Slash staff costs & drive profits USING AI Voice
VOXY® AI Voice is your AI-powered secret weapon for boosting productivity, automating tasks, and customer interactions. Put VOXY® AI Voice to work and watch your biz soar! 🚀
AI Voice Services for Business That Answer, Route and Automate Calls
VOXY® works across the telephony services you already use, or as part of selected bundles designed for greater value, convenience and deeper integration. Explore standalone AI Voice plans, or unlock more with VOXY® AI-PBX and Gmobile® eSIM bundles featuring smarter connected experiences and access to proprietary, patent-pending innovation.
VOXY AI-PBX™ Bundles
Choice of VOXY® AI Voice and BizPhone plans starting from-
AI Voice call handling & tasks
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BizPhone Cloud PBX features
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From $199 once-off setup
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From 25c flag + $0.89 p/min
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Unlimited national calls^
VOXY eSIM Bundles
VOXY® AI Voice & G-Mobile® SIM bundles starting from-
AI speech call handling
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eSIM plans up to 100Gb
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From $55 once-off setup
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AI Voicemail $1.55 /message
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Unlimited calls, SMS & MMS
VOXY AI-Voice Plans
Choice of VOXY® AI Voice plans for SOHO/SME from-
AI Voice call handling & tasks
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Calander & email integration
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From $199 once-off setup
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From 25c flag + 89c p/min
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Up to $799 AI voice credits†
VOXY® AI-PBX customers can also access patent-pending VOXY® technologies including ‘eCall’ email-to-AI voice calling and ‘VoiceCentral’ telephony-native admin control – learn more >>
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term: Monthly access fees are paid in advance. Each service requires a 12-month minimum term, with Early Termination Fees (ETF) applicable.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
• AI Voice Receptionist & AI Voice Caller: $1,159 over 12 months, including setup.
• AI Voice Agent: $1,867 over 12 months, including setup.
• AI Voice Assistant (personal): $607 over 12 months, including setup.
Call Charges:
• Receptionist, Caller & Agent: 25c flag fall + $0.890/min. Avg. 2-min call cost: $2.03.
• Assistant (personal): 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-6 weeks.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN™ Internet, Vocal Mobile SIM, or Vocal BizPhone™ over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The AI-Voice Call Credits Bonus is available exclusively to customers who subscribe to eligible VOXY® AI Voice plans and pay the corresponding setup fee in full.
2. Bonus Allocation
The AI-Voice Call Credits Bonus matches the setup fee for each eligible plan and is distributed as a monthly allowance over 12 months. The breakdown of the bonus and monthly allowances is as follows:
VOXY® AI Voice Assistant (Personal):
Setup Fee: $199
Monthly Allowance: $199 ÷ 12 = $16.58 per month
VOXY® AI Voice Receptionist:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Caller:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Agent:
Setup Fee: $799
Monthly Allowance: $799 ÷ 12 = $66.58 per month
3. Usage of Credits
The monthly allowance is applied solely to AI Voice usage costs associated with the subscribed VOXY® AI Voice plan.
Unused credits do not roll over to subsequent months and will expire at the end of each billing cycle.
4. Non-Transferable and Non-Refundable
The AI-Voice Call Credits Bonus is non-transferable and cannot be redeemed for cash or applied to other Vocal services.
5. Validity of Offer
This bonus is available only for new customers subscribing to eligible VOXY® AI Voice plans. Customers must maintain an active subscription throughout the 12-month period to continue receiving the monthly allowances.
6. Cancellation Policy
If the VOXY® AI Voice plan is cancelled before the end of the 12-month period, any unused credits will be forfeited.
7. Modification Rights
Vocal reserves the right to modify or terminate this offer at any time. Customers already enrolled in the offer will retain the terms applicable at the time of subscription.
8. Standard Terms and Conditions
The AI-Voice Call Credits Bonus is governed by the standard VOXY® AI Voice terms and conditions, including those related to usage and billing.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® is Australia’s First AI-Voice Solution for Telecom Networks
Telco-Grade AI Voice Built for Real Calls, Real Networks and Real Businesses
Developed by Vocal, an Australian telecommunications provider with more than two decades of experience, VOXY® is built to integrate directly into live call flows — delivering toll-quality voice, compliant connectivity and intelligent call handling across mobile, SIP and inbound communications, powered by next-generation AI voice intelligence.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
VoiceCentral™
Voice UI
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
Read More About VOXY & AI Voice Technologies
Discover the magic behind VOXY® AI Voice! Explore how our cutting-edge technology is transforming business communications. Check out these insightful blog posts and stay updated on all things VOXY®
The Evolution of AI Voice: Regulatory Challenges and Its Impact on Jobs
The Impact of AI on PBX Systems in 2024: Benefits and Future Trends
The Evolution of AI Voice: How We Got Here and What’s Coming Next
How Cloud-Based IP-PBX Is Shaking Up Small Biz and Making Waves
TIO Compliance: Protecting Consumer Rights in Telecommunications
Why CommCom Compliance and the TCP Code Matter to Vocal Customers
FAQ's VOXY® AI Voice Services For Business
We tackle some key questions about VOXY® AI Voice services, covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…
General Overview and Purpose
VOXY® AI Voice is an AI-driven voice service designed to automate and handle business calls. It can perform tasks such as call handling, appointment scheduling, and customer inquiries using advanced natural language processing and AI voice synthesis.
VOXY® works by integrating with your existing telephony systems, processing inbound and outbound calls through AI voice agents. It automates routine communication tasks, responding in natural-sounding language to customer queries.
VOXY® saves time and reduces costs by automating repetitive communication tasks. It can also improves customer service by responding instantly to inquiries and ensuring efficient call routing and handling.
VOXY® is designed for small businesses, SMEs, and enterprises that want to enhance their customer service operations, reduce labor costs, and streamline communications.
Functionality and Features
VOXY® can handle tasks such as answering inbound calls, scheduling appointments, routing calls, managing inquiries, and conducting outbound call campaigns for marketing or lead generation.
Yes, VOXY® AI Voice can manage both inbound and outbound calls. Different VOXY® plans are tailored to specific use cases, such as AI Voice Receptionists for inbound handling and AI Voice Callers for outbound marketing.
VOXY® is compatible with various telephony systems, including cloud-based IP-PBX systems like BizPhone, and integrates seamlessly through SIP trunks.
Each VOXY® plan includes features like call handling, automated responses, appointment scheduling, email/calendar integration, and CRM integration (subject to plan and additional costs).
Technical Requirements
You will need a telephony system or service (such as BizPhone), a stable internet connection, and compatible hardware like phones or softphones. No additional hardware is required for VOXY® itself.
Yes, VOXY® can be assigned to your existing phone number or a new SIP trunk number to handle inbound and outbound calls.
A minimum broadband speed of 100kbps per call is recommended to ensure clear, uninterrupted AI voice interactions.
Yes, VOXY® can be used with 1300/1800 numbers for both inbound and outbound call handling.
Pricing and Billing
VOXY® is billed as a pay-by-the-minute service. Pricing depends on the specific plan, with additional fees for setup and monthly access.
The per-minute rate includes advanced AI voice synthesis, natural language processing, and real-time call handling, with business-grade low-latency infrastructure for clear and seamless communication.
Yes, there is a one-time setup fee for each VOXY® service, ranging from $199 to $799 depending on the plan.
If you exceed your included call minutes, additional minutes are billed at a per-minute rate, depending on your specific VOXY® plan.
Contracts and Terms
Yes, VOXY® AI Voice services require a minimum 12-month term, with early termination fees applicable if the contract is cancelled before the term ends.
Customers can cancel VOXY® at any time with written notice. The Early Termination Fee (ETF) is calculated based on the remaining months of the contract.
Yes, cancellation is possible with 5 days written notice, but early termination fees will apply.
You can upgrade or change your VOXY® plan mid-term, but any changes to features or costs will be adjusted in the next billing cycle.
Setup and Support
The setup process usually takes between 2 to 6 weeks, depending on the complexity of the project and any custom integrations required.
No, the setup is designed to be simple, with Vocal or AUTOMAiTE handling the technical aspects. Customers can manage and customize their VOXY® AI Voice services through a web portal.
Support is available via the VOXY® web portal, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Customers can access support through the web portal, by contacting Vocal’s customer service, or through AUTOMAiTE’s technical assistance.
Usage and Scalability
Yes, VOXY® AI Voice services are fully scalable, allowing you to add more agents or increase call volumes as your business grows.
VOXY® is designed for businesses of all sizes, from small home offices to large multi-site enterprises. It scales to meet the needs of different business types.
Yes, VOXY® can handle multiple locations under a single account, making it ideal for businesses with multiple offices or branches.
Security and Privacy
VOXY® AI Voice services follow strict security protocols to ensure your data is secure, complying with Australian privacy laws and GDPR regulations.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised personnel have access to recorded calls, and any sensitive data is protected following privacy laws and data protection standards.
Performance and Limitations
While VOXY® provides high-quality call handling, performance may be impacted by factors such as internet connectivity, network latency, or infrastructure issues.
VOXY® requires a stable broadband connection for optimal performance. In areas with poor network connectivity, there may be delays or quality issues in AI interactions.
VOXY® can handle multiple concurrent calls, depending on your plan, and automatically routes calls or responds based on its AI-driven functionalities.
Future Developments
Future features include enhanced CRM integrations, more advanced AI-driven functions, and real-time language translation capabilities for multi-language support.
Yes, customers are encouraged to provide feedback during the beta phase to help shape future features and improvements of VOXY® AI Voice services.
