23 YEARS & STILL GOING STRONG - JOIN VOCAL TODAY!
The Aussie telco helping households and small businesses handle calls smarter, respond faster and automate everyday communication tasks with confidence.
Australia's First AI-driven Telco Brings Intelligent Voice Automation Over Telecom Networks
VOXY® combines the reliability of real telecom infrastructure with the power of intelligent voice automation. Developed by Vocal, an Australian telecom provider serving homes and businesses since 2003, VOXY brings AI voice technology into a true business communications environment — helping organisations manage inbound calls, outbound calls, voicemail, enquiries and customer interactions more efficiently.
By bringing telecom capability and AI voice together, VOXY enables businesses to automate everyday communications while maintaining the professional, responsive call experience customers expect. Unlike standalone AI tools, VOXY is designed to operate within real phone systems, call flows and business communications, delivering smarter call handling backed by real telecom expertise.
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Australia's Best Value Telephone & Internet Company, Specialising In Cutting Edge AI Voice
Established in 2003, Vocal has been serving Aussie households and businesses for 23 years so we know a thing or two when it comes to telephone and internet services. Australia’s 1st Telco to offer AI Voice, we’ll help you choose the right service plans and bundles for more devices, in more places than ever before.
Tier 1 networks
Value For Money
Dedicated Support
Simple & flexible
No contract options
Bundle & save
Message from our founder: Two Decades of Telecom Innovation
For more than twenty years, Vocal has helped Australian homes and businesses stay connected with reliable telecom, internet and business phone services — and today we’re shaping the next generation of communications with AI-powered voice technology.
Shaping the Future of Communications
For more than twenty years, Vocal has helped Australian homes and businesses stay connected with reliable telecom, internet and business phone services — and today we’re shaping the next generation of communications with AI-powered voice technology.
“We use VOXY because it has helped us increase our close rate by 300% by calling people back almost immediately.”
— Profitable Vending
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term Options:
• 12-month term option: Monthly access fees are paid in advance. A 12-month minimum term applies, and Early Termination Fees (ETF) may apply if the service is cancelled before the end of the minimum term.
• No Contract option: Monthly access fees are paid in advance. No minimum term applies. Bonus AI Voicemail Message Credits are not available on No Contract plans.
Setup Fees:
• $55 setup & custom development fee for AI Voicemail
Total Minimum Costs:
• 12-month term: $252 over 12 months, plus a one-time $55 setup fee.
• No Contract option: $76 minimum commencement cost, including first month access fee and setup fee.
Message Charges:
• 55c per message which includes AI-powered conversation, transcription and SMS delivery.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-7 days.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with VOXY NBN Internet, Gmobile® SIM, or AI-PBX BizPhone over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voicemail Message Credits!
1. Eligibility
The Bonus AI Voicemail Message Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voicemail plan on a 12-month minimum term and pay the applicable setup fee in full. No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voicemail Message Credits value matches the applicable $55 setup fee and is applied as a monthly credit allowance over the 12-month term.
VOXY® AI Voicemail
Setup Fee: $55
Monthly Allowance: $55 ÷ 12 = $4.58 per month
3. Use of Credits
Monthly Bonus AI Voicemail Message Credits may only be used toward eligible VOXY® AI Voicemail message charges associated with the subscribed VOXY® AI Voicemail service. Credits cannot be used for access fees, setup fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months. This is consistent with the current live bonus wording that unused credits expire each cycle.
5. Non-Transferable and Non-Refundable
Bonus AI Voicemail Message Credits are non-transferable, non-refundable, and cannot be redeemed for cash or applied to other Vocal services. This keeps the intent of your current wording while cleaning up the capitalization and service naming.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voicemail service for the duration of the applicable 12-month term to continue receiving the monthly Bonus AI Voicemail Message Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voicemail service is cancelled before the end of the 12-month term, any unused or future Bonus AI Voicemail Message Credits will be forfeited. This applies whether or not an ETF is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® service terms apply.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From VOXY to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that VOXY makes it easy for you to compare features and prices from different telcos just click to learn more
Our Mission
At Vocal, our mission is to help businesses thrive through smarter communications, combining trusted telephony with AI Voice innovation to unlock new efficiencies, better customer experiences, reduced workload and more powerful capabilities beyond those typically offered by legacy telcos
Our Partners
Our long-standing partnerships with leading carrier networks help ensure the reliable, compliant and consistent delivery of our communication services and solutions for the benefit of our customers.
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
86% of Early AI Adopters Report Significant Business Growth
START YOUR 14-DAY FREE TRIAL OF VOXY® AI VOICE ASSISTANT
VOXY® AI Voice is your AI-powered secret weapon for boosting productivity, automating tasks, and customer interactions. SMASH the competition and watch your business THRIVE like never before.
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 22 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Read More About VOXY & AI Voice Technologies
Discover the magic behind VOXY® AI Voice! Explore how our cutting-edge technology is transforming business communications. Check out these insightful blog posts and stay updated on all things VOXY®
The Evolution of AI Voice: Regulatory Challenges and Its Impact on Jobs
The Impact of AI on PBX Systems in 2024: Benefits and Future Trends
The Evolution of AI Voice: How We Got Here and What’s Coming Next
How Cloud-Based IP-PBX Is Shaking Up Small Biz and Making Waves
TIO Compliance: Protecting Consumer Rights in Telecommunications
Why CommCom Compliance and the TCP Code Matter to Vocal Customers
Gone Are The Days Of Rushing To Answer Every Call — Let VOXY® Handle The Conversation
When you’re busy, unavailable or off the clock, VOXY® keeps the conversation going — answering calls, capturing what matters, and sending you clear summaries so you can follow up with confidence.
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
