VOCAL CHANNELS PTY LIMITED — MASTER TERMS & CONDITIONS

1. Agreement structure and acceptance

1.1 By submitting an application and clicking “I agree”, you accept these Master Terms & Conditions, our Website Terms of Service, our Privacy Policy, and the applicable Critical Information Summary (CIS) for each product/plan you select. Where these documents conflict, the CIS for that product/plan prevails for pricing, inclusions, minimum terms and early termination consequences.
1.2 We may update or replace our Website Terms of Service by posting changes to our site; continued use after posting constitutes acceptance. Product descriptions and prices may be modified or discontinued at any time as permitted by our Website TOS.
1.3 Governing law. These terms and any separate agreements for services are governed by the laws of New South Wales, Australia.

2. Application form; precedence; work-in-progress

2.1 Application form is binding once we accept and activate service. We may correct obvious errors/omissions in the application form; if there’s any inconsistency, the relevant CIS and these T&Cs take precedence.
2.2 Because products evolve, non-price/feature descriptions in the application form may be adapted as the service is provisioned, provided there is no reduction of the inclusions or increase to charges beyond what your CIS permits. Any material change will be notified; if you do not agree, you may exercise any termination rights available under your CIS. (Draft clause for counsel review.)

3. Ordering, activation and service dependencies

3.1 You must maintain service prerequisites (e.g., working broadband/mobile data; valid email/SMS destination for notifications; valid Calendly/Cal.com booking link if you request bookings). You are responsible for third-party carriage/telephony costs (e.g., PSTN/GSM, 1300 inbound).
3.2 Some products rely on third-party tools; we provide access “as is” and are not responsible for those tools or their terms.

4. Billing & payment (applies to all services unless your CIS states otherwise)

4.1 Billing cycle & pro-rata. We bill monthly in arrears; your first bill may include pro-rata charges aligned to activation. (See NBN CIS examples).
4.2 Payment terms. Standard payment terms are 14 days from invoice; late payment fee $10 per month may apply until paid. Credit card payments attract a 2% surcharge; Australia Post payments incur a $2 fee; AMEX/Diners not supported (as per CIS).
4.3 Paper bill. A $5 bill print fee applies if we mail your bill (if offered by the product CIS).
4.4 Plan changes. Where permitted, a $30 administration fee may apply to plan changes (see product CIS).
4.5 Prices/offer changes. We may change pricing or discontinue products consistent with our Website TOS.

5. Cancellations, contract term and early termination

5.1 Month-to-month services: you may cancel anytime effective end of the current billing cycle; no pro-rata credits or refunds. (See NBN/Wireless CIS examples.)
5.2 12/24-month services: early termination fees (ETF) may apply as set out in the CIS for that product/plan. (Wireless 24-month example shown in CIS.)
5.3 Order withdrawal. If you cancel after order submission but prior to connection, an order withdrawal fee may apply (see CIS — $200 in NBN examples).

6. Acceptable use & fair use

6.1 You must not use services illegally or in breach of third-party rights.
6.2 Where a CIS states that inclusions are subject to our Fair Use Policy (e.g., “Unlimited data”), that policy applies and excess/unreasonable use may be managed or restricted.

7. Service levels, modifications, liability and indemnity

7.1 We may modify or discontinue services or features consistent with our Website TOS, and are not liable for such modification, price change, suspension or discontinuance of the service.
7.2 No warranty that services will meet your expectations or that all errors will be corrected, subject to non-excludable rights.
7.3 To the maximum extent permitted by law, liability is limited as set out in our Website TOS.
7.4 You agree to indemnify us for losses arising from your breach of these terms or applicable documents.

8. Privacy

We collect, use and disclose personal information in accordance with our Privacy Policy, which may include transferring limited information overseas subject to safeguards