Stay Connected on Autopilot with VOXY® AI Voice
VOXY® AI Voice is your smart personal call companion — helping answer calls, manage messages and keep life moving with less hassle, more convenience and support that works around the clock. 💬⚡
VOXY® AI Call Handling Plans That Best Fit Your Lifestyle
Explore flexible VOXY® AI Voice plans and bundles for personal use — built for 24x7x365 availability, smarter call handling and everyday communication needs, with options that can also complement our business range.
AI Voice PBX Bundles
Choice of VOXY® AI Voice and BizPhone plans starting from-
AI Voice call handling & tasks
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BizPhone Cloud PBX features
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From $199 once-off setup
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From 25c flag + $0.89 p/min
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Unlimited national calls^
AI Voicemail™ SIM Bundles
VOXY® AI Voice & Gmobile® eSIM bundles starting from-
AI speech call handling
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SIM only plans up to 100Gb
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From $55 once-off setup
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AI Voicemail 55c /message
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Unlimited calls, SMS & MMS
VOXY Plans For Me
Choice of VOXY® AI Voice services starting from-
AI Voice call handling & tasks
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Summary & SMS Alerts
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From $55 once-off setup
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From 25c flag + 89c p/min
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Up to $199 AI voice credits†
“I get to spend more time with my family, knowing VOXY® helps keep me connected when I can’t get to the phone.”
— Toni Psaltis (Nana)
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term:
• 24-month minimum term: Monthly access fees are paid in advance. Early Termination Fees (ETF) may apply if the service is cancelled before the end of the minimum term.
• No Contract option: Monthly access fees are paid in advance. No minimum term applies. Bonus AI Voice Call Credits are not available on No Contract plans.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
• AI Voice Receptionist & AI Voice Caller: $1,819 over 24 months, including setup.
• AI Voice Agent: $2,935 over 24 months, including setup.
• AI Voice Assistant (personal): $1,015 over 24 months, including setup.
Call Charges:
• Receptionist, Caller & Agent: 25c flag fall + $1.50/min. Avg. 2-min call cost: $3.25.
• Assistant (personal): 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-6 weeks.
Bonus AI Voice Call Credits:
• Available on eligible 24-month term plans only.
• Any Bonus AI Voice Call Credits are apportioned evenly across the 24-month minimum term.
• Unused Bonus AI Voice Call Credits are forfeited each month and do not roll over.
• If the service is cancelled, any unused or future Bonus AI Voice Call Credits are forfeited, including where an Early Termination Fee (ETF) applies.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN Internet, Gmobile® SIM, or Vocal BizPhone over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The Bonus AI Voice Call Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voice plan on a 24-month minimum term and pay the applicable setup fee in full.
No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voice Call Credits value matches the applicable setup fee for each eligible plan and is applied as a monthly credit allowance over the 24-month minimum term.
The applicable bonus values are:
VOXY® AI Voice Assistant (Personal)
Setup Fee: $199
Monthly Bonus Credit: $8.29 over 24 months
VOXY® AI Voice Receptionist
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Caller
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Agent
Setup Fee: $799
Monthly Bonus Credit: $33.29 over 24 months
Monthly bonus credit allowances are calculated by dividing the applicable setup fee across 24 monthly billing periods.
3. Use of Credits
Bonus AI Voice Call Credits may only be used toward eligible AI Voice usage charges associated with the subscribed VOXY® AI Voice plan. Credits cannot be used for setup fees, access fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus AI Voice Call Credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months.
5. Non-Transferable and Non-Refundable
Bonus AI Voice Call Credits are non-transferable, non-refundable, and cannot be redeemed for cash or transferred to another service, account or customer.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voice service for the duration of the applicable 24-month term to continue receiving the monthly Bonus AI Voice Call Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voice service is cancelled, suspended or terminated, any unused or future Bonus AI Voice Call Credits will be forfeited. This applies whether or not an Early Termination Fee (ETF) is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers who have already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® AI Voice terms and conditions apply.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® is Australia’s First AI-Voice Solution for Telecom Networks
Telco-Grade AI Voice Built for Real Calls, Real Networks and Real Businesses
Developed by Vocal, an Australian telecommunications provider with more than two decades of experience, VOXY® is built to integrate directly into live call flows — delivering toll-quality voice, compliant connectivity and intelligent call handling across mobile, SIP and inbound communications, powered by next-generation AI voice intelligence.
Get More from your VOXY® AI Voice Service
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Read More About VOXY & AI Voice Technologies
Discover the magic behind VOXY® AI Voice! Explore how our cutting-edge technology is transforming business communications. Check out these insightful blog posts and stay updated on all things VOXY®
The Evolution of AI Voice: Regulatory Challenges and Its Impact on Jobs
The Impact of AI on PBX Systems in 2024: Benefits and Future Trends
The Evolution of AI Voice: How We Got Here and What’s Coming Next
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TIO Compliance: Protecting Consumer Rights in Telecommunications
Why CommCom Compliance and the TCP Code Matter to Vocal Customers
FAQ's VOXY® AI Voice Services For Me
We tackle some key questions about VOXY® AI Voice services, covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…
General Overview and Purpose
VOXY® AI Voice is an AI-driven voice service designed to automate and handle business calls. It can perform tasks such as call handling, appointment scheduling, and customer inquiries using advanced natural language processing and AI voice synthesis.
VOXY® works by integrating with your existing telephony systems, processing inbound and outbound calls through AI voice agents. It automates routine communication tasks, responding in natural-sounding language to customer queries.
VOXY® saves time and reduces costs by automating repetitive communication tasks. It can also improves customer service by responding instantly to inquiries and ensuring efficient call routing and handling.
VOXY® is designed for small businesses, SMEs, and enterprises that want to enhance their customer service operations, reduce labor costs, and streamline communications.
Functionality and Features
VOXY® can handle tasks such as answering inbound calls, scheduling appointments, routing calls, managing inquiries, and conducting outbound call campaigns for marketing or lead generation.
Yes, VOXY® AI Voice can manage both inbound and outbound calls. Different VOXY® plans are tailored to specific use cases, such as AI Voice Receptionists for inbound handling and AI Voice Callers for outbound marketing.
VOXY® is compatible with various telephony systems, including cloud-based IP-PBX systems like BizPhone, and integrates seamlessly through SIP trunks.
Each VOXY® plan includes features like call handling, automated responses, appointment scheduling, email/calendar integration, and CRM integration (subject to plan and additional costs).
Technical Requirements
You will need a telephony system or service (such as BizPhone), a stable internet connection, and compatible hardware like phones or softphones. No additional hardware is required for VOXY® itself.
Yes, VOXY® can be assigned to your existing phone number or a new SIP trunk number to handle inbound and outbound calls.
A minimum broadband speed of 100kbps per call is recommended to ensure clear, uninterrupted AI voice interactions.
Yes, VOXY® can be used with 1300/1800 numbers for both inbound and outbound call handling.
Pricing and Billing
VOXY® is billed as a pay-by-the-minute service. Pricing depends on the specific plan, with additional fees for setup and monthly access.
The per-minute rate includes advanced AI voice synthesis, natural language processing, and real-time call handling, with business-grade low-latency infrastructure for clear and seamless communication.
Yes, there is a one-time setup fee for each VOXY® service, ranging from $199 to $799 depending on the plan.
If you exceed your included call minutes, additional minutes are billed at a per-minute rate, depending on your specific VOXY® plan.
Contracts and Terms
Yes, VOXY® AI Voice services require a minimum 12-month term, with early termination fees applicable if the contract is cancelled before the term ends.
Customers can cancel VOXY® at any time with written notice. The Early Termination Fee (ETF) is calculated based on the remaining months of the contract.
Yes, cancellation is possible with 5 days written notice, but early termination fees will apply.
You can upgrade or change your VOXY® plan mid-term, but any changes to features or costs will be adjusted in the next billing cycle.
Setup and Support
The setup process usually takes between 2 to 6 weeks, depending on the complexity of the project and any custom integrations required.
No, the setup is designed to be simple, with Vocal or AUTOMAiTE handling the technical aspects. Customers can manage and customize their VOXY® AI Voice services through a web portal.
Support is available via the VOXY® web portal, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Customers can access support through the web portal, by contacting Vocal’s customer service, or through AUTOMAiTE’s technical assistance.
Usage and Scalability
Yes, VOXY® AI Voice services are fully scalable, allowing you to add more agents or increase call volumes as your business grows.
VOXY® is designed for businesses of all sizes, from small home offices to large multi-site enterprises. It scales to meet the needs of different business types.
Yes, VOXY® can handle multiple locations under a single account, making it ideal for businesses with multiple offices or branches.
Security and Privacy
VOXY® AI Voice services follow strict security protocols to ensure your data is secure, complying with Australian privacy laws and GDPR regulations.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised personnel have access to recorded calls, and any sensitive data is protected following privacy laws and data protection standards.
Performance and Limitations
While VOXY® provides high-quality call handling, performance may be impacted by factors such as internet connectivity, network latency, or infrastructure issues.
VOXY® requires a stable broadband connection for optimal performance. In areas with poor network connectivity, there may be delays or quality issues in AI interactions.
VOXY® can handle multiple concurrent calls, depending on your plan, and automatically routes calls or responds based on its AI-driven functionalities.
Future Developments
Future features include enhanced CRM integrations, more advanced AI-driven functions, and real-time language translation capabilities for multi-language support.
Yes, customers are encouraged to provide feedback during the beta phase to help shape future features and improvements of VOXY® AI Voice services.
