fbpx
🎉 VOXY® AI Voice is LIVE! Be part of the future

Put VOXY® AI VOICE to work and watch your biz soar! 🚀

VOXY® is your AI-powered secret weapon for boosting productivity, automating tasks, and taking customer interactions to the next level. SMASH the competition and watch your business THRIVE like never before.

Run your biz on autopilot with VOXY® AI Voice. There's a plan or bundle to suit every need.

AI Voice
PBX Bundles


Choice of VOXY® AI Voice and
BizPhone plans starting from
$ 77
/month*
  • From $499 once-off setup
  • Only 25c flag + $1.50 p/min
  • AI speech call handling
  • BizPhone Cloud PBX features
  • Advanced optional features

AI Voice
SIM Bundles


Choice of VOXY® AI Voice and
Vocal mobile plans starting from
$ 54
/month
  • From $199 once-off setup
  • From 25c flag + 89c p/min
  • AI speech call handling
  • SIM only plans up to 100Gb
  • $120 bundle cashback†

AI Voice
Plans for Biz


Choice of VOXY® AI Voice plans
for SOHO & SME starting from
$ 34
/month*
  • From $199 once-off setup
  • From 25c flag + 89c p/min
  • AI speech call handling
  • Included tasks & scheduling
  • Advanced optional features

Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Limited offer. All prices displayed include GST.

†Conditions – $120 Cashback with VOXY® AI Voice Bundles
$5 per month credit applied to your account up to max $120 value when bundled in conjunction with any Vocal NBN, Mobile SIM, or BizPhone over 24 month term.

Australia’s First AI Voice Solution for Telecom Networks

Rocking the Aussie telco market, VOXY® delivers intelligent AI Voice that doesn’t just handle calls—it automates and augments your business operations†. Unlike peer-to-peer services, VOXY® is built for professional call handling across Public Switched Telephone Networks (PSTN) and GSM (mobile) networks , empowering your business with smart, automated voice functions.

Slash
HR Costs

24x7x365
Availability

Automate
Tasks

Simplified
Management

Free Up
your Time

Effortless
Scaling

Use your
Data

Supercharge
Growth

Tools &
Dashboard

Brand it
your Way

Boost
Efficiency

Customer
Satisfaction

VOXY® AI Voice
Included Features

VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥

Natural

Speech

learn more>
Engage customers with human-like conversations using advanced AI, providing clear and seamless interactions that enhance customer satisfaction.
More >>

Call

Handling

learn more>
Manage inbound and outbound calls automatically, ensuring all interactions are handled efficiently without missing a beat.
More >>

Call

Transfer

learn more>
Quickly route calls to the right department, improving response times and ensuring professional handling of every inquiry.
More >>

Send

Email

learn more>
Automatically send emails post-call, ensuring smooth communication follow-up without manual effort, saving time and maintaining consistency.
More >>

Set

Meeting

learn more>
Automatically schedule meetings with precise time-stamping, keeping your calendar organised and avoiding missed engagements.
More >>

ChatGPT

Powered

learn more>
VOXY® harnesses ChatGPT technology to deliver intelligent, dynamic conversations that adapt to customer needs, ensuring smooth and engaging interactions every time.
More >>

BYO

Data

learn more>
Use your own business data to enhance AI-driven interactions, delivering personalised, data-based responses."
More >>

AI Agent

Dashboard

learn more>
Monitor and manage AI agents in real-time through an easy-to-use dashboard. Set prompts, customise tasks, and adjust settings to optimise your business operations.
More >>

Custom

Branding

learn more>
Tailor VOXY® to align with your business brand by customising voice, tone, and messaging for a consistent customer experience."
More >>

Call

Logs

learn more>
Access detailed call logs, including timestamps and durations, for audits, reporting, or customer service optimisation."
More >>

VOXY® AI Voice
Optional Upgrades

VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥

CRM

Integration

learn more>
Sync with platforms like Salesforce and HubSpot to automate tasks and enhance personalised service with unified customer data."
More >>

Customised

Automation

learn more>
Allows the calling party to leave a message for the user or nominated department or group. The message will then be converted to a voice file and emailed to the user.
More >>

Memory

recall

learn more>
VOXY® remembers past interactions, offering continuity and personalized experiences for improved customer satisfaction."
More >>

Agent

Army

learn more>
Use Retrieval-Augmented Generation (RAG) to pull real-time, accurate info from knowledge bases, keeping responses sharp.
More >>

Multi

Language

learn more>
Engage fluently in multiple languages, offering seamless communication for international or multi-lingual audiences.
More >>

API &

Webhooks

learn more>
Integrate VOXY® with your systems using APIs and webhooks for real-time data transfer and custom workflows."
More >>

Omni

Channels

learn more>
Extend VOXY® to SMS, Cloud PBX, line hunt, and auto-attendant, ensuring unified messaging and seamless communication across all customer touchpoints.
More >>

RAG

Integration

learn more>
Used in conjunction with Auto Attendant and Call-forwarding; this feature allows you to redirect incoming calls during holidays, weekends or scheduled events.
More >>

Vector

Database

learn more>
Store and retrieve vast amounts of data quickly for context-aware, responsive interactions with advanced vector databases
More >>

Customised

Voices

learn more>
Select or create a custom voice that aligns with your brand, giving your business a unique and recognisable tone.
More >>

VOXY® AI Voice
Usage Rates

Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.

Local Calls

$1.50 per minute^

National Calls

$1.50 per minute^

Mobile Calls

$1.50 per minute^

13/1300 Calls

$1.50 per minute^^

International Calls†

Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls. 
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee. 
Included, flat rate calls and VOXY® AI Voice calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.

The Future is Voice

As part of our exclusive pre-launch, select businesses across various industries have experienced first-hand the power of VOXY® AI Voice services. The results? Remarkable improvements in customer engagement, efficiency, and overall business operations. See what our early adopters are saying about the future of business communication

Read more about VOXY®

Discover the magic behind VOXY® AI Voice! Explore how our cutting-edge technology is transforming business communications. Check out these insightful blog posts and stay updated on all things VOXY®

The Evolution of AI Voice: Regulatory Challenges and Its Impact on Jobs

AI Voice is transforming business communication, driving efficiency while creating new job opportunities. As services like VOXY® expand, regulations must adapt to protect jobs and consumer rights. Explore how VOXY® is leading the way

The Impact of AI on PBX Systems in 2024: Benefits and Future Trends

AI is revolutionising PBX systems, giving businesses the tools to streamline customer service, improve efficiency, and reduce costs. With solutions like Vocal’s BizPhone and the soon-to-launch VOXY® AI Voice Receptionist, companies of all sizes

The Evolution of AI Voice: How We Got Here and What’s Coming Next

AI has come a long way, but nothing is shaking up business communication quite like AI Voice. Forget about waiting on hold—AI Voice is here to automate customer service, boost sales, and keep your

How Cloud-Based IP-PBX Is Shaking Up Small Biz and Making Waves

In today’s fast-paced business world, communication systems aren’t just a luxury—they’re your business's lifeline. But for small businesses? Finding the balance between affordable and kickass tech has always been the challenge.

TIO Compliance: Protecting Consumer Rights in Telecommunications

In the tangled web of telecommunications, ensuring that our customers are treated fairly and have their concerns heard is at the top of our list. At Vocal, we don’t just talk the talk; we

Why CommCom Compliance and the TCP Code Matter to Vocal Customers

At Vocal, we’re not just about delivering exceptional telecommunications services; we're also dead serious about keeping our customers protected and informed. That’s where the Telecommunications Consumer Protections (TCP) Code comes into play. And guess

Get More from your VOXY® AI Voice Service

Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service. 

BizPhone
Cloud PBX

  •  

VOXY®
Dashboard

  •  

Set-up
Guide

  •  

FAQ's VOXY®

We tackle some key questions about VOXY® AI Voice services, covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…

General Overview and Purpose

What is VOXY® AI Voice?

VOXY® AI Voice is an AI-driven voice service designed to automate and handle business calls. It can perform tasks such as call handling, appointment scheduling, and customer inquiries using advanced natural language processing and AI voice synthesis.

How does VOXY® AI Voice work?

VOXY® works by integrating with your existing telephony systems, processing inbound and outbound calls through AI voice agents. It automates routine communication tasks, responding in natural-sounding language to customer queries.

What are the key benefits of using VOXY® AI Voice services?

VOXY® saves time and reduces costs by automating repetitive communication tasks. It can also improves customer service by responding instantly to inquiries and ensuring efficient call routing and handling.

Who is VOXY® designed for?

VOXY® is designed for small businesses, SMEs, and enterprises that want to enhance their customer service operations, reduce labor costs, and streamline communications.

Functionality and Features

What tasks can VOXY® AI Voice automate?

VOXY® can handle tasks such as answering inbound calls, scheduling appointments, routing calls, managing inquiries, and conducting outbound call campaigns for marketing or lead generation.

Can VOXY® handle both inbound and outbound calls?

Yes, VOXY® AI Voice can manage both inbound and outbound calls. Different VOXY® plans are tailored to specific use cases, such as AI Voice Receptionists for inbound handling and AI Voice Callers for outbound marketing.

Does VOXY® integrate with my existing telephony system?

VOXY® is compatible with various telephony systems, including cloud-based IP-PBX systems like BizPhone, and integrates seamlessly through SIP trunks.

What features are included with each VOXY® plan?

Each VOXY® plan includes features like call handling, automated responses, appointment scheduling, email/calendar integration, and CRM integration (subject to plan and additional costs).

Technical Requirements

What hardware or software do I need to use VOXY®?

You will need a telephony system or service (such as BizPhone), a stable internet connection, and compatible hardware like phones or softphones. No additional hardware is required for VOXY® itself.

Does VOXY® work with my current phone number?

Yes, VOXY® can be assigned to your existing phone number or a new SIP trunk number to handle inbound and outbound calls.

What internet speed is required for VOXY® to work properly?

A minimum broadband speed of 100kbps per call is recommended to ensure clear, uninterrupted AI voice interactions.

Does VOXY® support 1300 or 1800 numbers?

Yes, VOXY® can be used with 1300/1800 numbers for both inbound and outbound call handling.

Pricing and Billing

How much does VOXY® cost?

VOXY® is billed as a pay-by-the-minute service. Pricing depends on the specific plan, with additional fees for setup and monthly access.

What is included in the per-minute rate?

The per-minute rate includes advanced AI voice synthesis, natural language processing, and real-time call handling, with business-grade low-latency infrastructure for clear and seamless communication.

Is there a setup fee?

Yes, there is a one-time setup fee for each VOXY® service, ranging from $199 to $799 depending on the plan.

What happens if I exceed my call limits?

If you exceed your included call minutes, additional minutes are billed at a per-minute rate, depending on your specific VOXY® plan.

Contracts and Terms

Is there a contract or minimum term required?

Yes, VOXY® AI Voice services require a minimum 12-month term, with early termination fees applicable if the contract is cancelled before the term ends.

What is the early termination policy?

Customers can cancel VOXY® at any time with written notice. The Early Termination Fee (ETF) is calculated based on the remaining months of the contract.

Can I cancel my service at any time?

Yes, cancellation is possible with 5 days written notice, but early termination fees will apply.

What happens if I change my plan mid-term?

You can upgrade or change your VOXY® plan mid-term, but any changes to features or costs will be adjusted in the next billing cycle.

Setup and Support

How long does it take to set up VOXY®?

The setup process usually takes between 2 to 6 weeks, depending on the complexity of the project and any custom integrations required.

Is the setup process complicated?

No, the setup is designed to be simple, with Vocal or AUTOMAiTE handling the technical aspects. Customers can manage and customize their VOXY® AI Voice services through a web portal.

What support is available if I encounter issues?

Support is available via the VOXY® web portal, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.

How do I access VOXY® support?

Customers can access support through the web portal, by contacting Vocal’s customer service, or through AUTOMAiTE’s technical assistance.

Usage and Scalability

Can I scale VOXY® as my business grows?

Yes, VOXY® AI Voice services are fully scalable, allowing you to add more agents or increase call volumes as your business grows.

Is VOXY® suitable for small businesses and large enterprises?

VOXY® is designed for businesses of all sizes, from small home offices to large multi-site enterprises. It scales to meet the needs of different business types.

Can multiple locations use VOXY® under one account?

Yes, VOXY® can handle multiple locations under a single account, making it ideal for businesses with multiple offices or branches.

Security and Privacy

How secure is my data with VOXY®?

VOXY® AI Voice services follow strict security protocols to ensure your data is secure, complying with Australian privacy laws and GDPR regulations.

Does VOXY® comply with Australian privacy laws?

Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.

Who has access to the recorded calls?

Only authorised personnel have access to recorded calls, and any sensitive data is protected following privacy laws and data protection standards.

Performance and Limitations

Are there any limitations with VOXY® AI Voice?

While VOXY® provides high-quality call handling, performance may be impacted by factors such as internet connectivity, network latency, or infrastructure issues.

Does VOXY® work in areas with poor network connectivity?

VOXY® requires a stable broadband connection for optimal performance. In areas with poor network connectivity, there may be delays or quality issues in AI interactions.

How does VOXY® handle multiple calls simultaneously?

VOXY® can handle multiple concurrent calls, depending on your plan, and automatically routes calls or responds based on its AI-driven functionalities.

Future Developments

What future features are planned for VOXY®?

Future features include enhanced CRM integrations, more advanced AI-driven functions, and real-time language translation capabilities for multi-language support.

Can I provide feedback or suggest improvements?

Yes, customers are encouraged to provide feedback during the beta phase to help shape future features and improvements of VOXY® AI Voice services.

Be Part of Australia’s First
AI-Driven Telecom!

With a range of VOXY® AI Voice services launching 01.10.2024 – be the first to experience our customisable AI Voice (beta) services that answers calls, engages with customers, and even schedules meetings directly into Outlook or Gmail

Register Your Interest Today!

To ensure successful registration, all fields must be completed accurately. Incomplete submissions will not be processed.

Please enable JavaScript in your browser to complete this form.
Your Name

By registering your interest, you’ll secure the option to receive a Vocal BizPhone Cloud PBX Softphone PAYG package at no cost† – a special offer reserved for the first 100 clients who connect after the beta product launch on 01.10.2024^

Celebrating 21 years – Vocal’s commitment to innovation, great value and service remains as it did from all those years ago! So, isn’t it time you finally “give the big telco’s the flick”

No Obligation
No Upfront Payment
Australian Citizens 18+ Only

How It Works:

  1. Register Your Interest: Fill out the simple form to secure your spot.
  2. Stay Informed: We’ll keep you updated with the latest news and developments leading up to the launch.
  3. Connect After Launch: On 01.10.2024, be ready to connect and activate the VOXY® AI Voice Receptionist.
  4. Review the Offer: On the launch date, you’ll be provided with the full terms and charges associated with the VOXY® AI Voice Receptionist services.
  5. Claim Your Offer: The first 100 clients who choose to connect after reviewing the terms will enjoy a Vocal BizPhone Cloud PBX Softphone PAYG package at no cost when used in conjunction with an Vocal’s VOXY® AI Voice service†.

^Conditions:

  • This offer is exclusively for the first 100 clients who connect to the VOXY® AI Voice Receptionist after launch. Registering your interest does not guarantee the free package but puts you in the running to be among the first to claim it.
  • The VOXY® AI Voice Receptionist (beta) services will be subject to specific terms and charges, disclosed on 01.10.2024. You are under no obligation to accept the offer once the costs and terms are revealed.
  • Eligibility: This offer is open only to Australian citizens over the age of 18. The service(s) are available to credit-approved business customers with an active ABN.
  • Product Review Requirement: For those lucky 100 businesses that receive the free package, we kindly ask that you provide an honest product review (minimum 25 words) if requested by Vocal.