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BizPhone™ User Manual

Register to download your user manual containing detailed instructions on how to configure your BizPhone service via the web portal.

BizPhone™ Portal Access

BizPhone activated administrators and users can click the link below to login into the Frontier BizPhone Portal for setup and configuration of their BizPhone PBX and individual handsets 

BizPhone™ Set-up and User Guides

Find helpful user guides and manuals to all your supported BizPhone devices and downloads.

Service Type Document Name Download Link
BizPhone
Guide to cloud based PBX
BizPhone
Comprehensive Product Guide
BizPhone
Qualification & Requirements Checklist
BizPhone
Qualification Waiver Form
BizPhone
User Manual
BizPhone
Features Access Codes
BizPhone
Voicemail Set-up Guide
BizPhone
Application From

BizPhone™ Video Guides

Get more from your BizPhone service and follow our video guides for easy instructions on how to configure many of the most popular features.

Service Completion Advice

Voicemail

Call Forward on Busy

Call Forward No Answer

Three Way Conference Call

Speed Dial 8

Directory

Busy Lamp Field

Hunt Group

Included Basic Features

Vocal BizPhone is built with you in mind. It's easy to set up and simple to use, including all of the critical features you need to grow your business.

Call

forward

learn more>
Enables a user to redirect calls to another destination when an incoming call is not answered, is busy or unreachable within a specified number of rings.
Video

Call

waiting

learn more>
Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone.

Call

transfer

learn more>
Enables a user to transfer the caller to a third party. This can be achieved by placing the caller on hold and announcing the call to co-workers or by making an external call.

Caller

barring

learn more>
Enables administrators to block users from making certain types of outgoing calls, such as call to mobile, international and other long distance calls.

Do not

disturb

learn more>
Allows users to set their station via their telephone handset as unavailable so that incoming calls are given a busy treatment or tone.

Speed

dial 8

learn more>
Enables users to dial single digit codes to call up to eight different numbers, such as frequently dialled numbers or long strings of digits that are hard to remember.
Video

Priority

alert

learn more>
Enables a user to define criteria to have certain incoming calls trigger a different call waiting tone or a different ringing sound than normal incoming calls.

3-way

chat

learn more>
Enables a user to make a call with three different parties that can communicate with each other. This can be done between co-workers and external calling parties.
Video

Number

display in

learn more>
Enables a user to identify the party calling you when the calling number of incoming calls is displayed on your handset. Only supported by handsets that have a screen to display number.

Number

display out

learn more>
Enable a user to block or hide their phone number when making a call. This will stop whoever you are calling from seeing your phone number.

Supported Advanced Features

Do even more with your BizPhone service with these great inbuilt features designed to empower your business.

Voicemail

box

learn more>
Allows the calling party to leave a message for the user or nominated department or group. A user can then access their voicemail from their handset.
Video

Voicemail

to email

learn more>
Allows the calling party to leave a message for the user or nominated department or group. The message will then be converted to a voice file and emailed to the user.
Video

Concurrent

ring

learn more>
Enables users to have multiple phones ring simultaneously when any calls are received on their BizPhone phone number, with the first phone to answer taking the call.

Sequential

ring

learn more>
Enables users to define a list of phone numbers that are alerted sequentially for incoming calls. While searching for the user, the calling party is provided with a greeting.

Call

notify

learn more>
Enables a user to define criteria that cause certain incoming calls to trigger an e-mail notification.

Busy

lamp*

learn more>
Enables co-workers to visually identify when other handsets or extensions are busy on other calls.

*This feature is not supported on some plans and handsets.

Video

Remote

office

learn more>
Enables users to access and use their BizPhone service from any end point, on-net or off-net (for example, home office, hotel, mobile phone).

Schedules

& events

learn more>
Used in conjunction with Auto Attendant and Call-forwarding; this feature allows you to redirect incoming calls during holidays, weekends or scheduled events.
Video

Number

blocks

learn more>
Choose to port or buy new phone numbers which can then be allocated to your BizPhone™ handsets and services. Available in blocks of 10, 50, 100

From $14.95 p/mth

Call logs

& reports

learn more>
Available via the admin portal, instantly view call Logs for a range of call types including missed, received, and placed calls.

Optional Productivity Features

Simple, powerful & scalable solutions to help you streamline the way you do business.

Hunt

group*

learn more>
An incoming call handling feature that allows users to be included in a specified group or sub-group and call direction.

$9.95 each p/mth
Video

Auto

attendant

learn more>
Automatically answers the phone with a personalised greeting, providing options such as press (1) sales, (2) service or (3) accounts.

$14.95 each p/mth

Call

queuing

learn more>
An incoming call management feature that allows the business to queue calls when all users are busy.

$14.95 each per mth + set-up $60 p/hr

Reception

desk

learn more>
Manage call distribution via a desktop app. Console allows front-of-house staff to efficiently screen and forward inbound calls.

$49.95 per mth + set-up $60 p/hr

Music

on hold

learn more>
This service allows a caller to hear music or recorded announcements of up to 5 minutes while placed on hold.

Price on application

Go Anywhere Apps

Take your BizPhone where ever your business takes you and never miss a call. Our mobility apps function just like a normal BizPhone handset while on the go.

Mobile

app

learn more>
The BizPhone Mobile App allows you to make and receive calls and manage most telephony features on your mobile device. Supports Google Android and Apple IOS

$9.95 p/mth

Laptop

app

learn more>
The BizPhone Laptop App allows you to make and receive calls and manage most telephony features on your laptop or desktop. Supports Windows 10, MAC OS

$9.95 p/mth

BizPhone™ A guide​ to cloud-based PBX for Small Business

Register to download your free product guide containing everything you need to know about Vocal BizPhone

Get More from your Vocal BizPhone™ Service

Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service. 

BizPhone
Guide

  •  

User
Manual

  •  

Handset
Manuals

  •  

FAQ's BizPhone™

We tackle some key questions about Vocal BizPhone covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…

What equipment do I need for a BizPhone solution?

BizPhone runs over your internet connection, and there is no additional hardware required. Your IP handsets will also connect to an internal network, provided by a switch.

If you have computers plugged into a switch already, the handset has a ‘piggy-back’ function that allows the phone to be plugged into the switch, and the computer to be plugged into the phone.

This means that you do not need more ports than you already have in your networking equipment.

 

What are the declared service levels for the BizPhone service?
  • The service assurance availability target for BizPhone is currently at 99.90%
  • The service assurance target response time for interrupted BizPhone faults is 0 to 60 minutes
  • The service assurance target restore time is 4 hours

 

Note: No service assurance rebates are payable in the event that Vocal or the upstream network provider fails to meet service assurance targets.

Is there a dedicated help desk for customers using the BizPhone service?

Yes, customers can call the BizPhone Help Desk on 1300 615227

The desk is available 24 hours per day, 7 days per week, 365 days per year for activations, faults and configuration issues.

 

Do I need a separate Internet connection just for the BizPhone service?

You can easily share an internet connection with your BizPhone services if you have a robust broadband connection with good bandwidth such as Vocal’s unlimited nbn™ 50 plan or higher.

Your bandwidth will be shared between the calls you make from your BizPhone handsets and the regular traffic that is sent for internet browsing and web applications. The more bandwidth you have, the higher the number of concurrent calls you can have without impacting voice quality and browsing or access to web applications.

 

Do I need to be a Vocal customer for internet to purchase BizPhone?

While we would highly recommend choosing Vocal as your internet provider, you are welcome to use another provider’s internet service with our BizPhone solution.

Having both services through Vocal means you have one number to call for an issue related to the Internet and BizPhone service.

 

Do supplied BizPhone telephone handsets require their own power supply?

All of the BizPhone handsets come with power pack which plugs into a standard 240v wall socket. These handsets also have the Power over Ethernet (PoE) function which means that it is possible to power the handsets via an Ethernet cable if you have also installed a PoE switch.

If you loose power due to a power outage, your BizPhone™ service will be affected. However, if you provided a backup phone number at the time of order, your incoming calls will be routed to the backup number provided (Call Forward Not Reachable) or consider our BizPhone Mobile App.

 

What happens to my BizPhone service if my internet connection stops working?

This will affect your BizPhone service so we recommend you consider adopting some backup strategies.

These include simply routing numbers to a backup phone number while your Internet connection is offline or utilising our BizPhone Mobile App which connects to your mobile data service. Alternately for mission critical installations, we suggest a redundant internet or 4G LTE solution from Vocal.

 

What type of cabling is required for BizPhone and how do I connect my computer and phone?

Your new IP handset will plug into your switch via a standard Ethernet cable. Your computer can be routed directly to the switch or can also plug into the phone.

The advantage of this feature is that only one port and run of cable is needed to connect both your phone and computer.

If you prefer to avoid any cabling issues, you may wish to consider our cordless handset option.

 

How do I modify included basic BizPhone features like Call Forward and call barring?

Simply access the web interface which allows you to access and modify features of your Vocal BizPhone service.

Some features can also be modified via your IP handset by simply entering a special code (please consult your handset user guide for more details).

 

I’m too busy to do my own set up & configurations on the BizPhone portal – can Vocal help me?

Absolutely! our service offering has been designed to give customers the option to make changes and modifications themselves or have us complete the changes for a modest fee.

We note that any work we complete for this service does not include site visitation or cabling work of any kind.

 

Does Vocal offer a professional installation service for setting up BizPhone?

With over 21 years of experience, Vocal has forged great relationships with reliable, knowledgeable and first-class vendors, contractors and partners such as HYBREX Australia Pty Ltd who you can trust to provide the highest quality work and common-sense pricing for small business.

Any work will be subject to evaluation and quotation and is 100% guaranteed.

 

Can I change my BizPhone plan?

Yes, it is possible to change plans however modification charges will apply for any upgrades or downgrades.

Further fees and charges may also apply depend on your current plan, the initial contract term and any remaining period of the contract term.

 

Can I port my existing telephone numbers and number ranges/blocks to BizPhone?

Yes. Subject to approval by the loosing carrier or service provider, customers can port in their existing Phone number(s) if they wish to keep their existing number(s). Customers simply provide the full geographical number and the current or porting away Provider Name and Vocal will organise the Port-in.

Customers can generally port in phone number ranges from the following providers with whom there is an LNP Agreement with these carriers:

 

  • Telstra
  • Optus
  • Primus
  • Symbio Networks
  • Verizon
  • GoTalk
  • IiNet (Chime)
  • Internode (Agile)

 

Customers should check with their current provider as fees may apply for porting of numbers and may take between 14 to 120 days depending on the complexity of the request.

 

Are there any rules or conditions that relate to phone number allocations with BizPhone?

Yes, as each BizPhone handset/plan will be assigned a single Direct In Dial Number at no additional cost or you may choose to port your existing number in from a third party provider which may incur a port-out fee.

Customers have the option to buy new phone number ranges allocated by Vocal in block sizes of 10, 50 or 100 numbers.

 

Are there any services that BizPhone does not support?

The following telephony features are not supported nor tested with the Vocal BizPhone service:

  • Calls to Foxtel, Austar, Select TV;
  • Back to base alarms and other monitoring systems using phone lines;
  • VoIP based fax;
  • Dial up modem or other analogue data calls (e.g., EFTPOS, HICAPS, etc.);
  • Fax to international and domestic numbers;
  • Medical Services: The service is not suitable for users who require a phone line to support medical devices;
  • Preselect or override to other carriers;
  • Priority Assistance
  • Calls to numbers starting with 19/1900, 0500 or Universal International Freephone Numbers (UIFN).

 

Can I dial 000 emergency services with BizPhone?

Yes. BizPhone allows you to access emergency services. Please consider that as your BizPhone service can be used in any location that has a suitable Internet connection, the address recorded against your phone number that emergency services sees when you call may not match your current physical location.

A caller to emergency services should always have access to their physical address to give to the operator.

 

Can I list my main number on the White Pages with BizPhone?

Yes. The details required are the Directory Usage Code and the Directory Listing Code.

 

What happens at the end of my BizPhone contract commitment?

At the end of your contract commitment, you may continue using the BizPhone service on your selected plan and monthly access charges. If you wish to cancel the service, you must return the handsets to Vocal Channels Pty Limited, PO Box 1020 Surry Hills NSW 2010

 

What happens if there’s a problem with my BizPhone IP handset?

As BizPhone handsets are managed by us for the PBX features, they always remain the property of Vocal.

While handsets come with Manufacturer Warranty, customers experiencing a problem must report and deal with Vocal for any faults.

If the fault is due to a manufacturer error, then Vocal will send a replacement handset to the customer if required. If it is determined that the customer has caused the fault, then the customer needs to pay the Faulty Handset Fee.

 

Does the Customer Service Guarantee (CSG) apply to Vocal BizPhone?

BizPhone customers waive their rights to the Customer Service Guarantee upon signup of the service.

As this is a significantly discounted service (including free local, national, and calls to mobile networks) Vocal is not able to provide the same CSG as it would with a traditional landline telephone service.

 

What type of calls are included for free in my BizPhone monthly line rental?

Each Vocal BizPhone plan includes all of your standard local, national, and mobile calls at no additional cost.

Vocal does have a Fair Use Policy that applies to BizPhone. The policy outlines what is considered reasonable and unreasonable use of our services and strictly forbids some types of usage such as call centre operations.

 

Be Part of Australia’s First
AI-Driven Telecom!

With a range of VOXY® AI Voice services launching 01.10.2024 – be the first to experience our customisable AI Voice (beta) services that answers calls, engages with customers, and even schedules meetings directly into Outlook or Gmail

Register Your Interest Today!

To ensure successful registration, all fields must be completed accurately. Incomplete submissions will not be processed.

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Your Name

By registering your interest, you’ll secure the option to receive a Vocal BizPhone Cloud PBX Softphone PAYG package at no cost† – a special offer reserved for the first 100 clients who connect after the beta product launch on 01.10.2024^

Celebrating 21 years – Vocal’s commitment to innovation, great value and service remains as it did from all those years ago! So, isn’t it time you finally “give the big telco’s the flick”

No Obligation
No Upfront Payment
Australian Citizens 18+ Only

How It Works:

  1. Register Your Interest: Fill out the simple form to secure your spot.
  2. Stay Informed: We’ll keep you updated with the latest news and developments leading up to the launch.
  3. Connect After Launch: On 01.10.2024, be ready to connect and activate the VOXY® AI Voice Receptionist.
  4. Review the Offer: On the launch date, you’ll be provided with the full terms and charges associated with the VOXY® AI Voice Receptionist services.
  5. Claim Your Offer: The first 100 clients who choose to connect after reviewing the terms will enjoy a Vocal BizPhone Cloud PBX Softphone PAYG package at no cost when used in conjunction with an Vocal’s VOXY® AI Voice service†.

^Conditions:

  • This offer is exclusively for the first 100 clients who connect to the VOXY® AI Voice Receptionist after launch. Registering your interest does not guarantee the free package but puts you in the running to be among the first to claim it.
  • The VOXY® AI Voice Receptionist (beta) services will be subject to specific terms and charges, disclosed on 01.10.2024. You are under no obligation to accept the offer once the costs and terms are revealed.
  • Eligibility: This offer is open only to Australian citizens over the age of 18. The service(s) are available to credit-approved business customers with an active ABN.
  • Product Review Requirement: For those lucky 100 businesses that receive the free package, we kindly ask that you provide an honest product review (minimum 25 words) if requested by Vocal.