Call us to discuss AI-PBX today! Designed for smarter call handling across office, mobile and cloud PBX with any VOXY® bundle.
BizPhone™ Office Plans With Unlimited Standard National Calls
Choose the BizPhone setup that suits the way your business works. Add a deskphone, cordless handset or executive handset, with unlimited standard national calls and essential PBX features included. Expand with extra lines, users and advanced call features as your business grows.
'CORDLESS'
PBX features on a cordless phone Use for home or business-
Included national calls^
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Included W76P handset
-
Included PBX features
-
Easy self installation
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50% off VOXY® AI-Voice†
'EXECUTIVE'
Advanced functions & features for managers & reception-
Included national calls^
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Included T48U handset
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Included PBX features
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Easy self installation
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50% off VOXY® AI-Voice†
'DESKPHONE'
Enhanced functions & features for SOHO & SME staff-
Included national calls^
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Included T43U handset
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Included PBX features
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Easy self installation
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50% off VOXY® AI-Voice†
'ADAPTER'
Bring analogue phones and fax machines onto BizPhone-
Included national calls^
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Included HT802 ATA
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Included PBX features
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Fax & DECT phones
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50% off VOXY® AI-Voice†
Hey!, are you interested to know more about automating your call handling with AI Voice?
Explore VOXY® AI-PBX for intelligent call handling, automated answering and advanced AI-powered telephony. Plus, you’ll get access to our patent-pending VOXY® technologies including ‘eCall’ email-to-AI voice calling and ‘VoiceCentral’ telephony-native UI/UX admin control – learn more >>
Important Information & Terms
1. Included Calls
^Includes eligible standard outbound local, national and Australian mobile calls, subject to the VOXY® Fair Use Policy. Excludes 13/1300 calls, international direct dial (IDD), premium numbers, satellite services, directory assistance, special services, off-net calls and other excluded call types.
2. BizPhone Service
BizPhone is a hosted cloud-based IP-PBX business phone service delivered over the customer’s current fixed broadband internet service or an nbn® internet service provided by us. The service is used in conjunction with the selected handset, adaptor, softphone application or user licence.
3. Minimum Term & Monthly Access
Monthly access fees are charged for each BizPhone service, handset, adaptor, softphone or user licence over a minimum 24-month term. Customers may cancel the service at any time with 30 days written notice, subject to return of any supplied equipment and payment of any applicable Early Termination Fee.
4. Setup, Delivery & Equipment
A once-off $19.95 setup and installation fee is charged for each BizPhone service, dependent on the handset, adaptor or application selected. Delivery charges apply for supplied handsets, adaptors and other equipment. Optional equipment, including headsets, may be purchased separately.
5. Additional Services & Features
Connection of any additional BizPhone services, handsets, adaptors, softphones, hunt groups, auto-attendants or other PBX features are subject to additional setup, monthly access, configuration and delivery fees in accordance with our standard pricing.
6. Internet & Bandwidth Requirements
BizPhone services require a fixed broadband internet connection with specific minimum requirements. Connection of the service is subject to availability, service qualification, compatible equipment and network capacity. Voice quality may vary depending on the handset or application selected and the available network bandwidth. The required minimum bandwidth for each end-to-end call is 100kbps per active call.
7. Cabling & Site Requirements
Customers are responsible for the cost of any additional cabling work within their own premises. Additional charges may apply for non-standard cabling work, optional equipment, optional user software and features, configuration charges, plan modifications, no-fault-found charges, local number portability fees, relocation, order withdrawal fees, auxiliary equipment and/or other third-party charges.
8. Device Compatibility
When operating your BizPhone service over nbn® or another third-party network, some existing devices such as security alarms, medical alarms, EFTPOS terminals, fax machines or other legacy equipment may not be compatible. Customers should consult their equipment provider to determine compatibility with the network.
9. VOXY® AI-PBX™ Services
VOXY® AI-PBX™ services, VOXY® AI call handling, AI voicemail, auto-attendants, eCall™, VoiceCentral™ and related AI features are subject to eligible service selection, configuration requirements, service availability and the applicable VOXY® AI-PBX™ terms.
10. Fair Use
Subject to the VOXY® Fair Use Policy, which restricts the use of this service for telemarketing, call centre operations, auto-dialling, high-traffic call environments, resale, wholesale supply or similar usage unless expressly approved by us.
†50% off applies to the standard monthly access fee of an eligible VOXY® AI Voice service when bundled with an eligible VOXY AI-PBX plan on the same account. VOXY AI-PBX is subject to a 24-month minimum term. VOXY® AI Voice is available on its standard terms, including applicable setup fees, usage charges and call charges, or on an optional 24-month AI Voice term to receive eligible Bonus AI Voice Call Credits. Bonus AI Voice Call Credits are not available unless the eligible AI Voice service is taken on the applicable 24-month AI Voice term. T&Cs apply.
50% Off VOXY® AI Voice with VOXY AI-PBX – Terms & Conditions
1. Eligibility
The 50% off VOXY® AI Voice offer is available to credit-approved customers who acquire an eligible VOXY AI-PBX service together with an eligible VOXY® AI Voice service on the same account.
2. AI-PBX Term
The eligible VOXY AI-PBX service is subject to a 24-month minimum term. Early Termination Fees may apply if the AI-PBX service is cancelled before the end of that term.
3. AI Voice Term Options
The eligible VOXY® AI Voice service is available on its standard terms, including applicable setup fees, usage charges and call charges. The eligible VOXY® AI Voice service may also be taken on an optional 24-month term where the customer elects to receive the applicable Bonus AI Voice Call Credits.
4. Discount
The offer provides a 50% discount on the standard monthly access fee of the eligible VOXY® AI Voice service only.
5. Exclusions
The discount does not apply to setup fees, AI Voice usage charges, call charges, hardware, handsets, softphones, numbers, porting fees, installation, professional services, network charges, or any other non-monthly-access-fee charges.
6. Bonus AI Voice Call Credits
Any Bonus AI Voice Call Credits are available only where the eligible VOXY® AI Voice service is taken on the applicable 24-month AI Voice term. If the customer takes the AI Voice service on its standard/no-contract basis, no Bonus AI Voice Call Credits apply.
7. Service Requirement
To receive and retain the 50% discount, both the eligible VOXY AI-PBX service and the eligible VOXY® AI Voice service must remain active, connected and billed on the same customer account.
8. Loss of Discount
If either the eligible VOXY AI-PBX service or the eligible VOXY® AI Voice service is cancelled, suspended, disconnected or otherwise becomes ineligible, the 50% discount may be removed from the date of ineligibility.
9. Offer Combinations
Unless expressly stated otherwise, the 50% off VOXY® AI Voice offer is not available in conjunction with any other discount, cashback, or promotional offer affecting the same monthly access fee. The separate Bonus AI Voice Call Credits offer may apply only where the customer elects the applicable 24-month AI Voice term and where you expressly permit both offers to operate together.
10. Standard Terms
Vocal’s Standard Form of Agreement (SFOA), applicable VOXY AI-PBX terms, applicable VOXY® AI Voice terms, and any relevant Critical Information Summary apply.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The Bonus AI Voice Call Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voice plan on a 24-month minimum term and pay the applicable setup fee in full.
No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voice Call Credits value matches the applicable setup fee for each eligible plan and is applied as a monthly credit allowance over the 24-month minimum term.
The applicable bonus values are:
VOXY® AI Voice Assistant (Personal)
Setup Fee: $199
Monthly Bonus Credit: $8.29 over 24 months
VOXY® AI Voice Receptionist
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Caller
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Agent
Setup Fee: $799
Monthly Bonus Credit: $33.29 over 24 months
Monthly bonus credit allowances are calculated by dividing the applicable setup fee across 24 monthly billing periods.
3. Use of Credits
Bonus AI Voice Call Credits may only be used toward eligible AI Voice usage charges associated with the subscribed VOXY® AI Voice plan. Credits cannot be used for setup fees, access fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus AI Voice Call Credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months.
5. Non-Transferable and Non-Refundable
Bonus AI Voice Call Credits are non-transferable, non-refundable, and cannot be redeemed for cash or transferred to another service, account or customer.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voice service for the duration of the applicable 24-month term to continue receiving the monthly Bonus AI Voice Call Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voice service is cancelled, suspended or terminated, any unused or future Bonus AI Voice Call Credits will be forfeited. This applies whether or not an Early Termination Fee (ETF) is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers who have already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® AI Voice terms and conditions apply.
Review the Critical Information Summary for your selected BizPhone plan:
BizPhone Included Call Plans (24 month term)
BizPhone Included Call eSLA Plans (24 month term)
How To Choose The Right Plan From VOXY to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that VOXY makes it easy for you to compare features and prices from different telcos just click to learn more
BizPhone™ Included Core Features
BizPhone is built with you in mind. It’s easy to set up and simple to use, including all of the critical features you need to grow your business.
Call forward
Call waiting
Call transfer
Caller barring
Do not disturb
Speed dial 8
Priorit alert
3-way chat
Number display in
Number display out
BizPhone™ Supported Advanced Features
Do even more with your BizPhone service with these great inbuilt features designed to empower your business.
Voicemail box
Voicemail to email
Concurrent ring
Sequential ring
Call notify
Busy lamp*
*This feature is not supported on some plans and handsets.
Remote office
Schedules & events
Number blocks
From $14.95 p/mth
Call logs & reports
BizPhone™ Optional Productivity Features
Simple, powerful & scalable solutions to help you streamline the way you do business.
Hunt group*
$9.95 each p/mth
Auto attendant
$14.95 each p/mth
Call queuing
$14.95 each per mth + set-up $60 p/hr
Reception desk
$49.95 per mth + set-up $60 p/hr
Music on hold
Price on application
Take BizPhone™ Anywhere With Cisco Webex
Use Cisco Webex to take your BizPhone service beyond the office. Make and receive business calls on mobile or laptop, access voicemail and calling features, and keep your business number with you wherever you work.
Webex Mobile App
Webex Desktop App
VOXY® AI-PBX™
A guide to smarter business telephony
Download your free guide to BizPhone and VOXY® AI Voice, including cloud-based calling, advanced PBX features and intelligent call handling for your business.
What BizPhone™ Can Do For Your Business
Vocal has been a BizPhone specialist since its launch in 2016. Benefits include flexible business calling and advanced call features to mobility, collaboration and intelligent call handling with VOXY®— helping you build smarter business communications.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
VoiceCentral™
Voice UI
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
BizPhone™ Standard Call Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Local Calls
Included†
National Calls
Included†
Mobile Calls
Included†
13/1300 Calls
36c flat per call
International Calls†
Conditions
Prices displayed are inclusive of GST
†International direct dial (IDD) and international mobile calls are charged per 60 seconds or part thereof including a 20c flag fall fee.
Included and flat rate calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone number.
Standard Form of Agreement and BizPhone™ service conditions apply.
BizPhone™ Video Guides
Get more from your BizPhone service and follow our video guides for easy instructions on how to configure many of the most popular features.
Service Completion Advice
Voicemail
Call Forward on Busy
Call Forward No Answer
Three Way Conference Call
Speed Dial 8
Directory
Busy Lamp Field
Hunt Group
Helpful Resources For Your BizPhone™ Office Service
Find helpful guides and support resources for setting up, managing and getting more from your BizPhone service — including setup information, product guides and handset manuals.
FAQ's About BizPhone™ Office Plans
Find answers to common questions about setup, handsets, connectivity, features, support and expanding your BizPhone service.
Getting Started With BizPhone™
BizPhone is a cloud-based phone system that works over your internet connection. Choose from compatible deskphones, cordless handsets, analogue telephone adaptors or Cisco Webex applications for mobile and desktop. No traditional PBX equipment is required.
No. BizPhone can share your existing business internet connection, provided it has sufficient bandwidth and reliable connectivity. A suitable broadband service can support both your everyday internet activities and business calls.
No. BizPhone works with suitable broadband services from other internet providers. However, combining your BizPhone and internet services with Vocal makes managing your business communications easier, with one provider for both services.
BizPhone IP handsets generally connect using standard Ethernet network cables. Compatible deskphones can also share a network connection with your computer, reducing additional cabling requirements. Cordless handsets and Cisco Webex offer alternative connection options.
Most compatible IP handsets can operate using a suitable power adaptor or Power over Ethernet (PoE), depending on the model. PoE allows the handset to receive power through its network cable when connected to compatible equipment.
Using & Managing Your BizPhone™
You can manage many BizPhone features through the online administration portal. Selected functions can also be adjusted directly from your handset using feature codes. Vocal can assist with configuration changes when required.
An internet outage can interrupt calls to your connected BizPhone handsets. With suitable backup arrangements, incoming calls can be redirected to another number, while Cisco Webex may allow continued calling over an available mobile data connection.
Yes. BizPhone gives you the flexibility to stay connected wherever you work, including interstate or overseas. You can use compatible BizPhone handsets at different locations or add Cisco Webex for business calling on your mobile or laptop, provided you have a suitable internet connection.
Cisco Webex is available as an optional BizPhone upgrade, allowing you to make and receive business calls using your mobile, laptop or desktop. Simply add the appropriate Webex application to your BizPhone service, install the app and sign in with your configured credentials. Additional monthly charges apply.
Absolutely. BizPhone is designed to grow with your business. Add users, handsets, Cisco Webex applications, additional numbers or advanced call handling features as required. Additional service and configuration charges may apply.
Features, Call Handling & Expansion
BizPhone includes essential calling features such as Call Forward, Call Waiting, Call Transfer, Call Barring, Do Not Disturb and Speed Dial. Advanced features, including voicemail, call notifications and scheduling, are also supported, with some features or configurations subject to additional charges.
Hunt Groups allow incoming calls to be distributed across multiple BizPhone users, helping callers reach an available team member. Ideal for sales, support or shared departments, Hunt Groups are available as an optional feature and require a minimum of three active BizPhone services.
Auto Attendants answer incoming calls with a professional greeting and menu options, allowing callers to select the department or person they need. For example, callers can press 1 for Sales or 2 for Support, helping your business manage calls without a dedicated receptionist.
Yes. BizPhone supports time-based schedules that can direct incoming calls according to your opening hours, weekends, public holidays or special events. These settings can work with features such as Auto Attendants and Call Forwarding.
Yes. BizPhone supports optional Call Queuing, Reception Console functionality and additional telephone numbers or number blocks. These features help growing teams manage higher call volumes and more complex business communications.
Yes. Take BizPhone further with VOXY® AI-PBX™ and intelligent call handling. VOXY® AI Voice can answer enquiries, engage callers in natural conversations, capture information and help direct calls to the right person or department — even outside business hours.
Service, Support & Reliability
Yes. Vocal provides a dedicated BizPhone Help Desk for service activations, faults and configuration assistance. Support is available during business hours on 1300 615227, subject to the applicable support arrangements.
BizPhone includes dedicated technical support and service fault management. For businesses requiring greater service assurance, Vocal also offers enhanced Service Level Agreement (eSLA) plans with improved fault restoration targets of 4 to 12 hours, subject to the selected plan, service eligibility and applicable conditions.
BizPhone requires approximately 100 kbps of upload and download bandwidth for each active call. Additional capacity is recommended to accommodate simultaneous calls, internet browsing and other business applications without affecting call quality.
A power outage may interrupt your internet equipment and BizPhone handsets. Backup power, alternative connectivity or preconfigured call forwarding can help maintain business communications. Cisco Webex may also remain available on a mobile device using mobile data.
Yes. BizPhone can operate over a suitable third-party broadband connection, provided it meets the service’s technical requirements. For simpler support and service management, Vocal also offers business internet solutions.
Pricing and Plans
BizPhone Office Plans include unlimited eligible standard local, national and Australian mobile calls, together with essential and advanced PBX features. Depending on your selected plan, a compatible handset or telephone adaptor is also supplied. Optional productivity features and additional services are charged separately.
Yes. A once-off setup fee applies to each new BizPhone service, with delivery charges for supplied handsets or adaptors. BizPhone is designed for easy self-installation, although professional installation, additional cabling and custom configurations can be arranged at an additional cost.
Eligible standard local, national and Australian mobile calls are included, subject to our Fair Use Policy. International calls, 13/1300 numbers, premium services and certain call diversions attract additional charges.
Yes. You can expand your BizPhone service with additional users, handsets, Cisco Webex applications, Hunt Groups, Auto Attendants, Call Queuing and other productivity features. Additional monthly, setup or configuration charges may apply.
BizPhone Office Plans are available on a 24-month term, helping reduce the upfront cost of your supplied handset or equipment. Prefer greater flexibility? No-contract options are also available on request, with applicable equipment and setup charges.
Yes. In most cases, Vocal can arrange to transfer your existing business telephone number to BizPhone, subject to number portability requirements. Additional fees may apply depending on your current service and the complexity of the transfer.
