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🔥 CYBER MONDAY 2024 -

Compliance & Regulatory Directory

Did you know that all telcos are subject to strict provisions as outlined under the Telecommunications Consumer Protection Code (TCP Code) in order to protect consumers who use mobile phones, landline and internet services?

Important Links

Vocal takes matters of industry regulation and compliance seriously. Given the ever changing and technical landscape of the industry; it’s a big task so we have provided links to some of the main bodies, regulators and departments that influence our organisation for the benefit and protection of our customers.

Organisation Name Link
Do Not Call Register
Telecommunications Industry Ombudsman
Telecommunications Consumer Protections Code
Communications Alliance Ltd
Australian Communications and Media Authority
Department of Infrastructure, Communications & Arts
Australian Competition & Consumer Commission
Australian Consumer Law
Australian Signals Directorate
NBN Co
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TIO Compliance: Protecting Consumer Rights in Telecommunications

In the tangled web of telecommunications, ensuring that our customers are treated fairly and have their concerns heard is at the top of our list. At Vocal, we don’t just talk the talk; we
alchemyrefiner_alchemymagic_2_6c97359f-1688-4d2a-a53b-7defe9608fdb_0_Vocal-copyright-2024

Why CommCom Compliance and the TCP Code Matter to Vocal Customers

At Vocal, we’re not just about delivering exceptional telecommunications services; we're also dead serious about keeping our customers protected and informed. That’s where the Telecommunications Consumer Protections (TCP) Code comes into play. And guess
alchemyrefiner_alchemymagic_2_4428ec1a-4bee-47e0-bb84-82cf2bce5ee0_0_Vocal-copyright-2024

The New Telecommunications Financial Hardship Industry Standard

In today’s world, staying connected isn’t just a luxury—it’s a lifeline. Whether it’s checking in with family, accessing essential services, or staying on top of work, having reliable telecommunications is non-negotiable. At Vocal, we
Blog-image_VOXIE_AI-Mascot-wearing-headset_Blue-chat-icon_350pxl-w_72dpi_Vocal-copyright-2024
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Say "hi" to VOXY® - Vocal's a.i mascot & blogger

“Visit our blog VOXY®, it’s Vocal’s hub for exploring the future of communication. With 21 years in the telco and ISP space, we’re driving innovation with AI Voice technology. Here, you’ll find insights and updates on how we’re shaping the next era of business communications—because at Vocal, the future starts now.” – Voxy 🙂

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Blog creation by KONK!

VOXY®-Registered Trademark pending

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black friday sale - 55% off VOXY® AI Voice Assistant

Meet your personalised VOXY® AI Voice Assistant – fully customisable and always on, delivering non-stop 24x7x365 support for your unique personal and business needs!

Submit Form For Your Free Test Call with VOXY® Now!

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Celebrating 21 years! – Vocal’s commitment to innovation, great value and service remains as it did from all those years ago! So, isn’t it time you finally “give the big telco’s the flick”

No Obligation
No Upfront Payment
Australian Citizens 18+ Only

BLACK FRIDAY & CYBER MONDAY OFFER 2024 – 55% OFF MONTHLY ACCESS FOR 12 MTHS

Offer applies to VOXY®  AI Voice Assistant (mobile/1300) plans for min 12 month term.

Save 55% on Monthly Service Fee now reduced to $15.30 for 12 months. That’s an annual saving of $224.40 🙂

Once off set-up fee of $199 plus usage charges. Refer to Critical Information Summary.

$199 AI-Voice call credits BONUS terms and conditions apply.

Hurry offer is strictly limited. VOXY® AI Voice (beta) Terms & Conditions apply. Subject to Vocal SFOA.

^General Terms:

  • This offer is exclusively for the first 100 clients who connect to the VOXY® AI Voice Assistant. 
  • The VOXY® AI Voice Assistant (beta) services will be subject to specific terms
  • Eligibility: This offer is open only to Australian citizens over the age of 18. The service(s) are available to credit-approved consumer and business customers with an active ABN.
  • Product Review Requirement: For those lucky 100 businesses that receive the free package, we kindly ask that you provide an honest product review (minimum 25 words) if requested by Vocal.
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