Our Customer Terms & Policies
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
Important Documents
Vocal publishes its comprehensive range of terms and policies that cover a variety of topics that set out our decisions, actions and procedures with regard to the products and services we provide to our customers.
| Document Name | Version | Download |
|---|---|---|
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Standard Form of Agreement |
2023.11
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Privacy Policy |
2023.11
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Fair Use Policy |
2023.11 |
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Complaint Handling Policy |
2023.11 |
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Financial Hardship Policy |
2023.11 |
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Credit Check Consent Policy |
2023.11 |
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Online Security Policy |
2023.11 |
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Returns Policy
|
2023.11 |
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Website Terms of Use |
2023.11 |
