Put VOXY® AI VOICE to work and watch your biz soar! 🚀
VOXY® is your AI-powered secret weapon for boosting productivity, automating tasks, and taking customer interactions to the next level. SMASH the competition and watch your business THRIVE like never before.
Run your biz on autopilot with VOXY® AI Voice. There's a plan or bundle to suit every need.
AI Voice
Receptionist
Automated inbound call routing, inquiries & scheduling tasks
-
$499 Once-off Setup
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25c flag + $1.50 p/min
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Front desk greet & chat
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Call routing & scheduling
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CRM/email integration†
AI Voice
Caller
Inbound/outbound marketing calls, leads & announcements
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$499 Once-off Setup
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25c flag + $1.50 p/min
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Marketing & lead calls
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Automated follow-ups
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CRM/email integration†
AI Voice
Agent
Duplex customer support, sales, complex queries & call back
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$799 Once-off Setup
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25c flag + $1.50 p/min
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AI Voice help desk
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AI Voice sales
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CRM/email integration†
AI Voice
Assistant
Call answering with messaging, basic tasks & scheduling
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$199 Once-off Setup
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25c flag + 89c p/min
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PA tasks & scheduling
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For mobile or 1300 users
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No PBX needed
VOXY® AI Voice Services (beta) – Terms & Conditions
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term: Monthly access fees are paid in advance. Each service requires a 12-month minimum term, with Early Termination Fees (ETF) applicable.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
• AI Voice Receptionist & AI Voice Caller: $1,159 over 12 months, including setup.
• AI Voice Agent: $1,867 over 12 months, including setup.
• AI Voice Assistant (personal): $607 over 12 months, including setup.
Call Charges:
• Receptionist, Caller & Agent: 25c flag fall + $1.50/min. Avg. 2-min call cost: $3.25.
• Assistant (personal): 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-6 weeks.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN, Mobile SIM, or BizPhone over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Australia’s First AI Voice Solution for Telecom Networks
Rocking the Aussie telco market, VOXY® delivers intelligent AI Voice that doesn’t just handle calls—it automates and augments your business operations†. Unlike peer-to-peer services, VOXY® is built for professional call handling across Public Switched Telephone Networks (PSTN) and GSM (mobile) networks , empowering your business with smart, automated voice functions.
Slash
HR Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
VOXY® AI Voice
Included Features
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural
Speech
Call
Handling
Call
Transfer
Send
Set
Meeting
ChatGPT
Powered
BYO
Data
AI Agent
Dashboard
Custom
Branding
Call
Logs
VOXY® AI Voice
Optional Upgrades
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
CRM
Integration
Customised
Automation
Memory
recall
Agent
Army
Multi
Language
API &
Webhooks
Omni
Channels
RAG
Integration
Vector
Database
Customised
Voices
VOXY® AI Voice
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Local Calls
$1.50 per minute^
National Calls
$1.50 per minute^
Mobile Calls
$1.50 per minute^
13/1300 Calls
$1.50 per minute^^
International Calls†
Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee.
Included, flat rate calls and VOXY® AI Voice calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
The Future is Voice
As part of our exclusive pre-launch, select businesses across various industries have experienced first-hand the power of VOXY® AI Voice services. The results? Remarkable improvements in customer engagement, efficiency, and
overall business operations. See what our early adopters are saying about the future of business communication
Read more about VOXY®
Discover the magic behind VOXY® AI Voice! Explore how our cutting-edge technology is transforming business communications. Check out these insightful blog posts and stay updated on all things VOXY®
The Evolution of AI Voice: Navigating Regulatory Challenges and Its Impact on Jobs
The Impact of AI on PBX Systems in 2024: Benefits and Future Trends
The Evolution of AI Voice: How We Got Here and What’s Coming Next
How Cloud-Based IP-PBX Is Shaking Up Small Biz and Making Waves
TIO Compliance: Protecting Consumer Rights in Telecommunications
Why CommCom Compliance and the TCP Code Matter to Vocal Customers
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
FAQ's VOXY®
We tackle some key questions about VOXY® AI Voice services, covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…
General Overview and Purpose
VOXY® AI Voice is an AI-driven voice service designed to automate and handle business calls. It can perform tasks such as call handling, appointment scheduling, and customer inquiries using advanced natural language processing and AI voice synthesis.
VOXY® works by integrating with your existing telephony systems, processing inbound and outbound calls through AI voice agents. It automates routine communication tasks, responding in natural-sounding language to customer queries.
VOXY® saves time and reduces costs by automating repetitive communication tasks. It can also improves customer service by responding instantly to inquiries and ensuring efficient call routing and handling.
VOXY® is designed for small businesses, SMEs, and enterprises that want to enhance their customer service operations, reduce labor costs, and streamline communications.
Functionality and Features
VOXY® can handle tasks such as answering inbound calls, scheduling appointments, routing calls, managing inquiries, and conducting outbound call campaigns for marketing or lead generation.
Yes, VOXY® AI Voice can manage both inbound and outbound calls. Different VOXY® plans are tailored to specific use cases, such as AI Voice Receptionists for inbound handling and AI Voice Callers for outbound marketing.
VOXY® is compatible with various telephony systems, including cloud-based IP-PBX systems like BizPhone, and integrates seamlessly through SIP trunks.
Each VOXY® plan includes features like call handling, automated responses, appointment scheduling, email/calendar integration, and CRM integration (subject to plan and additional costs).
Technical Requirements
You will need a telephony system or service (such as BizPhone), a stable internet connection, and compatible hardware like phones or softphones. No additional hardware is required for VOXY® itself.
Yes, VOXY® can be assigned to your existing phone number or a new SIP trunk number to handle inbound and outbound calls.
A minimum broadband speed of 100kbps per call is recommended to ensure clear, uninterrupted AI voice interactions.
Yes, VOXY® can be used with 1300/1800 numbers for both inbound and outbound call handling.
Pricing and Billing
VOXY® is billed as a pay-by-the-minute service. Pricing depends on the specific plan, with additional fees for setup and monthly access.
The per-minute rate includes advanced AI voice synthesis, natural language processing, and real-time call handling, with business-grade low-latency infrastructure for clear and seamless communication.
Yes, there is a one-time setup fee for each VOXY® service, ranging from $199 to $799 depending on the plan.
If you exceed your included call minutes, additional minutes are billed at a per-minute rate, depending on your specific VOXY® plan.
Contracts and Terms
Yes, VOXY® AI Voice services require a minimum 12-month term, with early termination fees applicable if the contract is cancelled before the term ends.
Customers can cancel VOXY® at any time with written notice. The Early Termination Fee (ETF) is calculated based on the remaining months of the contract.
Yes, cancellation is possible with 5 days written notice, but early termination fees will apply.
You can upgrade or change your VOXY® plan mid-term, but any changes to features or costs will be adjusted in the next billing cycle.
Setup and Support
The setup process usually takes between 2 to 6 weeks, depending on the complexity of the project and any custom integrations required.
No, the setup is designed to be simple, with Vocal or AUTOMAiTE handling the technical aspects. Customers can manage and customize their VOXY® AI Voice services through a web portal.
Support is available via the VOXY® web portal, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Customers can access support through the web portal, by contacting Vocal’s customer service, or through AUTOMAiTE’s technical assistance.
Usage and Scalability
Yes, VOXY® AI Voice services are fully scalable, allowing you to add more agents or increase call volumes as your business grows.
VOXY® is designed for businesses of all sizes, from small home offices to large multi-site enterprises. It scales to meet the needs of different business types.
Yes, VOXY® can handle multiple locations under a single account, making it ideal for businesses with multiple offices or branches.
Security and Privacy
VOXY® AI Voice services follow strict security protocols to ensure your data is secure, complying with Australian privacy laws and GDPR regulations.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised personnel have access to recorded calls, and any sensitive data is protected following privacy laws and data protection standards.
Performance and Limitations
While VOXY® provides high-quality call handling, performance may be impacted by factors such as internet connectivity, network latency, or infrastructure issues.
VOXY® requires a stable broadband connection for optimal performance. In areas with poor network connectivity, there may be delays or quality issues in AI interactions.
VOXY® can handle multiple concurrent calls, depending on your plan, and automatically routes calls or responds based on its AI-driven functionalities.
Future Developments
Future features include enhanced CRM integrations, more advanced AI-driven functions, and real-time language translation capabilities for multi-language support.
Yes, customers are encouraged to provide feedback during the beta phase to help shape future features and improvements of VOXY® AI Voice services.
