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BizPhone™ Pay-As-You-Go Plans

Our budget friendly PAYG plans save on the monthly cost of access fees and you’ll pay a super low flat rate of 20c per call^.  Choose from our range of included handset options delivered to your door for easy plug-‘n-play self installation


PBX features on your laptop/PC
Use for virtual & remote offices
$ 12
  • 20c flat rate per call^
  • Included PBX features
  • Advanced voicemail
  • Easy self installation
  • $120 nbn® bundle credit†


PBX features on a cordless phone
Use for home & small business
$ 20
  • 20c flat rate per call^
  • Included W60P handset
  • Included PBX features
  • Easy self installation
  • $120 nbn® bundle credit†


Enhanced functions & features
Best for SOHO & SME staff
$ 20
  • 20c flat rate per call^
  • Included T42S handset
  • Included PBX features
  • Easy self installation
  • $120 nbn® bundle credit†


Advanced functions & features
Best for managers & reception
$ 39
  • 20c flat rate per call^
  • Included T48S handset
  • Included PBX features
  • Easy self installation
  • $120 nbn® bundle credit†


^Additional charges apply for all standard outbound national and calls to mobiles, international direct dial (IDD), 13/1300 inbound and special calls.
†$5 per month credit up to max $120 value when bundled in conjunction with any Vocal NBN plan over 24 month term.

BizPhone is a hosted cloud-based IP-PBX service delivered over the customers’ current internet service or an NBN internet service provided by us and is used in conjunction with the handset provided by us.
Monthly access fees are charged for each BizPhone handset over a minimum 24 month term. Customers may cancel the service at any time with 30 days written notice subject to return of any supplied equipment and an Early Termination Fee.
Handsets are delivered at a cost of $20 for Australia wide delivery per handset.
A once off $19.95 setup & installation fee is charged for each BizPhone service dependent on the handset or application selected.
Connection of any additional BizPhone handsets are subject to additional set-up, monthly access and delivery fees in accordance to our standard pricing.
BizPhone Services requires a fixed broadband Internet connection with specific minimum requirements and connection of the service is subject to availability and service qualification.
The voice quality of the handsets is different for each model and also depends on the available Network capacity or bandwidth. The required minimum bandwidth for each End-to-End Call is 100kbps per call.
Customers are responsible for the cost of any additional cabling work within their own premises.
Additional charges apply for non standard cabling work, optional equipment, optional user software and features, configuration charges, plan modifications, no fault found charges, local number portability fees, relocation, order withdrawal fees, auxiliary equipment and/or other third party charges.
When operating your BizPhone service over the NBN or other third party network; it is noted that some existing devices such as a security or medical alarm, may not be compatible in which case you should consult with your equipment provider and determine compatibility with the network.
Subject to Vocal Fair Use Policy which restricts the use of this service for telemarketing, call centre and other high traffic call environments or similar usage.

This Is Why Your Business Needs BizPhone™

Vocal are the undisputed BizPhone experts since its release in 2016. Speak to a specialist today about all the advantages gained when connecting your  business telephony to BizPhone









Full PBX

Easy Self

Port Your


Put The Past Behind You With BizPhone

BizPhone is the award winning cloud based IP-PBX telephone solution that can supercharge your business!…  Manage phone calls like never before regardless if you’re in the office, on the road or at home and never miss a call again.

Standard Call Rates

Local Calls

20c flat per call

National Calls

20c flat per call

Calls to Mobile

20c flat per call

13 & 1300 Calls

36c flat per call

International Calls†

Prices displayed are inclusive of GST
†International direct dial (IDD) and international mobile calls are charged per 60 seconds or part thereof including a 20c flag fall fee.
Included and flat rate calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone number.
Standard Form of Agreement and BizPhone™ service conditions apply.

Included Basic Features

Vocal BizPhone is built with you in mind. It's easy to set up and simple to use, including all of the critical features you need to grow your business.



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Enables a user to redirect calls to another destination when an incoming call is not answered, is busy or unreachable within a specified number of rings.



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Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone.



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Enables a user to transfer the caller to a third party. This can be achieved by placing the caller on hold and announcing the call to co-workers or by making an external call.



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Enables administrators to block users from making certain types of outgoing calls, such as call to mobile, international and other long distance calls.

Do not


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Allows users to set their station via their telephone handset as unavailable so that incoming calls are given a busy treatment or tone.


dial 8

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Enables users to dial single digit codes to call up to eight different numbers, such as frequently dialled numbers or long strings of digits that are hard to remember.



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Enables a user to define criteria to have certain incoming calls trigger a different call waiting tone or a different ringing sound than normal incoming calls.



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Enables a user to make a call with three different parties that can communicate with each other. This can be done between co-workers and external calling parties.


display in

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Enables a user to identify the party calling you when the calling number of incoming calls is displayed on your handset. Only supported by handsets that have a screen to display number.


display out

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Enable a user to block or hide their phone number when making a call. This will stop whoever you are calling from seeing your phone number.

Supported Advanced Features

Do even more with your BizPhone service with these great inbuilt features designed to empower your business.



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Allows the calling party to leave a message for the user or nominated department or group. A user can then access their voicemail from their handset.


to email

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Allows the calling party to leave a message for the user or nominated department or group. The message will then be converted to a voice file and emailed to the user.



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Enables users to have multiple phones ring simultaneously when any calls are received on their BizPhone phone number, with the first phone to answer taking the call.



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Enables users to define a list of phone numbers that are alerted sequentially for incoming calls. While searching for the user, the calling party is provided with a greeting.



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Enables a user to define criteria that cause certain incoming calls to trigger an e-mail notification.



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Enables co-workers to visually identify when other handsets or extensions are busy on other calls.

*This feature is not supported on some plans and handsets.




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Enables users to access and use their BizPhone service from any end point, on-net or off-net (for example, home office, hotel, mobile phone).


& events

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Used in conjunction with Auto Attendant and Call-forwarding; this feature allows you to redirect incoming calls during holidays, weekends or scheduled events.



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Choose to port or buy new phone numbers which can then be allocated to your BizPhone™ handsets and services. Available in blocks of 10, 50, 100

From $14.95 p/mth

Call logs

& reports

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Available via the admin portal, instantly view call Logs for a range of call types including missed, received, and placed calls.

Optional Productivity Features

Simple, powerful & scalable solutions to help you streamline the way you do business.



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An incoming call handling feature that allows users to be included in a specified group or sub-group and call direction.

$9.95 each p/mth



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Automatically answers the phone with a personalised greeting, providing options such as press (1) sales, (2) service or (3) accounts.

$14.95 each p/mth



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An incoming call management feature that allows the business to queue calls when all users are busy.

$14.95 each per mth + set-up $60 p/hr



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Manage call distribution via a desktop app. Console allows front-of-house staff to efficiently screen and forward inbound calls.

$49.95 per mth + set-up $60 p/hr


on hold

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This service allows a caller to hear music or recorded announcements of up to 5 minutes while placed on hold.

Price on application

Go Anywhere Apps

Take your BizPhone where ever your business takes you and never miss a call. Our mobility apps function just like a normal BizPhone handset while on the go.



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The BizPhone Mobile App allows you to make and receive calls and manage most telephony features on your mobile device. Supports Google Android and Apple IOS

$9.95 p/mth



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The BizPhone Laptop App allows you to make and receive calls and manage most telephony features on your laptop or desktop. Supports Windows 10, MAC OS

$9.95 p/mth

BizPhone™ A guide​ to cloud-based PBX for Small Business

Register to download your free product guide containing everything you need to know about Vocal BizPhone

BizPhone™ Video Guides

Get more from your BizPhone service and follow our video guides for easy instructions on how to configure many of the most popular features.

Service Completion Advice


Call Forward on Busy

Call Forward No Answer

Three Way Conference Call

Speed Dial 8


Busy Lamp Field

Hunt Group

Get More from your Vocal BizPhone™ Service

Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service. 







FAQ's BizPhone™

We tackle some key questions about Vocal BizPhone covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…

What equipment do I need for a BizPhone solution?

BizPhone runs over your internet connection, and there is no additional hardware required. Your IP handsets will also connect to an internal network, provided by a switch.

If you have computers plugged into a switch already, the handset has a ‘piggy-back’ function that allows the phone to be plugged into the switch, and the computer to be plugged into the phone.

This means that you do not need more ports than you already have in your networking equipment.


What are the declared service levels for the BizPhone service?
  • The service assurance availability target for BizPhone is currently at 99.90%
  • The service assurance target response time for interrupted BizPhone faults is 0 to 60 minutes
  • The service assurance target restore time is 4 hours


Note: No service assurance rebates are payable in the event that Vocal or the upstream network provider fails to meet service assurance targets.

Is there a dedicated help desk for customers using the BizPhone service?

Yes, customers can call the BizPhone Help Desk on 1300 615227

The desk is available 24 hours per day, 7 days per week, 365 days per year for activations, faults and configuration issues.


Do I need a separate Internet connection just for the BizPhone service?

You can easily share an internet connection with your BizPhone services if you have a robust broadband connection with good bandwidth such as Vocal’s unlimited nbn™ 50 plan or higher.

Your bandwidth will be shared between the calls you make from your BizPhone handsets and the regular traffic that is sent for internet browsing and web applications. The more bandwidth you have, the higher the number of concurrent calls you can have without impacting voice quality and browsing or access to web applications.


Do I need to be a Vocal customer for internet to purchase BizPhone?

While we would highly recommend choosing Vocal as your internet provider, you are welcome to use another provider’s internet service with our BizPhone solution.

Having both services through Vocal means you have one number to call for an issue related to the Internet and BizPhone service.


Do supplied BizPhone telephone handsets require their own power supply?

All of the BizPhone handsets come with power pack which plugs into a standard 240v wall socket. These handsets also have the Power over Ethernet (PoE) function which means that it is possible to power the handsets via an Ethernet cable if you have also installed a PoE switch.

If you loose power due to a power outage, your BizPhone™ service will be affected. However, if you provided a backup phone number at the time of order, your incoming calls will be routed to the backup number provided (Call Forward Not Reachable) or consider our BizPhone Mobile App.


What happens to my BizPhone service if my internet connection stops working?

This will affect your BizPhone service so we recommend you consider adopting some backup strategies.

These include simply routing numbers to a backup phone number while your Internet connection is offline or utilising our BizPhone Mobile App which connects to your mobile data service. Alternately for mission critical installations, we suggest a redundant internet or 4G LTE solution from Vocal.


What type of cabling is required for BizPhone and how do I connect my computer and phone?

Your new IP handset will plug into your switch via a standard Ethernet cable. Your computer can be routed directly to the switch or can also plug into the phone.

The advantage of this feature is that only one port and run of cable is needed to connect both your phone and computer.

If you prefer to avoid any cabling issues, you may wish to consider our cordless handset option.


How do I modify included basic BizPhone features like Call Forward and call barring?

Simply access the web interface which allows you to access and modify features of your Vocal BizPhone service.

Some features can also be modified via your IP handset by simply entering a special code (please consult your handset user guide for more details).


I’m too busy to do my own set up & configurations on the BizPhone portal – can Vocal help me?

Absolutely! our service offering has been designed to give customers the option to make changes and modifications themselves or have us complete the changes for a modest fee.

We note that any work we complete for this service does not include site visitation or cabling work of any kind.


Does Vocal offer a professional installation service for setting up BizPhone?

With over 21 years of experience, Vocal has forged great relationships with reliable, knowledgeable and first-class vendors, contractors and partners such as HYBREX Australia Pty Ltd who you can trust to provide the highest quality work and common-sense pricing for small business.

Any work will be subject to evaluation and quotation and is 100% guaranteed.


Can I change my BizPhone plan?

Yes, it is possible to change plans however modification charges will apply for any upgrades or downgrades.

Further fees and charges may also apply depend on your current plan, the initial contract term and any remaining period of the contract term.


Can I port my existing telephone numbers and number ranges/blocks to BizPhone?

Yes. Subject to approval by the loosing carrier or service provider, customers can port in their existing Phone number(s) if they wish to keep their existing number(s). Customers simply provide the full geographical number and the current or porting away Provider Name and Vocal will organise the Port-in.

Customers can generally port in phone number ranges from the following providers with whom there is an LNP Agreement with these carriers:


  • Telstra
  • Optus
  • Primus
  • Symbio Networks
  • Verizon
  • GoTalk
  • IiNet (Chime)
  • Internode (Agile)


Customers should check with their current provider as fees may apply for porting of numbers and may take between 14 to 120 days depending on the complexity of the request.


Are there any rules or conditions that relate to phone number allocations with BizPhone?

Yes, as each BizPhone handset/plan will be assigned a single Direct In Dial Number at no additional cost or you may choose to port your existing number in from a third party provider which may incur a port-out fee.

Customers have the option to buy new phone number ranges allocated by Vocal in block sizes of 10, 50 or 100 numbers.


Are there any services that BizPhone does not support?

The following telephony features are not supported nor tested with the Vocal BizPhone service:

  • Calls to Foxtel, Austar, Select TV;
  • Back to base alarms and other monitoring systems using phone lines;
  • VoIP based fax;
  • Dial up modem or other analogue data calls (e.g., EFTPOS, HICAPS, etc.);
  • Fax to international and domestic numbers;
  • Medical Services: The service is not suitable for users who require a phone line to support medical devices;
  • Preselect or override to other carriers;
  • Priority Assistance
  • Calls to numbers starting with 19/1900, 0500 or Universal International Freephone Numbers (UIFN).


Can I dial 000 emergency services with BizPhone?

Yes. BizPhone allows you to access emergency services. Please consider that as your BizPhone service can be used in any location that has a suitable Internet connection, the address recorded against your phone number that emergency services sees when you call may not match your current physical location.

A caller to emergency services should always have access to their physical address to give to the operator.


Can I list my main number on the White Pages with BizPhone?

Yes. The details required are the Directory Usage Code and the Directory Listing Code.


What happens at the end of my BizPhone contract commitment?

At the end of your contract commitment, you may continue using the BizPhone service on your selected plan and monthly access charges. If you wish to cancel the service, you must return the handsets to Vocal Channels Pty Limited, PO Box 1020 Surry Hills NSW 2010


What happens if there’s a problem with my BizPhone IP handset?

As BizPhone handsets are managed by us for the PBX features, they always remain the property of Vocal.

While handsets come with Manufacturer Warranty, customers experiencing a problem must report and deal with Vocal for any faults.

If the fault is due to a manufacturer error, then Vocal will send a replacement handset to the customer if required. If it is determined that the customer has caused the fault, then the customer needs to pay the Faulty Handset Fee.


Does the Customer Service Guarantee (CSG) apply to Vocal BizPhone?

BizPhone customers waive their rights to the Customer Service Guarantee upon signup of the service.

As this is a significantly discounted service (including free local, national, and calls to mobile networks) Vocal is not able to provide the same CSG as it would with a traditional landline telephone service.


What type of calls are included for free in my BizPhone monthly line rental?

Each Vocal BizPhone plan includes all of your standard local, national, and mobile calls at no additional cost.

Vocal does have a Fair Use Policy that applies to BizPhone. The policy outlines what is considered reasonable and unreasonable use of our services and strictly forbids some types of usage such as call centre operations.


Congratulations, you’ve made a great choice!

Before we activate your service, we’ll quickly do a qualification check to ensure that the requested service is available in your area and get you across all the details of the service plan.

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Your Vocal sales assistant will contact you directly once the service qualification is complete to provide further instructions concerning your order.