86% of Early AI Adopters Report Significant Business Growth
VOXY® AI VOICE CALLER FOR SMARTER OUTBOUND CALL HANDLING
VOXY® AI Voice – Automate the Ordinary, Dominate the Extraordinary. Transform your business, wow your customers, and leave your competition in the dust.
Automate Mobile Calls & Tasks with VOXY® AI Voice Caller that Talks Like a Human
Meet your personalised VOXY® AI Voice Caller – fully customisable and always on, delivering non-stop 24x7x365 support for your unique personal and business needs!
Your Sales Dynamo – Drives Engagement & Boosts Sales
The VOXY® AI Voice Caller is a powerful outbound-only solution for marketing and sales activities. Integrated with PBX or cloud telephony, it’s built to drive customer engagement, generate leads, and manage notifications. From cold calls to follow-ups, the AI Voice Caller handles it all with unmatched efficiency and cost savings
Key Features
- Outbound Call Handling
- Knowledge-Based Interactions
- Set Meetings & Emails
- Custom Scripts and Personalisation
- Custom Automations (optional)
Perfect For
- Outbound Marketing Campaigns
- Lead Generation
- Automated Reminders
VOXY® AI Voice Assistant isn’t about replacing you—it’s about being there when you can’t be. A smart and intuitive personal assistant that’s always on call, making sure you stay connected without the stress.
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Supercharge Your Business with Toll Quality AI Voice Services from an Aussie Telco & ISP
Established in 2003, Vocal – Telecom & Internet, is rocking the Aussie telco market with the introduction of VOXY® AI Voice that doesn’t just handle calls—it automates and augments your business operations†. Unlike peer-to-peer services, VOXY® is built for professional call handling across Public Switched Telephone Networks (PSTN) and GSM (mobile) networks, with advanced, automated voice functions for your business.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 21 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Could you imagine never missing another customer call, no matter how busy things get or even if the business is closed
With VOXY® AI Voice, every call is answered and essential customer details are automatically captured. This means fewer missed leads, more sales opportunities, and greater revenue – turning your business into a customer service powerhouse.
Rich Features Powered by LLM, GPTs, and NLP Technology, Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural
Speech
Call
Handling
Call
Transfer
Send
Set
Meeting
ChatGPT
Powered
BYO
Data
AI Agent
Dashboard
Custom
Branding
Call
Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
Customised
Voices
Customised
Automation
Memory
recall
Omni
Channels
Multi
Language
Affordable Effortless Call Handling for Personal and Business Needs with VOXY® AI Voice Caller
Customise your VOXY® AI Voice Caller to automate outbound calls for your business. From lead generation and sales follow-ups to appointment setting, this AI-driven solution ensures your message reaches the right audience efficiently and professionally, saving you time and maximising engagement
AI Voice
Caller
Outbound calling for marketing, leads & announcements
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Marketing & lead calls
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Automated follow-ups
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CRM/email integration†
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25c flag + $1.50 p/min
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$499 AI-Voice call credits*
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term: Monthly access fees are paid in advance. Each service requires a 12-month minimum term, with Early Termination Fees (ETF) applicable.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
• AI Voice Receptionist & AI Voice Caller: $1,159 over 12 months, including setup.
• AI Voice Agent: $1,867 over 12 months, including setup.
• AI Voice Assistant (personal): $607 over 12 months, including setup.
Call Charges:
• Receptionist, Caller & Agent: 25c flag fall + $1.50/min. Avg. 2-min call cost: $3.25.
• Assistant (personal): 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-6 weeks.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN™ Internet, Vocal Mobile SIM, or Vocal BizPhone™ over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The AI-Voice Call Credits Bonus is available exclusively to customers who subscribe to eligible VOXY® AI Voice plans and pay the corresponding setup fee in full.
2. Bonus Allocation
The AI-Voice Call Credits Bonus matches the setup fee for each eligible plan and is distributed as a monthly allowance over 12 months. The breakdown of the bonus and monthly allowances is as follows:
VOXY® AI Voice Assistant (Personal):
Setup Fee: $199
Monthly Allowance: $199 ÷ 12 = $16.58 per month
VOXY® AI Voice Receptionist:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Caller:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Agent:
Setup Fee: $799
Monthly Allowance: $799 ÷ 12 = $66.58 per month
3. Usage of Credits
The monthly allowance is applied solely to AI Voice usage costs associated with the subscribed VOXY® AI Voice plan.
Unused credits do not roll over to subsequent months and will expire at the end of each billing cycle.
4. Non-Transferable and Non-Refundable
The AI-Voice Call Credits Bonus is non-transferable and cannot be redeemed for cash or applied to other Vocal services.
5. Validity of Offer
This bonus is available only for new customers subscribing to eligible VOXY® AI Voice plans. Customers must maintain an active subscription throughout the 12-month period to continue receiving the monthly allowances.
6. Cancellation Policy
If the VOXY® AI Voice plan is cancelled before the end of the 12-month period, any unused credits will be forfeited.
7. Modification Rights
Vocal reserves the right to modify or terminate this offer at any time. Customers already enrolled in the offer will retain the terms applicable at the time of subscription.
8. Standard Terms and Conditions
The AI-Voice Call Credits Bonus is governed by the standard VOXY® AI Voice terms and conditions, including those related to usage and billing.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® AI Voice
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Local Calls
$1.50 per minute^
National Calls
$1.50 per minute^
Mobile Calls
$1.50 per minute^
13/1300 Calls
$1.50 per minute^^
International Calls†
Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee.
Included, flat rate calls and VOXY® AI Voice calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
Australia's Best Value Telephone and Internet Company Now Offering AI Voice services
As part of our exclusive pre-launch, select businesses across various industries have experienced first-hand the power of VOXY® AI Voice services. The results? Remarkable improvements in customer engagement, efficiency, and overall business operations. See what our early adopters are saying about the future of business communication
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
FAQ's VOXY® AI Voice Caller
Discover how VOXY® AI Voice Caller revolutionises your outbound communications with advanced call automation, personalised scripts, and seamless integration with your business tools. From boosting sales outreach to managing appointment reminders, explore the key features and benefits of this essential outbound calling solution.
General Overview and Purpose
VOXY® AI Voice Caller is a virtual outbound calling solution designed to automate outbound communications for businesses. It operates independently of business telephony, cloud PBX systems, or mobile services by using an assigned SIP trunk. VOXY® AI Voice Caller is ideal for tasks like lead generation, appointment reminders, follow-ups, and advanced automation scenarios.
VOXY® AI Voice Caller leverages advanced natural language processing (NLP) and automation to make outbound calls through a SIP trunk. Calls are initiated virtually, providing high scalability and cost-efficiency.
Key aspects of how it works include:
- Database Management: Use a dedicated database or optional CRM system to organise contact lists.
- Customisable Scripts: Create tailored call scripts to guide conversations and ensure professional communication.
- Task Automation: Automates outbound tasks like prospect engagement, customer feedback collection, and appointment scheduling.
VOXY® AI Voice Caller offers several benefits, including:
- Automation: Effortlessly handles repetitive outbound call tasks.
- Independence: Operates without needing PBX systems, mobile services, or additional hardware.
- Customisation: Tailored scripts and workflows to suit your business goals.
- Scalability: Easily scales to handle high call volumes as needed.
- Cost-Effectiveness: Reduces reliance on human agents for outbound communications.
VOXY® AI Voice Caller is designed for businesses of all sizes that require automated outbound calling. It’s especially beneficial for:
- Sales teams needing automated lead outreach.
- Service providers handling appointment confirmations or reminders.
- Businesses conducting customer feedback or satisfaction surveys.
Functionality and Features
VOXY® AI Voice Caller handles a wide range of outbound tasks, including:
- Lead generation and outreach.
- Appointment confirmations and reminders.
- Customer follow-ups and satisfaction surveys.
- Payment reminders and overdue notifications.
- Delivering event or promotional updates to clients.
Yes! VOXY® AI Voice Caller supports advanced automation, including:
- Personalising call scripts based on customer profiles, responses, or database information.
- Utilising a dedicated database or optional CRM to manage contact lists and automate workflows.
- Integrating with scheduling systems for real-time data synchronisation and follow-up actions.
- Automating multi-step workflows for complex outbound campaigns, such as lead nurturing or event reminders.
VOXY® AI Voice Caller is dedicated to outbound calling, making it the ideal solution for tasks like prospect engagement, appointment reminders, and customer follow-ups.
For businesses needing both inbound and outbound call handling, VOXY® AI Voice Agent is the best solution, offering seamless integration of both call types in one service.
For inbound calls, VOXY® offers complementary services tailored to specific needs:
- AI Voicemail: Provides a cost-effective solution for capturing missed calls and sending SMS notifications.
- AI Voice Assistant: Acts as a virtual personal assistant, answering calls, collecting details, and sending instant notifications.
- AI Voice Receptionist: Replaces traditional auto-attendants by routing calls to specific departments or hunt groups and automating complex call flows.
The plan includes:
- Intelligent call automation with natural language processing (NLP) capabilities.
- Customisable scripts and workflows.
- Integration options for CRM and other business tools.
- 24/7 outbound call scheduling to match customer availability.
- Comprehensive call analytics and reporting through the VOXY® dashboard.
Technical Requirements
VOXY® AI Voice Caller operates entirely virtually via a SIP trunk. No additional hardware, software, or telephony system is required for setup.
No, VOXY® AI Voice Caller uses SIP trunk technology to handle calls, so it does not depend on an internet connection.
To start, you’ll need an active VOXY® service and a clear understanding of your outbound call requirements. Our team will guide you through configuring workflows and scripts tailored to your needs.
Yes, VOXY® AI Voice Caller supports international calls via SIP trunking. Additional charges may apply depending on the destination.
Setup and Support
Setup typically takes 2 to 6 weeks, depending on the complexity of your automation workflows, integrations or customised features you choose. Our team ensures a thorough and smooth setup process.
You can customise call scripts, workflows, and data integrations. The service allows for advanced configurations to match your business objectives and campaign requirements.
All call data and recordings are securely stored and accessible through the VOXY® dashboard, ensuring you have full visibility and control over your communications.
Key features include:
- Real-Time Access: View and download call recordings and data anytime for record-keeping or compliance.
- Customisable Analytics: Generate detailed reports to track campaign performance, call outcomes, and key metrics such as connection rates or average call durations.
- Insights for Optimisation: Use analytics to refine your call scripts, workflows, and strategies for better results in future campaigns.
Our 4-step process for the setup of your VOXY® AI Voice Caller is designed to be simple and straightforward, as Vocal Telecom and our technology partner AUTOMAiTE handle the technical aspects. Customers can manage and customise various elements of their VOXY® AI Voice Caller online via the VOXY® dashboard.
Personalised and dedicated support is available via the VOXY® dashboard, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Pricing and Plans
Plans start at $55/month. A one-time setup fee applies and may vary depending on specific configurations and requirements, as quoted before the project begins.
The standard setup fee for VOXY® AI Voice Caller is $499, representing a significant saving compared to industry development costs of $3,000 to $10,000 for similar services. Each project is tailored to meet your specific needs, including:
- Configuration with your email, calendar, and other SaaS platforms.
- Knowledge base and prompting setup for personalised interactions.
- Customisation of features to ensure seamless functionality.
Each successful call handled by your VOXY® AI Voice Caller is charged:
- A 25c connection fee, plus
- A timed rate of $1.50 per minute.
Call charges cover the costs of data processing through large language models (LLM), voice synthesis, and telephony infrastructure. This pricing model offers substantial savings compared to the high costs of custom development, which can often exceed several thousand dollars. Additionally, VOXY® AI Voice Caller provides a cost-effective alternative to hiring staff to handle call traffic, avoiding recurring expenses like wages, superannuation, and training, while operating 24/7 without breaks.
No, however additional charges may apply for:
- PSTN/GSM network call forwarding.
- International calls (IDD).
- Calls to special numbers like 1300/1800.
Yes! VOXY® AI Voice Assistant offers a 14-day free trial to let you explore its features. Sign up here.
Privacy and Security
Developed by Vocal Telecom & internet, an Aussie Telco established in 2003, VOXY® AI Voice Caller complies with strict Australian privacy laws and GDPR standards to ensure all data is securely managed.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised users can access call recordings and data through the secure VOXY® dashboard.
Yes, outbound calls to Australian fixed-line and mobile numbers are subject to the Do Not Call Register (DNCR), administered by the Australian Communications and Media Authority (ACMA), and the requirements of the Privacy Act 1988.
Users must ensure compliance by:
- Contacting only authorised numbers, such as those belonging to existing customers or contacts who have provided explicit consent.
- Regularly cross-checking call lists against the DNCR to avoid contacting prohibited numbers.
Failure to comply may result in penalties, so adherence to these regulations is essential when using VOXY® AI Voice Caller for outbound campaigns.
Use Cases and Examples
VOXY® AI Voice Caller is ideal for a variety of outbound business applications, including:
- Sales and Lead Generation: Automating outreach to potential customers, delivering consistent messaging, and scheduling follow-ups.
- Appointment Reminders: Notifying clients of upcoming appointments or rescheduling if needed.
- Customer Follow-Ups: Reaching out to gather feedback, confirm satisfaction, or upsell services.
- Payment Reminders: Alerting customers about upcoming or overdue payments to improve cash flow.
- Promotional Campaigns: Communicating special offers, event invitations, or new product launches.
- Market Research: Conducting surveys to collect valuable insights from your target audience.
Certainly! Imagine a dental clinic that wants to remind patients of their appointments. VOXY® AI Voice Caller contacts patients with a personalised message, confirming the appointment or offering options to reschedule. Patients can respond using voice prompts, and the system updates the clinic’s scheduling system in real time, ensuring no appointment slots are wasted.
Small and medium-sized businesses often struggle to manage time-consuming outbound call tasks. VOXY® AI Voice Caller helps by:
- Automating routine communications like appointment confirmations or payment reminders.
- Freeing up staff to focus on core business activities rather than repetitive tasks.
- Providing a professional and consistent message to customers, improving brand perception.
This ensures businesses can scale their outreach efforts without increasing staffing costs.
Yes! VOXY® AI Voice Caller is a perfect fit for large organisations managing extensive outbound communication needs. It:
- Handles high call volumes efficiently, ensuring consistent customer engagement.
- Integrates with CRM or other data systems to personalise outbound interactions.
- Supports advanced workflows for large-scale campaigns, such as product launches or customer reactivation initiatives.
Absolutely! VOXY® AI Voice Caller is designed to manage multi-step workflows for complex campaigns, such as:
- Following up on sales leads over multiple calls.
- Engaging customers with surveys or polls and dynamically adapting based on their responses.
- Delivering personalised promotions or updates based on customer preferences or purchase history.
For even larger and more complex operations, additional VOXY® services like AI Voice Agent can complement its capabilities.
VOXY® AI Voice Caller enhances customer engagement by:
- Ensuring timely communication through automated outbound calls.
- Personalising interactions based on customer profiles or past interactions.
- Providing a consistent and professional tone, reinforcing brand trust and reliability.
- Capturing valuable feedback that helps businesses refine their products and services.
VOXY® AI Voice Caller offers significant advantages over manual outbound calling, such as:
- Cost Savings: Reduces the need for large call center teams or telemarketing staff.
- Efficiency: Automates repetitive tasks, allowing for higher call volumes with minimal effort.
- Customisation: Tailors call scripts and workflows to suit specific campaign needs.
- 24/7 Operation: Schedules calls based on customer availability, regardless of time zones.
- Scalability: Easily manages increased call volumes during peak campaigns or seasonal promotions.
By automating outbound calls, VOXY® AI Voice Caller helps businesses streamline communication efforts and achieve better results.
