Compliance & Regulatory Directory
Did you know that all telcos are subject to strict provisions as outlined under the Telecommunications Consumer Protection Code (TCP Code) in order to protect consumers who use mobile phones, landline and internet services?
Important Links
Vocal takes matters of industry regulation and compliance seriously. Given the ever changing and technical landscape of the industry; it’s a big task so we have provided links to some of the main bodies, regulators and departments that influence our organisation for the benefit and protection of our customers.
| Organisation Name | Link |
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Do Not Call Register |
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Telecommunications Industry Ombudsman |
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Telecommunications Consumer Protections Code |
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Communications Alliance Ltd |
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Australian Communications and Media Authority |
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Department of Infrastructure, Communications & Arts |
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Australian Competition & Consumer Commission |
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Australian Consumer Law |
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Australian Signals Directorate |
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NBN Co |
TIO Compliance: Protecting Consumer Rights in Telecommunications
Why CommCom Compliance and the TCP Code Matter to Vocal Customers
The New Telecommunications Financial Hardship Industry Standard
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