86% of Early AI Adopters Report Significant Business Growth
VOXY® AI VOICE AGENT - YOUR SHORTCUT TO SMARTER SUCCESS!
VOXY® AI Voice – Automate the Ordinary, Dominate the Extraordinary. Transform your business, wow your customers, and leave your competition in the dust.
Automate Mobile Calls & Tasks with VOXY® AI Voice Agent that Talks Like a Human
Meet your personalised VOXY® AI Voice Agent – fully customisable and always on, delivering non-stop 24x7x365 support for your unique personal and business needs!
The Intelligent Agent That Handles Complex Interactions
The VOXY® AI Voice Agent is the ultimate solution for managing advanced customer interactions, from technical support to debt collection. Handling inbound and outbound calls with expertise, it excels in customer service, sales optimisation, and financial services, offering a flexible, reliable communication solution for businesses.
Key Features
- Inbound and Outbound Call Handling
- Knowledge-Based Interactions
- Set Meetings & Emails
- Custom Scripts and Personalisation
- Custom Automations (optional)
Perfect For
- Customer Support Centres
- Sales-Driven Teams
- Financial Services and Debt Collection
VOXY® AI Voice Assistant isn’t about replacing you—it’s about being there when you can’t be. A smart and intuitive personal assistant that’s always on call, making sure you stay connected without the stress.
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Supercharge Your Business with Toll Quality AI Voice Services from an Aussie Telco & ISP
Established in 2003, Vocal – Telecom & Internet, is rocking the Aussie telco market with the introduction of VOXY® AI Voice that doesn’t just handle calls—it automates and augments your business operations†. Unlike peer-to-peer services, VOXY® is built for professional call handling across Public Switched Telephone Networks (PSTN) and GSM (mobile) networks, with advanced, automated voice functions for your business.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 21 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Could you imagine never missing another customer call, no matter how busy things get or even if the business is closed
With VOXY® AI Voice, every call is answered and essential customer details are automatically captured. This means fewer missed leads, more sales opportunities, and greater revenue – turning your business into a customer service powerhouse.
Rich Features Powered by LLM, GPTs, and NLP Technology, Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural
Speech
Call
Handling
Call
Transfer
Send
Set
Meeting
ChatGPT
Powered
BYO
Data
AI Agent
Dashboard
Custom
Branding
Call
Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
Customised
Voices
Customised
Automation
Memory
recall
Omni
Channels
Multi
Language
Affordable Effortless Call Handling for Personal and Business Needs with VOXY® AI Voice Agent
Customise your VOXY® AI Voice Agent to seamlessly handle both inbound and outbound calls for your business. Whether integrated with existing PBX systems, paired with mobile services, or deployed as a virtual solution—including 1300/1800 numbers—VOXY® is your go-to for intelligent, automated call management
AI Voice
Agent
Use for customer support, sales, complex queries & call backs
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Automated support desk
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Automated sales & leads
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CRM/email integration†
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25c flag + $1.50 p/min
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$799 AI-Voice call credits*
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term: Monthly access fees are paid in advance. Each service requires a 12-month minimum term, with Early Termination Fees (ETF) applicable.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
• AI Voice Receptionist & AI Voice Caller: $1,159 over 12 months, including setup.
• AI Voice Agent: $1,867 over 12 months, including setup.
• AI Voice Assistant (personal): $607 over 12 months, including setup.
Call Charges:
• Receptionist, Caller & Agent: 25c flag fall + $1.50/min. Avg. 2-min call cost: $3.25.
• Assistant (personal): 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-6 weeks.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN™ Internet, Vocal Mobile SIM, or Vocal BizPhone™ over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The AI-Voice Call Credits Bonus is available exclusively to customers who subscribe to eligible VOXY® AI Voice plans and pay the corresponding setup fee in full.
2. Bonus Allocation
The AI-Voice Call Credits Bonus matches the setup fee for each eligible plan and is distributed as a monthly allowance over 12 months. The breakdown of the bonus and monthly allowances is as follows:
VOXY® AI Voice Assistant (Personal):
Setup Fee: $199
Monthly Allowance: $199 ÷ 12 = $16.58 per month
VOXY® AI Voice Receptionist:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Caller:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Agent:
Setup Fee: $799
Monthly Allowance: $799 ÷ 12 = $66.58 per month
3. Usage of Credits
The monthly allowance is applied solely to AI Voice usage costs associated with the subscribed VOXY® AI Voice plan.
Unused credits do not roll over to subsequent months and will expire at the end of each billing cycle.
4. Non-Transferable and Non-Refundable
The AI-Voice Call Credits Bonus is non-transferable and cannot be redeemed for cash or applied to other Vocal services.
5. Validity of Offer
This bonus is available only for new customers subscribing to eligible VOXY® AI Voice plans. Customers must maintain an active subscription throughout the 12-month period to continue receiving the monthly allowances.
6. Cancellation Policy
If the VOXY® AI Voice plan is cancelled before the end of the 12-month period, any unused credits will be forfeited.
7. Modification Rights
Vocal reserves the right to modify or terminate this offer at any time. Customers already enrolled in the offer will retain the terms applicable at the time of subscription.
8. Standard Terms and Conditions
The AI-Voice Call Credits Bonus is governed by the standard VOXY® AI Voice terms and conditions, including those related to usage and billing.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® AI Voice
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Local Calls
$1.50 per minute^
National Calls
$1.50 per minute^
Mobile Calls
$1.50 per minute^
13/1300 Calls
$1.50 per minute^^
International Calls†
Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee.
Included, flat rate calls and VOXY® AI Voice calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
Australia's Best Value Telephone and Internet Company Now Offering AI Voice services
As part of our exclusive pre-launch, select businesses across various industries have experienced first-hand the power of VOXY® AI Voice services. The results? Remarkable improvements in customer engagement, efficiency, and overall business operations. See what our early adopters are saying about the future of business communication
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
FAQ's VOXY® AI Voice Agent
Discover how VOXY® AI Voice Agent transforms your business communication with duplex call handling, advanced automation, and seamless integration. From managing inbound inquiries to executing outbound campaigns, explore the key features and benefits of this premium solution for synchronised call management.
General Overview and Purpose
VOXY® AI Voice Agent is a comprehensive virtual agent designed to handle both inbound and outbound calls simultaneously. It combines advanced natural language processing (NLP) with automation to deliver seamless communication for businesses. Whether managing customer inquiries or executing outbound campaigns, VOXY® AI Voice Agent is the ultimate choice for businesses seeking duplex call management.
VOXY® AI Voice Agent leverages advanced NLP and automation to interact with callers naturally while managing tasks efficiently. Calls are handled via SIP trunks, eliminating the need for traditional telephony systems.
Key features include:
- Inbound Call Handling: Answering queries, capturing details, and routing calls as needed.
- Outbound Campaigns: Conducting lead outreach, follow-ups, or reminders with personalised scripts.
- Database Integration: Optionally connects with CRMs or internal databases to sync customer information.
- Customised Workflows: Supports tailored workflows for complex call scenarios.
VOXY® AI Voice Agent offers several benefits, including:
- Comprehensive Call Management: Handles inbound and outbound calls in one solution.
- Advanced Automation: Simplifies complex workflows and reduces manual effort.
- Scalability: Adapts to meet the demands of growing businesses or high call volumes.
- Professional Customer Experience: Ensures consistent and natural communication with customers.
VOXY® AI Voice Agent is ideal for businesses that require a versatile solution to manage inbound and outbound communications, such as:
- Customer service teams seeking enhanced call handling.
- Sales teams executing lead generation and follow-up campaigns.
- Businesses with complex workflows needing automation for seamless communication.
Functionality and Features
VOXY® AI Voice Agent handles a variety of tasks, including:
- Managing inbound queries, routing calls, and capturing customer details.
- Automating outbound campaigns, including lead generation, appointment reminders, and follow-ups.
- Handling multi-step workflows for complex communication scenarios.
- Providing real-time updates and notifications for completed interactions.
Yes! VOXY® AI Voice Agent supports advanced automation, such as:
- Personalised Interactions: Adapts scripts based on customer profiles and call history.
- Workflow Integration: Synchronises with CRMs, scheduling tools, or internal databases for dynamic communication.
- Duplex Operations: Handles both inbound and outbound calls within a unified workflow.
- Real-Time Adaptation: Adjusts communication strategies based on customer responses.
Absolutely! VOXY® AI Voice Agent is built for scalability, ensuring efficient call handling even during peak periods. It’s ideal for businesses managing both high-volume inbound inquiries and extensive outbound campaigns.
The plan includes:
- Seamless handling of inbound and outbound calls.
- Customisable call scripts and workflows.
- Integration options for CRM, scheduling tools, or internal databases.
- Comprehensive analytics and reporting through the VOXY® dashboard.
- 24/7 operation to ensure uninterrupted communication.
Technical Requirements
VOXY® AI Voice Agent operates entirely via SIP trunks, eliminating the need for additional hardware or software. Integration with CRMs or other databases is optional but can enhance the service’s functionality. For best results, clients are encouraged to utilise the service with either an existing PBX system or compatible telephony solution such as BizPhone Cloud PBX from Vocal Telecom & Internet.
No, VOXY® AI Voice Agent uses SIP trunk technology to handle calls. This setup allows it to operate independently of an internet connection for voice communication, ensuring reliability.
To begin, you’ll need a VOXY® account, a clear understanding of your communication workflows, and any relevant contact databases or CRM integrations. Our team will assist in configuring these during the setup process.
Yes, VOXY® AI Voice Agent supports international calls via SIP trunks. Additional charges may apply based on the destination and volume of calls.
Yes, VOXY® AI Voice Agent can manage calls for inbound 1300 and 1800 numbers, routing them to your preferred mobile or landline which can also be purchased and configured from Vocal Telecom & Internet starting from just $13 per month plus call charges.
Setup and Support
The setup process typically takes 2 to 6 weeks, depending on the complexity of your workflows, integrations, and customisation requirements. Our team ensures a smooth and efficient onboarding experience.
VOXY® AI Voice Agent offers extensive customisation, including:
- Tailored scripts for inbound and outbound interactions.
- Workflow configurations for routing and automation.
- Integration with CRMs or internal databases for dynamic call handling.
These options ensure the service meets your unique business needs.
All call data and recordings are securely accessible through the VOXY® dashboard. Key features include:
- Real-Time Access: View, download, and manage call recordings.
- Detailed Analytics: Generate reports to track campaign performance, customer inquiries, and call outcomes.
- Insightful Metrics: Use data to refine workflows and improve communication strategies.
No, our 4-step process for the setup of your VOXY® AI Voice Agent is designed to be simple and straightforward, as Vocal Telecom & Internet and our technology partner AUTOMAiTE handle the technical aspects. Customers can manage and customise various elements of their VOXY® AI Voice Agent online via the VOXY® dashboard.
Dedicated support is available via the VOXY® dashboard. For advanced troubleshooting or customisation, AUTOMAiTE-approved agents provide additional assistance to address your needs promptly.
Pricing and Plans
Plans start at $89/month. A one-time setup fee applies and may vary depending on specific configurations and requirements, as quoted before the project begins.
The standard setup fee for VOXY® AI Voice Agent is $799, representing a significant saving compared to industry development costs of $7,000 to $15,000 for similar services. Each project is tailored to meet your specific needs, including:
- Configuration with your email, calendar, and other SaaS platforms.
- Knowledge base and prompting setup for personalised interactions.
- Customisation of features to ensure seamless functionality and integration.
- Advanced automation setups
Each call handled by VOXY® AI Voice Agent is charged:
- A 25c connection fee, plus
- A timed rate of $1.50 per minute.
Call charges cover the costs of data processing through large language models (LLM), voice synthesis, and telephony infrastructure. This pricing model offers substantial savings compared to the high costs of custom development, which can often exceed several thousand dollars. Additionally, VOXY® AI Voice Agent provides a cost-effective alternative to hiring staff to handle call traffic, avoiding recurring expenses like wages, superannuation, and training, while operating 24/7 without breaks.
Yes, additional charges may apply for:
- PSTN/GSM network call forwarding.
- International calls (IDD).
- Calls to premium or special numbers like 1300/1800.
Yes! VOXY® AI Voice Assistant offers a 14-day free trial to let you explore its features. Sign up here.
Privacy and Security
Developed by Vocal Telecom & internet, an Aussie Telco established in 2003, VOXY® AI Voice Agent complies with strict Australian privacy laws and GDPR standards to ensure all data is securely managed.
Yes, VOXY® AI Voice Agent fully complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs). Customer data is handled securely and transparently, respecting all legal requirements.
Only authorised users can access call recordings and data through the secure VOXY® dashboard.
Yes, outbound calls to Australian fixed-line and mobile numbers are subject to the Do Not Call Register (DNCR), administered by the Australian Communications and Media Authority (ACMA), and the requirements of the Privacy Act 1988.
Users must ensure compliance by:
- Contacting only authorised numbers, such as those belonging to existing customers or contacts who have provided explicit consent.
- Regularly cross-checking call lists against the DNCR to avoid contacting prohibited numbers.
Failure to comply may result in penalties, so adherence to these regulations is essential when using VOXY® AI Voice Caller for outbound campaigns.
Use Cases and Examples
VOXY® AI Voice Agent is ideal for:
- Customer Support: Managing inbound inquiries and directing customers to appropriate teams.
- Sales and Lead Outreach: Executing outbound campaigns to generate leads or follow up with prospects.
- Survey and Feedback Collection: Gathering insights from customers for improvement.
- Appointment Management: Scheduling, confirming, or rescheduling appointments.
- High-Volume Call Handling: Managing both inbound and outbound calls seamlessly.
Imagine a service company managing customer support and follow-ups. VOXY® AI Voice Agent handles inbound calls to assist with inquiries and schedules follow-up outbound calls to confirm resolutions. This ensures a smooth and professional customer experience.
VOXY® AI Voice Agent assists by:
- Simplifying call workflows for busy customer service teams.
- Streamlining outbound campaigns, ensuring efficient communication.
- Scaling operations to manage high call volumes without additional staffing.
Yes! VOXY® AI Voice Agent can be customised to manage multi-step workflows, integrating with CRMs, databases, or scheduling tools for seamless operations.
Absolutely! VOXY® AI Voice Agent is designed to handle duplex communication, ensuring seamless operations for businesses requiring both inbound and outbound call handling.
VOXY® AI Voice Agent enhances customer experience by:
- Providing professional, real-time communication.
- Reducing wait times through efficient call handling.
- Capturing and delivering customer insights for improved service.
VOXY® AI Voice Agent offers:
- Comprehensive Call Management: Handles both inbound and outbound calls.
- Cost Savings: Reduces staffing needs for call handling.
- 24/7 Availability: Operates around the clock without downtime.
- Advanced Automation: Customisable workflows for complex call scenarios.
