86% of Early AI Adopters Report Significant Business Growth
START YOUR 14-DAY FREE TRIAL OF VOXY® AI VOICE ASSISTANT
VOXY® AI Voice is your AI-powered secret weapon for boosting productivity, automating tasks, and customer interactions. SMASH the competition and watch your business THRIVE like never before.
Automate Mobile Calls & Tasks with VOXY® AI Voice Assistant that Talks Like a Human
Meet your personalised VOXY® AI Voice Assistant – fully customisable and always on, delivering non-stop 24x7x365 support for your unique personal and business needs!
Your Customised AI Personal Assistant For Smarter Call Handling
Meet VOXY® AI Voice Assistant—the modern answer to personal call management that feels almost human. Designed for busy individuals who need a little extra support, this AI service takes over when you can’t answer, making sure you never miss a beat.
Key Features
- Smarter Voicemail Replacement
- Natural Call Interactions
- Instant SMS Notifications
- Personalised Responses
Perfect For
- Busy Professionals
- On-the-Go Individuals
- Enhanced Voicemail Experience
VOXY® AI Voice Assistant isn’t about replacing you—it’s about being there when you can’t be. A smart and intuitive personal assistant that’s always on call, making sure you stay connected without the stress.
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Supercharge Your Business with Toll Quality AI Voice Services from an Aussie Telco & ISP
Established in 2003, Vocal – Telecom & Internet, is rocking the Aussie telco market with the introduction of VOXY® AI Voice that doesn’t just handle calls—it automates and augments your business operations†. Unlike peer-to-peer services, VOXY® is built for professional call handling across Public Switched Telephone Networks (PSTN) and GSM (mobile) networks, with advanced, automated voice functions for your business.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 21 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Could you imagine never missing another customer call, no matter how busy things get or even if the business is closed
With VOXY® AI Voice, every call is answered and essential customer details are automatically captured. This means fewer missed leads, more sales opportunities, and greater revenue – turning your business into a customer service powerhouse.
Rich Features Powered by LLM, GPTs, and NLP Technology, Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural
Speech
Call
Handling
Call
Transfer
Send
Set
Meeting
ChatGPT
Powered
BYO
Data
AI Agent
Dashboard
Custom
Branding
Call
Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
Customised
Voices
Customised
Automation
Memory
recall
Omni
Channels
Multi
Language
Affordable Effortless Call Handling for Personal and Business Needs with VOXY® AI Voice Assistant
Customise your VOXY® AI Voice Assistant for automated handling of incoming mobile calls or Cloud PBX systems. Whether you need a standalone virtual setup or 1300/1800 services, VOXY® has you covered.
AI Voice
Assistant
Call answering with messaging, basic tasks & scheduling
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Personalised call handling
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PA tasks & scheduling
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Instant SMS notifications
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25c flag + 89c p/min
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$199 AI-Voice call credits*
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term: Monthly access fees are paid in advance. Each service requires a 12-month minimum term, with Early Termination Fees (ETF) applicable.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
• AI Voice Receptionist & AI Voice Caller: $1,159 over 12 months, including setup.
• AI Voice Agent: $1,867 over 12 months, including setup.
• AI Voice Assistant (personal): $607 over 12 months, including setup.
Call Charges:
• Receptionist, Caller & Agent: 25c flag fall + $1.50/min. Avg. 2-min call cost: $3.25.
• Assistant (personal): 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-6 weeks.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN™ Internet, Vocal Mobile SIM, or Vocal BizPhone™ over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The AI-Voice Call Credits Bonus is available exclusively to customers who subscribe to eligible VOXY® AI Voice plans and pay the corresponding setup fee in full.
2. Bonus Allocation
The AI-Voice Call Credits Bonus matches the setup fee for each eligible plan and is distributed as a monthly allowance over 12 months. The breakdown of the bonus and monthly allowances is as follows:
VOXY® AI Voice Assistant (Personal):
Setup Fee: $199
Monthly Allowance: $199 ÷ 12 = $16.58 per month
VOXY® AI Voice Receptionist:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Caller:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Agent:
Setup Fee: $799
Monthly Allowance: $799 ÷ 12 = $66.58 per month
3. Usage of Credits
The monthly allowance is applied solely to AI Voice usage costs associated with the subscribed VOXY® AI Voice plan.
Unused credits do not roll over to subsequent months and will expire at the end of each billing cycle.
4. Non-Transferable and Non-Refundable
The AI-Voice Call Credits Bonus is non-transferable and cannot be redeemed for cash or applied to other Vocal services.
5. Validity of Offer
This bonus is available only for new customers subscribing to eligible VOXY® AI Voice plans. Customers must maintain an active subscription throughout the 12-month period to continue receiving the monthly allowances.
6. Cancellation Policy
If the VOXY® AI Voice plan is cancelled before the end of the 12-month period, any unused credits will be forfeited.
7. Modification Rights
Vocal reserves the right to modify or terminate this offer at any time. Customers already enrolled in the offer will retain the terms applicable at the time of subscription.
8. Standard Terms and Conditions
The AI-Voice Call Credits Bonus is governed by the standard VOXY® AI Voice terms and conditions, including those related to usage and billing.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® AI Voice
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Local Calls
$1.50 per minute^
National Calls
$1.50 per minute^
Mobile Calls
$1.50 per minute^
13/1300 Calls
$1.50 per minute^^
International Calls†
Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee.
Included, flat rate calls and VOXY® AI Voice calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
Australia's Best Value Telephone and Internet Company Now Offering AI Voice services
As part of our exclusive pre-launch, select businesses across various industries have experienced first-hand the power of VOXY® AI Voice services. The results? Remarkable improvements in customer engagement, efficiency, and overall business operations. See what our early adopters are saying about the future of business communication
FAQ's VOXY® AI Voice Assistant
Discover how VOXY® AI Voice Assistant streamlines inbound call management with advanced features, seamless setup, and practical applications. From enhancing customer experiences to supporting professionals and small businesses, explore key use cases and benefits that make it an essential tool for modern communication
General Overview and Purpose
VOXY® AI Voice Assistant
is a virtual personal assistant that manages inbound calls for professionals and businesses. It communicates with callers, captures important details, and notifies you instantly via SMS or email, ensuring a polished and professional response when you’re unavailable.
The service uses advanced natural language processing (NLP) powered by leading large language models, such as OpenAI and Google’s Gemini. Assigned a SIP trunk for telephony, it enables seamless call handling without requiring an internet connection. Callers interact naturally with the assistant, and you receive concise summaries via SMS or email.
VOXY® AI Voice Assistant offers numerous benefits, including:
- Professional Call Management: Ensures all inbound calls are answered promptly and professionally, even when you’re unavailable.
- Enhanced Efficiency: Automates routine call handling tasks, freeing up time to focus on your priorities.
- Customisation: Tailor greetings and responses to align with your personal or business needs.
- Real-Time Notifications: Receive instant SMS updates summarising caller details for quick follow-ups.
- Cost-Effectiveness: Eliminates the need for a full-time receptionist while operating 24/7 without breaks or holidays.
- Scalability: Adapts easily as your call volumes grow, making it suitable for both small and expanding businesses.
- Data Access: View call recordings and data through the VOXY® dashboard for insights and record-keeping.
VOXY® AI Voice Assistant is ideal for professionals, tradespeople, and small business owners seeking efficient call management. For advanced call features, VOXY® offers complementary services tailored for both inbound and outbound communication needs.
Functionality and Features
VOXY® AI Voice Assistant handles several essential tasks to enhance call management, including:
- Answering incoming calls with a professional, natural-sounding voice.
- Capturing caller details, such as names, contact information, and the purpose of the call.
- Sending instant SMS and email summaries to keep you informed.
- Customising greetings and responses to reflect your business’s brand and tone.
- Providing 24/7 availability to ensure no call goes unanswered.
VOXY® AI Voice Assistant automates routine and time-consuming tasks, such as:
- Answering inbound calls and gathering caller information.
- Scheduling appointments based on predefined rules or caller preferences.
- Providing more advanced functionality than traditional voicemail, including interactive call handling.
- Managing access to call recordings and insights via the VOXY® dashboard.
VOXY® AI Voice Assistant is designed specifically for managing inbound calls with professionalism. For outbound tasks such as lead generation, follow-ups, or appointment setting, VOXY® provides other services like AI Voice Caller and AI Voice Agent.
The plan includes:
- Call answering with natural language interaction.
- Real-time SMS and email updates.
- Customisable greetings and responses.
- Secure access to call data and recordings via the VOXY® dashboard.
- Compatibility with 1300/1800 numbers and existing telephony systems.
- 24/7 service for uninterrupted availability.
Technical Requirements
VOXY® AI Voice Assistant does not require any software or hardware to operate. However, clients are expected to have an active mobile or landline service, which calls can be directed to for automated answering when they’re busy or unreachable.
No, VOXY® AI Voice Assistant uses SIP trunk technology to handle calls, so it does not depend on an internet connection.
To start, you need an active mobile or landline number. The service integrates seamlessly with mobile and traditional PSTN or ISDN telephony systems, cloud PBX and VoIP services, and virtual inbound setups.
Yes, VOXY® AI Voice Assistant can manage calls for inbound 1300 and 1800 numbers, routing them to your preferred mobile or landline which can also be purchased and configured from Vocal Telecom & Internet starting from just $13 per month plus call charges.
Setup and Support
The setup process typically takes 1 to 2 weeks, depending on the complexity of any advanced or customised features you choose. Our team ensures a thorough and smooth setup process.
Customers can personalise greetings and call responses. The VOXY® dashboard also allows additional customisation, giving you control over key aspects of your service.
All call data and recordings are securely accessible through the VOXY® dashboard, ensuring you have full visibility and control over your communications.
Our 4-step process for the setup of your VOXY® AI Voice Assistant is designed to be simple and straightforward, as Vocal Telecom and our technology partner AUTOMAiTE handle the technical aspects. Customers can manage and customise various elements of their VOXY® AI Voice Assistant online via the VOXY® dashboard.
Personalised and dedicated support is available via the VOXY® dashboard, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Pricing and Plans
Plans start at $34/month. A one-time setup fee applies and may vary depending on specific configurations and requirements, as quoted before the project begins.
The standard setup fee for VOXY® AI Voice Assistant is $199, representing a significant saving compared to industry development costs of $1,000 to $4,000 for similar services. Each project is tailored to meet your specific needs, including:
- Configuration with your email, calendar, and other SaaS platforms.
- Knowledge base and prompting setup for personalised interactions.
- Customisation of features to ensure seamless functionality.
Each successful call handled by your VOXY® AI Voice Assistant is charged:
- A 25c connection fee, plus
- A timed rate of $1.50 per minute.
Call charges cover the costs of data processing through large language models (LLM), voice synthesis, and telephony infrastructure. This pricing model offers substantial savings compared to the high costs of custom development, which can often exceed several thousand dollars. Additionally, VOXY® AI Voice Assistant provides a cost-effective alternative to hiring staff to handle call traffic, avoiding recurring expenses like wages, superannuation, and training, while operating 24/7 without breaks.
No, however additional charges may apply for:
- PSTN/GSM network call forwarding.
- International calls (IDD).
- Calls to special numbers like 1300/1800.
Yes! VOXY® AI Voice Assistant offers a 14-day free trial to let you explore its features. Sign up here.
Privacy and Security
Developed by Vocal Telecom & internet, an Aussie Telco established in 2003, VOXY® AI Voice Assistant complies with strict Australian privacy laws and GDPR standards to ensure all data is securely managed.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised users can access call recordings and data through the secure VOXY® dashboard.
Use Cases and Examples
VOXY® AI Voice Assistant is ideal for a variety of business and professional applications, including:
- Professionals: Capturing key details from clients when unavailable, such as tradespeople or consultants.
- Small Businesses: Ensuring every customer inquiry is answered promptly, even during peak periods.
- 1300/1800 Numbers: Providing a professional and polished presence for businesses leveraging national contact numbers.
- Customer Service Overflow: Acting as a backup during high-call-volume periods to ensure no call is missed.
Certainly! Imagine you’re a tradesperson working onsite and unable to answer your phone. The VOXY® AI Voice Assistant steps in and greets the customer with a professional, customised message. It collects essential details, such as the customer’s name, contact number, and the nature of their inquiry. You then receive an instant SMS summary, enabling you to follow up as soon as possible.
Small businesses often face challenges with missed calls, especially during busy periods or after hours. VOXY® AI Voice Assistant ensures:
- Every call is answered with professionalism, creating a positive impression.
- Caller information, such as their name, contact details, and query, is captured accurately.
- Instant notifications via SMS help business owners respond quickly and maintain excellent customer service.
By handling routine calls efficiently, the service allows small businesses to focus on core operations while improving customer satisfaction.
Yes! VOXY® AI Voice Assistant is a perfect fit for busy professionals who need a reliable, hands-free solution to manage their calls. It serves as a virtual personal assistant, ensuring:
- Important calls are always answered professionally.
- Messages are summarised and delivered instantly via SMS, so you can prioritise follow-ups.
- You maintain a polished presence, even when you’re unable to answer your phone.
While VOXY® AI Voice Assistant is designed primarily for moderate inbound call volumes, it scales effectively to support growing businesses. For larger operations or more complex call handling requirements, VOXY® offers advanced solutions like the AI Voice Agent, which can handle higher volumes and additional tasks.
VOXY® AI Voice Assistant enhances customer experience by:
- Ensuring every caller is greeted and assisted with professionalism, even during off-hours.
- Capturing important details and forwarding them instantly to you via SMS, enabling timely follow-ups.
- Reducing wait times and improving communication reliability, helping businesses build stronger relationships with their customers.
VOXY® AI Voice Assistant offers several advantages over traditional receptionists, including:
- Cost-Effectiveness: No wages, superannuation, or training expenses.
- Availability: Operates 24/7 without breaks, holidays, or absences.
- Efficiency: Captures and processes information instantly, ensuring seamless call management.
- Scalability: Easily adjusts to handle varying call volumes as your business grows.
By providing consistent and reliable service at a fraction of the cost, VOXY® AI Voice Assistant helps businesses streamline operations and improve efficiency.
Get More from your VOXY® AI Voice Service
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