86% of Early AI Adopters Report Significant Business Growth
VOXY® AI VOICE RECEPTIONIST FOR SMARTER INBOUND CALL HANDLING
VOXY® AI Voice – Automate the Ordinary, Dominate the Extraordinary. Transform your business, wow your customers, and leave your competition in the dust.
Automate Mobile Calls & Tasks with VOXY® AI Voice Receptionist that Talks Like a Human
Meet your personalised VOXY® AI Voice Receptionist – fully customisable and always on, delivering non-stop 24x7x365 support for your unique personal and business needs!
Your Business’s Virtual Front Desk – No Breaks, 24x7x365
The VOXY® AI Voice Receptionist automates and manages your organisation’s front-desk operations, handling calls, scheduling appointments, and directing inquiries for efficient business communications. Optional features include CRM integration, multi-language support, custom automations, and more to suit your business needs
Key Features
- Inbound Call Handling
- Appointment Scheduling
- Auto-Attendant Functions
- Greeting and Check-Ins
- Custom Automations (optional)
Perfect For
- Front Desk Operations
- Call Management
- Appointment Coordination
VOXY® AI Voice Assistant isn’t about replacing you—it’s about being there when you can’t be. A smart and intuitive personal assistant that’s always on call, making sure you stay connected without the stress.
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Supercharge Your Business with Toll Quality AI Voice Services from an Aussie Telco & ISP
Established in 2003, Vocal – Telecom & Internet, is rocking the Aussie telco market with the introduction of VOXY® AI Voice that doesn’t just handle calls—it automates and augments your business operations†. Unlike peer-to-peer services, VOXY® is built for professional call handling across Public Switched Telephone Networks (PSTN) and GSM (mobile) networks, with advanced, automated voice functions for your business.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 21 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Could you imagine never missing another customer call, no matter how busy things get or even if the business is closed
With VOXY® AI Voice, every call is answered and essential customer details are automatically captured. This means fewer missed leads, more sales opportunities, and greater revenue – turning your business into a customer service powerhouse.
Rich Features Powered by LLM, GPTs, and NLP Technology, Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural
Speech
Call
Handling
Call
Transfer
Send
Set
Meeting
ChatGPT
Powered
BYO
Data
AI Agent
Dashboard
Custom
Branding
Call
Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
Customised
Voices
Customised
Automation
Memory
recall
Omni
Channels
Multi
Language
Affordable Effortless Call Handling for Personal and Business Needs with VOXY® AI Voice Receptionist
Customise your VOXY® AI Voice Receptionist to professionally handle and route inbound calls for your business. Whether you need seamless integration with existing PBX systems or a standalone virtual receptionist solution—including features like appointment scheduling and CRM integration—VOXY® ensures reliable, automated call management around the clock
AI Voice
Receptionist
Inbound call handling, routing, inquiries & scheduling tasks
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Front desk greet & chat
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Call routing & scheduling
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CRM/email integration†
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25c flag + $1.50 p/min
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$499 AI-Voice call credits*
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term: Monthly access fees are paid in advance. Each service requires a 12-month minimum term, with Early Termination Fees (ETF) applicable.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
• AI Voice Receptionist & AI Voice Caller: $1,159 over 12 months, including setup.
• AI Voice Agent: $1,867 over 12 months, including setup.
• AI Voice Assistant (personal): $607 over 12 months, including setup.
Call Charges:
• Receptionist, Caller & Agent: 25c flag fall + $1.50/min. Avg. 2-min call cost: $3.25.
• Assistant (personal): 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-6 weeks.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN™ Internet, Vocal Mobile SIM, or Vocal BizPhone™ over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The AI-Voice Call Credits Bonus is available exclusively to customers who subscribe to eligible VOXY® AI Voice plans and pay the corresponding setup fee in full.
2. Bonus Allocation
The AI-Voice Call Credits Bonus matches the setup fee for each eligible plan and is distributed as a monthly allowance over 12 months. The breakdown of the bonus and monthly allowances is as follows:
VOXY® AI Voice Assistant (Personal):
Setup Fee: $199
Monthly Allowance: $199 ÷ 12 = $16.58 per month
VOXY® AI Voice Receptionist:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Caller:
Setup Fee: $499
Monthly Allowance: $499 ÷ 12 = $41.58 per month
VOXY® AI Voice Agent:
Setup Fee: $799
Monthly Allowance: $799 ÷ 12 = $66.58 per month
3. Usage of Credits
The monthly allowance is applied solely to AI Voice usage costs associated with the subscribed VOXY® AI Voice plan.
Unused credits do not roll over to subsequent months and will expire at the end of each billing cycle.
4. Non-Transferable and Non-Refundable
The AI-Voice Call Credits Bonus is non-transferable and cannot be redeemed for cash or applied to other Vocal services.
5. Validity of Offer
This bonus is available only for new customers subscribing to eligible VOXY® AI Voice plans. Customers must maintain an active subscription throughout the 12-month period to continue receiving the monthly allowances.
6. Cancellation Policy
If the VOXY® AI Voice plan is cancelled before the end of the 12-month period, any unused credits will be forfeited.
7. Modification Rights
Vocal reserves the right to modify or terminate this offer at any time. Customers already enrolled in the offer will retain the terms applicable at the time of subscription.
8. Standard Terms and Conditions
The AI-Voice Call Credits Bonus is governed by the standard VOXY® AI Voice terms and conditions, including those related to usage and billing.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® AI Voice
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Local Calls
$1.50 per minute^
National Calls
$1.50 per minute^
Mobile Calls
$1.50 per minute^
13/1300 Calls
$1.50 per minute^^
International Calls†
Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee.
Included, flat rate calls and VOXY® AI Voice calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
Australia's Best Value Telephone and Internet Company Now Offering AI Voice services
As part of our exclusive pre-launch, select businesses across various industries have experienced first-hand the power of VOXY® AI Voice services. The results? Remarkable improvements in customer engagement, efficiency, and overall business operations. See what our early adopters are saying about the future of business communication
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
FAQ's VOXY® AI Voice Receptionist
Discover how VOXY® AI Voice Receptionist streamlines your business’s front-desk operations with advanced call management, automated scheduling, and 24/7 professional availability. From enhancing customer experiences to optimising office efficiency, explore the key features and benefits of this essential business tool.
General Overview and Purpose
VOXY® AI Voice Receptionist is an advanced call management solution designed for businesses. It replaces traditional auto-attendants by answering inbound calls, transferring them to assigned hunt groups, and managing call flows seamlessly. The service integrates with business telephony and cloud PBX systems for efficient and professional communication.
The service uses advanced natural language processing (NLP) powered by leading large language models, such as OpenAI and Google’s Gemini. Assigned a SIP trunk for telephony, it enables seamless call handling without requiring an internet connection. Callers interact naturally with the assistant, and you receive concise summaries via SMS or email. VOXY® AI Voice Receptionist can transfer calls to specific departments or hunt groups and automate routine interactions like FAQs, enabling smooth call management.
VOXY® AI Voice Receptionist offers several benefits, including:
- Professional Call Routing: Transfers calls seamlessly to assigned departments or hunt groups.
- Advanced Automation: Replaces traditional auto-attendants with intelligent call handling.
- Customisation: Tailored call flows to match your business’s needs.
- Enhanced Efficiency: Automates repetitive call management tasks, freeing up staff time.
- Scalability: Easily adapts to support growing business needs.
VOXY® AI Voice Receptionist is ideal for businesses requiring advanced inbound call management. It works best when integrated with telephony or cloud PBX systems to support call transfers, replace auto-attendants, and streamline communications.
Functionality and Features
VOXY® AI Voice Receptionist handles key tasks, including:
- Answering and greeting incoming calls professionally.
- Transferring calls to assigned hunt groups or specific extensions.
- Automating routine inquiries, such as providing business hours or FAQs.
- Managing advanced call routing for seamless communication flow.
VOXY® AI Voice Receptionist automates:
- Answering and routing calls based on customisable rules.
- Providing automated responses for common customer queries.
- Replacing traditional auto-attendants with intelligent call flow management.
- Reducing manual intervention by integrating with business PBX systems.
VOXY® AI Voice Receptionist is designed specifically for inbound call management. For outbound calls, VOXY® offers complementary services like AI Voice Caller or AI Voice Agent, which handle tasks like lead generation and follow-ups.
The plan includes:
- Intelligent call answering and greeting.
- Customisable call flows with hunt group routing.
- Seamless integration with PBX and telephony systems.
- Advanced automation for routine call handling.
- 24/7 availability to ensure uninterrupted service.
Technical Requirements
VOXY® AI Voice Receptionist does not require any software or hardware to operate, however for best results, clients are encouraged to utilise the service with either an existing PBX system or compatible telephony solution such as BizPhone Cloud PBX from Vocal Telecom & Internet.
No, VOXY® AI Voice Receptionist uses SIP trunk technology to handle calls, so it does not depend on an internet connection.
To get started, you’ll need an active telephony system, such as a cloud PBX or SIP-enabled phone system, and a clear understanding of your call routing requirements.
Yes, VOXY® AI Voice Receptionist can manage calls for inbound 1300 and 1800 numbers, routing them to your preferred mobile or landline which can also be purchased and configured from Vocal Telecom & Internet starting from just $13 per month plus call charges.
Setup and Support
The setup process typically takes 2 to 6 weeks, depending on the complexity of any advanced or customised features you choose. Our team ensures a thorough and smooth setup process.
You can customise greetings, call flows, and routing rules. The service allows for advanced configurations to meet specific business requirements, ensuring a personalised call experience.
All call data and recordings are securely accessible through the VOXY® dashboard, ensuring you have full visibility and control over your communications.
Our 4-step process for the setup of your VOXY® AI Voice Receptionist is designed to be simple and straightforward, as Vocal Telecom and our technology partner AUTOMAiTE handle the technical aspects. Customers can manage and customise various elements of their VOXY® AI Voice Receptionist online via the VOXY® dashboard.
Personalised and dedicated support is available via the VOXY® dashboard, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Pricing and Plans
Plans start at $55/month. A one-time setup fee applies and may vary depending on specific configurations and requirements, as quoted before the project begins.
The standard setup fee for VOXY® AI Voice Receptionist is $499, representing a significant saving compared to industry development costs of $3,000 to $10,000 for similar services. Each project is tailored to meet your specific needs, including:
- Configuration with your email, calendar, and other SaaS platforms.
- Knowledge base and prompting setup for personalised interactions.
- Customisation of features to ensure seamless functionality.
Each successful call handled by your VOXY® AI Voice Receptionist is charged:
- A 25c connection fee, plus
- A timed rate of $1.50 per minute.
Call charges cover the costs of data processing through large language models (LLM), voice synthesis, and telephony infrastructure. This pricing model offers substantial savings compared to the high costs of custom development, which can often exceed several thousand dollars. Additionally, VOXY® AI Voice Receptionist provides a cost-effective alternative to hiring staff to handle call traffic, avoiding recurring expenses like wages, superannuation, and training, while operating 24/7 without breaks.
No, however additional charges may apply for:
- PSTN/GSM network call forwarding.
- International calls (IDD).
- Calls to special numbers like 1300/1800.
Yes! VOXY® AI Voice Assistant offers a 14-day free trial to let you explore its features. Sign up here.
Privacy and Security
Developed by Vocal Telecom & internet, an Aussie Telco established in 2003, VOXY® AI Voice Receptionist complies with strict Australian privacy laws and GDPR standards to ensure all data is securely managed.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised users can access call recordings and data through the secure VOXY® dashboard.
Use Cases and Examples
VOXY® AI Voice Receptionist is ideal for a variety of business applications, including:
- Replacing Auto-Attendants: Offering intelligent call routing to replace outdated auto-attendants.
- Hunt Groups: Seamlessly transferring calls to assigned departments or teams for effective call distribution.
- 1300/1800 Numbers: Managing professional call handling for national or business contact numbers.
- Customer Service Teams: Acting as the first point of contact for customer inquiries, directing them to the right team.
- Advanced Call Automation: Handling complex call flows for businesses needing more than standard automation.
Certainly! Imagine you’re running a growing business with multiple departments, and a customer calls your 1300 number. The VOXY® AI Voice Receptionist greets the caller professionally and routes the call to the appropriate department or hunt group based on their inquiry. For instance, a sales inquiry is directed to the sales team, while a support issue is routed to the technical team, ensuring efficient call handling and a positive customer experience.
Small and medium-sized businesses often struggle with managing high call volumes and ensuring calls are routed correctly. VOXY® AI Voice Receptionist helps by:
- Professionally greeting callers and providing a seamless customer experience.
- Automating the routing of calls to the correct departments or individuals.
- Acting as an intelligent, always-on receptionist that reduces the need for human intervention while maintaining professionalism.
This enables businesses to focus on operations while ensuring that no customer inquiry goes unanswered.
Yes! VOXY® AI Voice Receptionist is a perfect fit for large organisations requiring advanced call management that can:
- Integrate with existing PBX systems to handle complex call flows.
- Route calls to hunt groups or specific teams efficiently, even during high-call-volume periods.
- Provide advanced customisation to meet the specific needs of large-scale operations.
Absolutely! VOXY® AI Voice Receptionist is designed to manage high call volumes with ease. It efficiently distributes calls to departments or hunt groups, ensuring that no customer is left waiting. For even larger and more complex operations, additional VOXY® services like AI Voice Agent can complement its capabilities.
VOXY® AI Voice Receptionist enhances customer experience by:
- Providing professional greetings and clear call-routing instructions.
- Ensuring every caller reaches the correct department or individual without delay.
- Offering a seamless, frustration-free experience compared to traditional auto-attendants.
- Capturing detailed call data for businesses to analyse and improve their customer service processes.
VOXY® AI Voice Receptionist offers significant advantages over traditional receptionists, such as:
- Cost Savings: No need to pay wages, superannuation, or other staffing costs.
- 24/7 Availability: Operates around the clock without breaks, holidays, or absences.
- Scalability: Easily handles increases in call volumes or changes in business needs.
- Intelligent Call Handling: Automates complex call-routing tasks that a human receptionist might find challenging.
By replacing or complementing human receptionists, VOXY® AI Voice Receptionist provides consistent, professional, and reliable call management.
