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VOXY® AI Voice Assistant is LIVE! -
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Our Customer Terms & Policies

Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?

Important Documents

Vocal publishes its comprehensive range of terms and policies that cover a variety of topics that set out our decisions, actions and procedures with regard to the products and services we provide to our customers.

Document Name Version Download
Standard Form of Agreement
2023.11
Download
Privacy Policy
2023.11
Download
Fair Use Policy
2023.11
Download
Complaint Handling Policy
2023.11
Download
Financial Hardship Policy
2023.11
Download
Credit Check Consent Policy
2023.11
Download
Online Security Policy
2023.11
Download
Returns Policy
2023.11
Download
Website Terms of Use
2023.11
Download
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“Australia’s best value telephone and internet company”

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Be Part of Australia’s First
AI-Driven Telecom!

With a range of VOXY® AI Voice services launching 01.10.2024 – be the first to experience our customisable AI Voice (beta) services that answers calls, engages with customers, and even schedules meetings directly into Outlook or Gmail

Register Your Interest Today!

To ensure successful registration, all fields must be completed accurately. Incomplete submissions will not be processed.

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Your Name

By registering your interest, you’ll secure the option to receive a Vocal BizPhone Cloud PBX Softphone PAYG package at no cost† – a special offer reserved for the first 100 clients who connect after the beta product launch on 01.10.2024^

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Celebrating 21 years – Vocal’s commitment to innovation, great value and service remains as it did from all those years ago! So, isn’t it time you finally “give the big telco’s the flick”

No Obligation
No Upfront Payment
Australian Citizens 18+ Only

How It Works:

  1. Register Your Interest: Fill out the simple form to secure your spot.
  2. Stay Informed: We’ll keep you updated with the latest news and developments leading up to the launch.
  3. Connect After Launch: On 01.10.2024, be ready to connect and activate the VOXY® AI Voice Receptionist.
  4. Review the Offer: On the launch date, you’ll be provided with the full terms and charges associated with the VOXY® AI Voice Receptionist services.
  5. Claim Your Offer: The first 100 clients who choose to connect after reviewing the terms will enjoy a Vocal BizPhone Cloud PBX Softphone PAYG package at no cost when used in conjunction with an Vocal’s VOXY® AI Voice service†.

^Conditions:

  • This offer is exclusively for the first 100 clients who connect to the VOXY® AI Voice Receptionist after launch. Registering your interest does not guarantee the free package but puts you in the running to be among the first to claim it.
  • The VOXY® AI Voice Receptionist (beta) services will be subject to specific terms and charges, disclosed on 01.10.2024. You are under no obligation to accept the offer once the costs and terms are revealed.
  • Eligibility: This offer is open only to Australian citizens over the age of 18. The service(s) are available to credit-approved business customers with an active ABN.
  • Product Review Requirement: For those lucky 100 businesses that receive the free package, we kindly ask that you provide an honest product review (minimum 25 words) if requested by Vocal.