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🎄🎅 Let VOXY® handle missed calls over Christmas! 🎅🎄

Our Customer Terms & Policies

Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?

Important Documents

Vocal publishes its comprehensive range of terms and policies that cover a variety of topics that set out our decisions, actions and procedures with regard to the products and services we provide to our customers.

Document Name Version Download
Standard Form of Agreement
2023.11
Privacy Policy
2023.11
Fair Use Policy
2023.11
Complaint Handling Policy
2023.11
Financial Hardship Policy
2023.11
Credit Check Consent Policy
2023.11
Online Security Policy
2023.11
Returns Policy
2023.11
Website Terms of Use
2023.11
Blog-image_VOXIE_AI-Mascot-wearing-headset_350pxl-w_72dpi_Vocal-copyright-2024

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Celebrating 21 years! – Vocal’s commitment to innovation, great value and service remains as it did from all those years ago! So, isn’t it time you finally “give the big telco’s the flick”

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