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nbn® Speed Guide

Download your free nbn® speed guide containing everything you need to know about selecting the right nbn® plan for your needs

nbn® from Vocal Is Made For More Speed

Established in 2003, Vocal has been serving Aussie households and small business for 21 years so we know a thing or two when it comes to the nbn®. We’ll help you choose the right speed tier for more connected devices, in more places than ever before.

nbn® network

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Choosing the Right nbn® Speed for Your Needs

Vocal offers a range of nbn® speeds designed to suit different households and business needs, whether you have multiple people streaming content at once, or you simply like using the internet to email friends or send photos.

It’s important to learn about the actual speeds you can expect to experience once you make the switch to an nbn® plan, particularly during peak usage times.

Please note, not all speed tiers are available everywhere. The availability of speed tiers depends on the type and availability of the nbn® technology in your area.

Standard nbn® Speed Features

Standard nbn® speeds range from 12Mbps to 50Mbps plans and are best suited for households with basic to moderate internet usage.



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Designed for a household with minimal users online, this is ideal for browsing the internet, sending emails and making phone calls.

Typical busy period speeds of less than 12Mbps*



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Designed for a household with minimal users online, this is ideal for browsing the internet, sending emails and standard definition (SD) video streaming.

Typical busy period speeds at least 15Mbps*



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Designed for a household with numerous users and devices, this is ideal for high definition (HD) video streaming, playing games and working from home.

Typical busy period speeds at least 30Mbps*

Higher nbn® Speed Features

Higher nbn® speeds range from 100Mbps to 1,000Mbps plans and are best suited for households and businesses with much larger internet usage requirements.



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Designed for a household and small offices with numerous users and devices, this is ideal for 4K video streaming, downloading files and using multiple devices at the same time.

Typical busy period speeds at least 60Mbps*



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Designed for a household and small businesses with numerous users and devices, this is ideal for concurrent 4K and 8K video streaming, downloading large files and using multiple devices at the same time.

Typical busy period speeds at least 150Mbps*



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Designed for a household and small businesses with numerous users and devices, this is ideal for concurrent 4K and 8K video streaming, downloading large files and using multiple devices at the same time.

Typical busy period speeds at least 600Mbps*

Factors that may affect your speed

When looking to achieve the best speed on your plan, there are a few elements you will need to consider*:

  • Your in-home setup. This can affect the speeds you receive, which is why we recommend following these simple tips that can help you improve the Wi-Fi connection in your house or apartment.
  • Time of the day. High traffic times (such as in the evening) can cause speeds to become slower.
  • The type and size of the content you are uploading or downloading.
  • The nbn network technology available at your premises.
  • The number of people and devices in your household actively online at the same time. The speed you choose is shared between all users and devices in the home. If you do many things at once on a plan not designed for that amount of traffic, your connection may feel slow.
    The provider and the speed plan you choose.
  • The way your specific provider configures their network and manages traffic.
    How nbn configures the network.

Optimise Your Experience at Home or Office with nbn®

The nbn® is delivering the technology for all Australians to realise their dreams and discover new possibilities in a connected world

nbn® Video Guides

Get more from your Vocal nbn® Internet service and follow our video guides for easy instructions on how to configure many of the most popular features.

Service Completion Advice


Call Forward on Busy

Call Forward No Answer

Three Way Conference Call

Speed Dial 8


Busy Lamp Field

Hunt Group

Get More From Your Vocal nbn® Internet Service

Find helpful information and comprehensive guides to ensure you get the most from your nbn® broadband service

nbn® Speed


nbn® Trouble


nbn® Setup


FAQ's nbn® Plans

We tackle some key questions about the nbn®network, covering plans based on wholesale speed tiers, service providers, data, device compatibility, and switch-off dates.

What nbn® plans are offered by Vocal?

First and foremost, it’s important to note that  nbn® is a wholesale broadband provider.

We offer  nbn® network plans to Retail Service Providers (RSPs), which means we don’t sell directly to the end user.

Our customers are the RSPs, who in turn sell plans on to their customers (consumers and businesses), also known as the ‘end user’.

It’s up to the end user to choose an RSP plan that best suits their needs.

End user online experiences, including broadband speed and capacity achieved on the  nbn® network, is in part determined by their preferred RSP and chosen plan.

While the  nbn® network plays an important role in Australia’s internet infrastructure, it is just one step in the connectivity chain when it comes to overall internet speed and performance.



The network technology that a certain premises has access to may affect what plans based on wholesale speed tiers are available.

It is recommended end users ask their RSP what technology they have access to, and what plans are available at their address.

Another consideration is hardware within the home. Modems, routers or wireless networking equipment may also impact connection speeds.


What nbn® plan suits my needs?

Vocal offers a range of plans to choose from, varying in both speed and monthly download allowance.

A plan based on one of the higher wholesale speed tiers can mean that a single online task, such as a file download, is accomplished more quickly than on a plan based on a lower wholesale speed tier. It can also mean more devices may be used concurrently on a home network before there is a noticeable drop in online experience.

End users who are unsure as to which plan based on an  nbn® wholesale speed tier might best suit their home can speak to their preferred RSP about their usage and needs.

Read these  nbn® blog posts for an idea of data-usage expectations for streaming musicstreaming video, and online gaming.


What are the different nbn® technologies?

The  nbn® network utilises a Multi Technology Mix model, made up of fixed line, Fixed Wireless (FW), and Sky Muster™ satellite connections.

Fixed line connections use a physical line that connects directly to a premises. They include Fibre-to-the-Node (FTTN)Fibre-to-the-Premises (FTTP)Fibre-to-the-Building (FTTB), and Hybrid Fibre Coaxial (HFC). In the near future, they will be joined by Fibre-to-the-Curb (FTTC).

Fixed Wireless and Sky Muster services are predominantly used in areas where homes and businesses are geographically spread out.

Which RSPs are available at a given premises is partly dependent on the area and what nbn® technology is available.

Keep in mind that it’s ultimately up to RSPs to decide in which areas they want to operate, based on their own internal business decisions.


Will my devices be compatible with the nbn® network?

The rollout of the  nbn® network will involve new technologies and some existing devices may not be compatible with these at all times.

It’s important to check your address to find out when the nbn® network is coming to you and talk to your device provider to understand the compatibility of your existing devices with the new network. Your provider can help minimize a break in service as your area is switched to the  nbn® network.



Equipment connected over the nbn® network will not work during a power blackout. Click here for more information about how each technology used in the  nbn® Multi Technology Mix (MTM) is affected by power loss.

FTTN and FTTB require a VDSL2-compatible modem. This VDSL2-compatible modem should be supplied by your RSP when you sign up to a plan. It is not supplied by  nbn®.

If you already have a modem you wish to use, check with your device provider to ensure it’s VDSL2 compatible. An ADSL2+ modem will not necessarily work.

As for non-fixed-line services, Fixed Wireless uses an  nbn® connection box, and Sky Muster™ uses an  nbn-supplied modem.

Just like with the connection boxes for fixed line  nbn® connections, these networking devices must be installed by an approved  nbn® installer or service provider.

Once a compatible  nbn® ready networking device is installed and your services are activated, other connected devices – routers, computers, smart TVs, game consoles, smartphones, tablets, etc. – should be able to connect.

This is based on the assumption that the connected technology within a premises isn’t outdated.

The  nbn® network rollout uses new technologies that may not always be compatible with some existing connected devices.

If in doubt, end users can check with the device provider or RSP for more information.


Do I need to switch to services over the nbn® network?

When a premises is made ready for service (RFS), its residents will be notified.

At this stage, end users are able to contact their preferred RSP to connect to the  nbn® network.

For services provided over most of the existing landline networks, there’s a switch-off date once an area has been upgraded to the  nbn® network^

The switch-off date is determined by the area and when it received, or will receive, access to the  nbn® network.

In some cases, such as in areas connected to Fixed Wireless and satellite  nbn® services, there may be no switch-off date for existing landline and ADSL services^

The switch-off timeframe for affected fixed line technologies is usually around 18 months after residents of an upgraded area have been notified about the  nbn® network’s availability^

After the switch-off date, landline phone and internet services over most of the existing landline networks will need to have been moved to the nbn® network, but once again this can be dependent on location and technology.^ Residents of RFS premises will be notified of what is required of them and within what timeframe.

While residents will receive reminders about the switch-off date, switching in advance is recommended, as it may take time for changeover requests to come into effect.

Moving from existing technologies to the  nbn® network is not an automated process.

Interested end users will need to contact their preferred RSP to discuss information on how they might move across to the  nbn® network.

Foxtel Pay TV, whether connected by Telstra Cable or satellite, won’t be disconnected as part of the  nbn® network rollout.

The  nbn® network rollout includes new access technologies that may be incompatible with some existing devices and technologies.

These devices may be impacted by the nbn® network rollout:

  • Medical alarm, auto-dialler, or emergency call button#
  • Security alarm
  • EFTPOS or health-claim terminal
  • Monitored fire alarm
  • Lift emergency phone
  • Fax and teletypewriter devices

Talk with your device provider about device compatibility to help minimise a break in service once your area has switched to the  nbn® network^


Do I need a new modem for the nbn®?

If you are connected to  nbn® via fibre to the node (FTTN) or fibre to the basement (FTTB) you need a VDSL2 compatible modem. As long as your modem is compatible it should work, if not your service provider should provide one.

If your  nbn® connection is fibre to the premises (FTTP) where the fibre runs all the way to your house comes with an nbn® NTD which is a box mounted on the wall and all you need in this case is a wireless router.

For Fixed Wireless where you have a transmitter installed on your house or roof that points at a transmission tower this also comes with an nbn® NTD and all you need is a wireless router.

When you talk to the service provider let them know your needs and they should be able to recommend the correct modem and/or router.

Note that some suppliers will not provide tech support if you don’t use one of their certified modems/routers.


Will my home phone work when I connect to the nbn®?

Voice services on  nbn® are provided via the internet. The main difference is that the signal is digital rather than the old service which is analogue.  

If you have an existing analogue phone, in most cases it should continue to work on  nbn® Fibre connections by just plugging it in to the voice port (marked UNI-V) on the modem or  nbn® box. Your service provider should be able to advise you when you are signing up for a plan if additional equipment is required to connect your phone.

Note that some older landline telephone handsets (such as a dial/rotary phone), back-to-base alarm systems, personal response systems (medical alert/emergency call systems) and fax machines may not work over the  nbn®. You can check with the manufacturer to see if they are compatible.

The other options is a VoIP phone which plugs into the data port (marked UNI-D) port on the back of the modem or  nbn® box. For these services the service provider will typically provide you with a residential gateway or VoIP phone.

If you are connected via FTTN, FTTB, or HFC your phone service will not work in the event of a power failure. You should consider having another means of making calls in the case of an emergency, like a mobile phone.


Will my home phone work in a power outage on the nbn®?

It depends on the type of connection and the equipment you are using. Since  nbn® voice services are delivered via the internet and use an  nbn® box or modem/router which are mains powered, they will only work if they are connected to a back up power supply. 

If you have a FTTP connection you can get a back up battery unit as part of the service which means that you may be able to continue to use the phone in the event of a power outage. 

For other connection types, if you require a landline to be active at all time, for example if you are likely to need your voice services in an emergency you should consider a back up such as a mobile phone.   

If this is important, when you sign up for a new service ask the provider what options are available to you.


Additional information about nbn® from Vocal

Access to the  nbn® network is already available to one-third of Australians. By mid-2017, the rollout will be halfway complete. By 2018, the network rollout is scheduled to be three-quarters complete.

The  nbn® network rollout is scheduled to be completed by 2020. Contact nbn for additional information.

Contact your preferred RSP for information about plans, pricing, and ordering services over the  nbn® network.

Additionally, contact your preferred RSP for enquiries about installation and activation, as well as ongoing support and troubleshooting.


Check your address to see if you can connect to the  nbn® network.

^ Services provided over the  nbn® network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit www.nbnco.com.au/switchoff or call 1800 687 626.

# The  nbn® network will replace most of the existing landline phone and internet networks. It also involves new technologies, which some existing devices may not be compatible with. That means, if you have a medical alarm it’s important that you register it with  nbn® and call your medical alarm provider for advice and to find out if your service will work on the  nbn® network. Make sure you do this well before your existing landline phone network is disconnected. Registering your alarm with nbn® is free and helps us identify homes where support may be needed to help minimise a break in services. To register, visit: nbn.com.au/medicalregister or call 1800 227 300, 9am to 5pm, AEST Monday to Friday.