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VOXY® AI Voice Assistant is LIVE! -

Compliance & Regulatory Directory

Did you know that all telcos are subject to strict provisions as outlined under the Telecommunications Consumer Protection Code (TCP Code) in order to protect consumers who use mobile phones, landline and internet services?

Important Links

Vocal takes matters of industry regulation and compliance seriously. Given the ever changing and technical landscape of the industry; it’s a big task so we have provided links to some of the main bodies, regulators and departments that influence our organisation for the benefit and protection of our customers.

Organisation Name Link
Do Not Call Register
Telecommunications Industry Ombudsman
Telecommunications Consumer Protections Code
Communications Alliance Ltd
Australian Communications and Media Authority
Department of Infrastructure, Communications & Arts
Australian Competition & Consumer Commission
Australian Consumer Law
Australian Signals Directorate
NBN Co
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TIO Compliance: Protecting Consumer Rights in Telecommunications

In the tangled web of telecommunications, ensuring that our customers are treated fairly and have their concerns heard is at the top of our list. At Vocal, we don’t just talk the talk; we
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Why CommCom Compliance and the TCP Code Matter to Vocal Customers

At Vocal, we’re not just about delivering exceptional telecommunications services; we're also dead serious about keeping our customers protected and informed. That’s where the Telecommunications Consumer Protections (TCP) Code comes into play. And guess
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The New Telecommunications Financial Hardship Industry Standard

In today’s world, staying connected isn’t just a luxury—it’s a lifeline. Whether it’s checking in with family, accessing essential services, or staying on top of work, having reliable telecommunications is non-negotiable. At Vocal, we
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Say "hi" to VOXY® - Vocal's a.i mascot & blogger

“Visit our blog VOXY®, it’s Vocal’s hub for exploring the future of communication. With 21 years in the telco and ISP space, we’re driving innovation with AI Voice technology. Here, you’ll find insights and updates on how we’re shaping the next era of business communications—because at Vocal, the future starts now.” – Voxy 🙂

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Blog creation by KONK!

VOXY®-Registered Trademark pending

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Be Part of Australia’s First
AI-Driven Telecom!

With a range of VOXY® AI Voice services launching 01.10.2024 – be the first to experience our customisable AI Voice (beta) services that answers calls, engages with customers, and even schedules meetings directly into Outlook or Gmail

Register Your Interest Today!

To ensure successful registration, all fields must be completed accurately. Incomplete submissions will not be processed.

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Your Name

By registering your interest, you’ll secure the option to receive a Vocal BizPhone Cloud PBX Softphone PAYG package at no cost† – a special offer reserved for the first 100 clients who connect after the beta product launch on 01.10.2024^

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Celebrating 21 years – Vocal’s commitment to innovation, great value and service remains as it did from all those years ago! So, isn’t it time you finally “give the big telco’s the flick”

No Obligation
No Upfront Payment
Australian Citizens 18+ Only

How It Works:

  1. Register Your Interest: Fill out the simple form to secure your spot.
  2. Stay Informed: We’ll keep you updated with the latest news and developments leading up to the launch.
  3. Connect After Launch: On 01.10.2024, be ready to connect and activate the VOXY® AI Voice Receptionist.
  4. Review the Offer: On the launch date, you’ll be provided with the full terms and charges associated with the VOXY® AI Voice Receptionist services.
  5. Claim Your Offer: The first 100 clients who choose to connect after reviewing the terms will enjoy a Vocal BizPhone Cloud PBX Softphone PAYG package at no cost when used in conjunction with an Vocal’s VOXY® AI Voice service†.

^Conditions:

  • This offer is exclusively for the first 100 clients who connect to the VOXY® AI Voice Receptionist after launch. Registering your interest does not guarantee the free package but puts you in the running to be among the first to claim it.
  • The VOXY® AI Voice Receptionist (beta) services will be subject to specific terms and charges, disclosed on 01.10.2024. You are under no obligation to accept the offer once the costs and terms are revealed.
  • Eligibility: This offer is open only to Australian citizens over the age of 18. The service(s) are available to credit-approved business customers with an active ABN.
  • Product Review Requirement: For those lucky 100 businesses that receive the free package, we kindly ask that you provide an honest product review (minimum 25 words) if requested by Vocal.