Slash staff costs & drive profits USING AI Voice
VOXY® AI Voice is your AI-powered secret weapon for boosting productivity, automating tasks, and customer interactions. Put VOXY® AI Voice to work and watch your biz soar! 🚀
Run Your Business on Autopilot with VOXY® AI Voice Plans & Bundles to Suit Every Need
Discover our range of VOXY® AI Voice Services — benefit from non stop 24x7x365 operation and fully customised to meet your unique business needs
AI Voice
PBX Bundles
Choice of VOXY® AI Voice and
BizPhone plans starting from
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From $499 once-off setup
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Only 25c flag + $1.50 p/min
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AI speech call handling
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BizPhone Cloud PBX features
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$120 bundle cashback†
AI Assistant
SIM Bundles
Choice of VOXY® AI Voice and
Vocal mobile plans starting from
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From $199 once-off setup
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From 25c flag + 89c p/min
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AI speech call handling
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SIM only plans up to 100Gb
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$120 bundle cashback†
AI Voice
Plans for Biz
Choice of VOXY® AI Voice plans
for SOHO & SME starting from
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From $199 once-off setup
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From 25c flag + 89c p/min
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AI speech call handling
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Included tasks & scheduling
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Advanced optional features
Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Limited offer. All prices displayed include GST.
†Conditions – $120 Cashback with VOXY® AI Voice Bundles
$5 per month credit applied to your account up to max $120 value when bundled in conjunction with any Vocal NBN, Mobile SIM, or BizPhone over 24 month term.
VOXY® is Australia’s First AI-Voice Solution for Telecom Networks
Supercharge Your Business with Toll Quality, Telco-Powered AI Voice Solution that Rocks
Established in 2003, Vocal – Telecom & Internet, is rocking the Aussie telco market with the introduction of VOXY® AI Voice that doesn’t just handle calls—it automates and augments your business operations†. Unlike peer-to-peer services, VOXY® is built for professional call handling across Public Switched Telephone Networks (PSTN) and GSM (mobile) networks, with advanced, automated voice functions for your business.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 21 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Rich Features Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural
Speech
Call
Handling
Call
Transfer
Send
Set
Meeting
ChatGPT
Powered
BYO
Data
AI Agent
Dashboard
Custom
Branding
Call
Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
CRM
Integration
Customised
Automation
Memory
recall
Agent
Army
Multi
Language
API &
Webhooks
Omni
Channels
RAG
Integration
Vector
Database
Customised
Voices
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
Australia's Best Value Telephone and Internet Company Now Offering AI Voice Services
As part of our exclusive pre-launch, select businesses across various industries have experienced first-hand the power of VOXY® AI Voice services. The results? Remarkable improvements in customer engagement, efficiency, and overall business operations. See what our early adopters are saying about the future of business communication
Read More About Vocal & AI Voice Technologies
Discover the magic behind VOXY® AI Voice! Explore how our cutting-edge technology is transforming business communications. Check out these insightful blog posts and stay updated on all things VOXY®
The Evolution of AI Voice: Regulatory Challenges and Its Impact on Jobs
The Impact of AI on PBX Systems in 2024: Benefits and Future Trends
The Evolution of AI Voice: How We Got Here and What’s Coming Next
How Cloud-Based IP-PBX Is Shaking Up Small Biz and Making Waves
TIO Compliance: Protecting Consumer Rights in Telecommunications
Why CommCom Compliance and the TCP Code Matter to Vocal Customers
FAQ's VOXY® AI Voice Services
We tackle some key questions about VOXY® AI Voice services, covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…
General Overview and Purpose
VOXY® AI Voice is an AI-driven voice service designed to automate and handle business calls. It can perform tasks such as call handling, appointment scheduling, and customer inquiries using advanced natural language processing and AI voice synthesis.
VOXY® works by integrating with your existing telephony systems, processing inbound and outbound calls through AI voice agents. It automates routine communication tasks, responding in natural-sounding language to customer queries.
VOXY® saves time and reduces costs by automating repetitive communication tasks. It can also improves customer service by responding instantly to inquiries and ensuring efficient call routing and handling.
VOXY® is designed for small businesses, SMEs, and enterprises that want to enhance their customer service operations, reduce labor costs, and streamline communications.
Functionality and Features
VOXY® can handle tasks such as answering inbound calls, scheduling appointments, routing calls, managing inquiries, and conducting outbound call campaigns for marketing or lead generation.
Yes, VOXY® AI Voice can manage both inbound and outbound calls. Different VOXY® plans are tailored to specific use cases, such as AI Voice Receptionists for inbound handling and AI Voice Callers for outbound marketing.
VOXY® is compatible with various telephony systems, including cloud-based IP-PBX systems like BizPhone, and integrates seamlessly through SIP trunks.
Each VOXY® plan includes features like call handling, automated responses, appointment scheduling, email/calendar integration, and CRM integration (subject to plan and additional costs).
Technical Requirements
You will need a telephony system or service (such as BizPhone), a stable internet connection, and compatible hardware like phones or softphones. No additional hardware is required for VOXY® itself.
Yes, VOXY® can be assigned to your existing phone number or a new SIP trunk number to handle inbound and outbound calls.
A minimum broadband speed of 100kbps per call is recommended to ensure clear, uninterrupted AI voice interactions.
Yes, VOXY® can be used with 1300/1800 numbers for both inbound and outbound call handling.
Pricing and Billing
VOXY® is billed as a pay-by-the-minute service. Pricing depends on the specific plan, with additional fees for setup and monthly access.
The per-minute rate includes advanced AI voice synthesis, natural language processing, and real-time call handling, with business-grade low-latency infrastructure for clear and seamless communication.
Yes, there is a one-time setup fee for each VOXY® service, ranging from $199 to $799 depending on the plan.
If you exceed your included call minutes, additional minutes are billed at a per-minute rate, depending on your specific VOXY® plan.
Contracts and Terms
Yes, VOXY® AI Voice services require a minimum 12-month term, with early termination fees applicable if the contract is cancelled before the term ends.
Customers can cancel VOXY® at any time with written notice. The Early Termination Fee (ETF) is calculated based on the remaining months of the contract.
Yes, cancellation is possible with 5 days written notice, but early termination fees will apply.
You can upgrade or change your VOXY® plan mid-term, but any changes to features or costs will be adjusted in the next billing cycle.
Setup and Support
The setup process usually takes between 2 to 6 weeks, depending on the complexity of the project and any custom integrations required.
No, the setup is designed to be simple, with Vocal or AUTOMAiTE handling the technical aspects. Customers can manage and customize their VOXY® AI Voice services through a web portal.
Support is available via the VOXY® web portal, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Customers can access support through the web portal, by contacting Vocal’s customer service, or through AUTOMAiTE’s technical assistance.
Usage and Scalability
Yes, VOXY® AI Voice services are fully scalable, allowing you to add more agents or increase call volumes as your business grows.
VOXY® is designed for businesses of all sizes, from small home offices to large multi-site enterprises. It scales to meet the needs of different business types.
Yes, VOXY® can handle multiple locations under a single account, making it ideal for businesses with multiple offices or branches.
Security and Privacy
VOXY® AI Voice services follow strict security protocols to ensure your data is secure, complying with Australian privacy laws and GDPR regulations.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised personnel have access to recorded calls, and any sensitive data is protected following privacy laws and data protection standards.
Performance and Limitations
While VOXY® provides high-quality call handling, performance may be impacted by factors such as internet connectivity, network latency, or infrastructure issues.
VOXY® requires a stable broadband connection for optimal performance. In areas with poor network connectivity, there may be delays or quality issues in AI interactions.
VOXY® can handle multiple concurrent calls, depending on your plan, and automatically routes calls or responds based on its AI-driven functionalities.
Future Developments
Future features include enhanced CRM integrations, more advanced AI-driven functions, and real-time language translation capabilities for multi-language support.
Yes, customers are encouraged to provide feedback during the beta phase to help shape future features and improvements of VOXY® AI Voice services.
