say hello to the AI-Driven PBX That Talks
Let Your PBX Do the Talking with VOXY® AI Voice—It’s your AI-powered secret weapon for boosting productivity, automating tasks, and customer interactions. Put VOXY® AI Voice to work and watch your biz soar! 🚀
VOXY® AI Voice & BizPhone™ PBX is The Ultimate Duo for Automating Business Calls & Tasks
Discover our range of VOXY® AI Voice Services and BizPhone™ IP-PBX Bundles—enjoy nonstop 24x7x365 operation, fully customised to meet your unique business needs.
Your Customised AI Personal Assistant For Smarter Call Handling
Meet VOXY® AI Voice Assistant—the modern answer to personal call management that feels almost human. Designed for busy individuals who need a little extra support, this AI service takes over when you can’t answer, making sure you never miss a beat.
Key Features
- Smarter Voicemail Replacement
- Natural Call Interactions
- Instant SMS Notifications
- Personalised Responses
Perfect For
- Busy Professionals
- On-the-Go Individuals
- Enhanced Voicemail Experience
VOXY® AI Voice Assistant isn’t about replacing you—it’s about being there when you can’t be. A smart and intuitive personal assistant that’s always on call, making sure you stay connected without the stress.
Your Business’s Virtual Front Desk – No Breaks, 24x7x365
The VOXY® AI Voice Receptionist automates and manages your organisation’s front-desk operations, handling calls, scheduling appointments, and directing inquiries for efficient business communications. Optional features include CRM integration, multi-language support, custom automations, and more to suit your business needs
Key Features
- Inbound Call Handling
- Appointment Scheduling
- Auto-Attendant Functions
- Greeting and Check-Ins
- Custom Automations (optional)
Perfect For
- Front Desk Operations
- Call Management
- Appointment Coordination
The VOXY® AI Voice Receptionist is more than just an automated answering service—it’s an intelligent assistant that streamlines your front-desk tasks, enhances customer service, and frees up valuable time for your team to focus on growing your business.
Your Sales Dynamo – Drives Engagement & Boosts Sales
The VOXY® AI Voice Caller is a powerful outbound-only solution for marketing and sales activities. Integrated with PBX or cloud telephony, it’s built to drive customer engagement, generate leads, and manage notifications. From cold calls to follow-ups, the AI Voice Caller handles it all with unmatched efficiency and cost savings
Key Features
- Outbound Call Handling
- Knowledge-Based Interactions
- Set Meetings & Emails
- Custom Scripts and Personalisation
- Custom Automations (optional)
Perfect For
- Outbound Marketing Campaigns
- Lead Generation
- Automated Reminders
The VOXY® AI Voice Caller takes your outbound communication to the next level, driving growth and sales with precision. It’s not just about making calls—it’s about delivering results, optimising every customer interaction, and creating lasting connections.
The Intelligent Agent That Handles Complex Interactions
The VOXY® AI Voice Agent is the ultimate solution for managing advanced customer interactions, from technical support to debt collection. Handling inbound and outbound calls with expertise, it excels in customer service, sales optimisation, and financial services, offering a flexible, reliable communication solution for businesses.
Key Features
- Inbound and Outbound Call Handling
- Knowledge-Based Interactions
- Set Meetings & Emails
- Custom Scripts and Personalisation
- Custom Automations (optional)
Perfect For
- Customer Support Centres
- Sales-Driven Teams
- Financial Services and Debt Collection
The VOXY® AI Voice Agent is designed to handle the most challenging customer interactions, providing intelligent solutions that enhance efficiency and drive business success. Trust VOXY® to manage your complex communications with precision and care.
VOXY® AI Voice & Cloud PBX Bundles for Automated, Human-Like AI Calls and Tasks
With a range of AI Voice plans and BizPhone Cloud PBX bundles, VOXY® supports every need – from call handling for inbound, outbound, or dual-direction communications to standalone virtual setups or seamless integration with Cloud PBX systems
BizPhone &
AI Receptionist
Inbound call handling, routing, inquiries & scheduling tasks
-
Softphone & PBX features
-
Front desk greet & chat
-
Call routing & scheduling
-
25c flag + $1.50 p/min
-
$499 AI-Voice call credits*
BizPhone &
AI Caller
Outbound calling for marketing, leads & announcements
-
Softphone & PBX features
-
Marketing & lead calls
-
Automated follow-ups
-
25c flag + $1.50 p/min
-
$499 AI-Voice call credits*
BizPhone &
AI Agent
Use for customer support, sales, complex queries & call backs
-
Softphone & PBX features
-
AI Voice customer support
-
AI Voice sales & leads
-
25c flag + $1.50 p/min
-
$799 AI-Voice call credits*
BizPhone &
AI Assistant
Call answering with messaging, basic tasks & scheduling
-
Softphone & PBX features
-
Auto call answer & chat
-
PA tasks & scheduling
-
25c flag + 89c p/min
-
$199 AI-Voice call credits*
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term: Monthly access fees are paid in advance. Each service requires a 12-month minimum term, with Early Termination Fees (ETF) applicable.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
• AI Voice Receptionist & AI Voice Caller: $1,159 over 12 months, including setup.
• AI Voice Agent: $1,867 over 12 months, including setup.
• AI Voice Assistant (personal): $607 over 12 months, including setup.
Call Charges:
• Receptionist, Caller & Agent: 25c flag fall + $1.50/min. Avg. 2-min call cost: $3.25.
• Assistant (personal): 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-6 weeks.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN™ Internet, Vocal Mobile SIM, or Vocal BizPhone™ over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
View VOXY® AI Voice Plans for Business: Click Link
^Includes all standard outbound national and calls to mobiles subject to Vocal’s Fair Use Policy. Not including international direct dial (IDD), 13/1300 inbound or special calls.
†$5 per month credit up to max $120 value when bundled in conjunction with any Vocal nbn® plan over 24 month term.
BizPhone is a hosted cloud-based IP-PBX service delivered over the customers’ current internet service or an nbn® internet service provided by us and is used in conjunction with the handset provided by us.
Monthly access fees are charged for each BizPhone handset over a minimum 24 month term. Customers may cancel the service at any time with 30 days written notice subject to return of any supplied equipment and an Early Termination Fee.
Handsets are delivered at a cost of $20 for Australia wide delivery per handset. A once off $19.95 setup & installation fee is charged for each BizPhone service dependent on the handset or application selected.
Connection of any additional BizPhone handsets are subject to additional set-up, monthly access and delivery fees in accordance to our standard pricing.
BizPhone Services requires a fixed broadband Internet connection with specific minimum requirements and connection of the service is subject to availability and service qualification. The voice quality of the handsets is different for each model and also depends on the available Network capacity or bandwidth. The required minimum bandwidth for each End-to-End Call is 100kbps per call.
Customers are responsible for the cost of any additional cabling work within their own premises.
Additional charges apply for non standard cabling work, optional equipment, optional user software and features, configuration charges, plan modifications, no fault found charges, local number portability fees, relocation, order withdrawal fees, auxiliary equipment and/or other third party charges.
When operating your BizPhone service over the NBN or other third party network; it is noted that some existing devices such as a security or medical alarm, may not be compatible in which case you should consult with your equipment provider and determine compatibility with the network.
Subject to Vocal Fair Use Policy which restricts the use of this service for telemarketing, call centre and other high traffic call environments or similar usage.
View BizPhone IP-PBX Included Call Plans: Click Link
Critical Information Summary: VOXY® AI Voice plans – 12 month term
Critical Information Summary: BizPhone Cloud IP PBX – 24 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Supercharge Your Business with Toll Quality AI Voice Services from an Aussie Telco & ISP
Established in 2003, Vocal – Telecom & Internet, is rocking the Aussie telco market with the introduction of VOXY® AI Voice that doesn’t just handle calls—it automates and augments your business operations†. Unlike peer-to-peer services, VOXY® is built for professional call handling across Public Switched Telephone Networks (PSTN) and GSM (mobile) networks, with advanced, automated voice functions for your business.
Slash
HR Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 21 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Rich Features Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural
Speech
Call
Handling
Call
Transfer
Send
Set
Meeting
ChatGPT
Powered
BYO
Data
AI Agent
Dashboard
Custom
Branding
Call
Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
CRM
Integration
Customised
Automation
Memory
recall
Agent
Army
Multi
Language
API &
Webhooks
Omni
Channels
RAG
Integration
Vector
Database
Customised
Voices
VOXY® AI Voice
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Local Calls
$1.50 per minute^
National Calls
$1.50 per minute^
Mobile Calls
$1.50 per minute^
13/1300 Calls
$1.50 per minute^^
International Calls†
Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee.
Included, flat rate calls and VOXY® AI Voice calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
BizPhone™ A guide to cloud-based PBX for Small Business
Register to download your free product guide containing everything you need to know about Vocal BizPhone
VOXY® + BizPhone Power Duo Included Basic Features
Can your PBX talk to customers? Ours can! Bundle VOXY® + BizPhone, to get a business telephony system that not only handles your calls but also engages with your customers. Easy to set up and loaded with all the essential features, it’s the ultimate way to cut costs and drive growth.
Call
forward
Call
waiting
Call
transfer
Caller
barring
Do not
disturb
Speed
dial 8
Priority
alert
3-way
chat
Number
display in
Number
display out
VOXY® + BizPhone Power Duo
Supported Advanced Features
Can your PBX talk to customers? Ours can! Bundle VOXY® + BizPhone for a telephony system that not only handles calls but actively engages customers, driving productivity and slashing costs with advanced, built-in features designed to empower your business
Voicemail
box
Voicemail
to email
Concurrent
ring
Sequential
ring
Call
notify
Busy
lamp*
*This feature is not supported on some plans and handsets.
Remote
office
Schedules
& events
Number
blocks
From $14.95 p/mth
Call logs
& reports
VOXY® + BizPhone Bundle Optional Productivity Features
Can your PBX talk to customers? Ours can! Bundle VOXY® + BizPhone for a telephony system that not only handles calls but actively engages customers, driving productivity and slashing costs with optional productivity features for powerful & scalable solutions to help you streamline the way you do business.
Hunt
group*
$9.95 each p/mth
Auto
attendant
$14.95 each p/mth
Call
queuing
$14.95 each per mth + set-up $60 p/hr
Reception
desk
$49.95 per mth + set-up $60 p/hr
Music
on hold
Price on application
VOXY® + BizPhone Bundle Go Anywhere Apps
Can your PBX talk to customers? Ours can! Bundle VOXY® + BizPhone for a telephony system that not only handles calls but actively engages customers, driving productivity and slashing costs with optional Apps to take your BizPhone where ever your business takes you and never miss a call.
Mobile
app
$9.95 p/mth
Laptop
app
$9.95 p/mth
Get More from your Vocal BizPhone™ IP-PBX Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
FAQ's VOXY® & BizPhone™ IP-PBX
We tackle some key questions about VOXY® AI Voice services, covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…
General Overview and Purpose
VOXY® AI Voice is an AI-driven voice service designed to automate and handle business calls. It can perform tasks such as call handling, appointment scheduling, and customer inquiries using advanced natural language processing and AI voice synthesis.
VOXY® works by integrating with your existing telephony systems, processing inbound and outbound calls through AI voice agents. It automates routine communication tasks, responding in natural-sounding language to customer queries.
VOXY® saves time and reduces costs by automating repetitive communication tasks. It can also improves customer service by responding instantly to inquiries and ensuring efficient call routing and handling.
VOXY® is designed for small businesses, SMEs, and enterprises that want to enhance their customer service operations, reduce labor costs, and streamline communications.
Functionality and Features
VOXY® can handle tasks such as answering inbound calls, scheduling appointments, routing calls, managing inquiries, and conducting outbound call campaigns for marketing or lead generation.
Yes, VOXY® AI Voice can manage both inbound and outbound calls. Different VOXY® plans are tailored to specific use cases, such as AI Voice Receptionists for inbound handling and AI Voice Callers for outbound marketing.
VOXY® is compatible with various telephony systems, including cloud-based IP-PBX systems like BizPhone, and integrates seamlessly through SIP trunks.
Each VOXY® plan includes features like call handling, automated responses, appointment scheduling, email/calendar integration, and CRM integration (subject to plan and additional costs).
Technical Requirements
You will need a telephony system or service (such as BizPhone), a stable internet connection, and compatible hardware like phones or softphones. No additional hardware is required for VOXY® itself.
Yes, VOXY® can be assigned to your existing phone number or a new SIP trunk number to handle inbound and outbound calls.
A minimum broadband speed of 100kbps per call is recommended to ensure clear, uninterrupted AI voice interactions.
Yes, VOXY® can be used with 1300/1800 numbers for both inbound and outbound call handling.
Pricing and Billing
VOXY® is billed as a pay-by-the-minute service. Pricing depends on the specific plan, with additional fees for setup and monthly access.
The per-minute rate includes advanced AI voice synthesis, natural language processing, and real-time call handling, with business-grade low-latency infrastructure for clear and seamless communication.
Yes, there is a one-time setup fee for each VOXY® service, ranging from $199 to $799 depending on the plan.
If you exceed your included call minutes, additional minutes are billed at a per-minute rate, depending on your specific VOXY® plan.
Contracts and Terms
Yes, VOXY® AI Voice services require a minimum 12-month term, with early termination fees applicable if the contract is cancelled before the term ends.
Customers can cancel VOXY® at any time with written notice. The Early Termination Fee (ETF) is calculated based on the remaining months of the contract.
Yes, cancellation is possible with 5 days written notice, but early termination fees will apply.
You can upgrade or change your VOXY® plan mid-term, but any changes to features or costs will be adjusted in the next billing cycle.
Setup and Support
The setup process usually takes between 2 to 6 weeks, depending on the complexity of the project and any custom integrations required.
No, the setup is designed to be simple, with Vocal or AUTOMAiTE handling the technical aspects. Customers can manage and customize their VOXY® AI Voice services through a web portal.
Support is available via the VOXY® web portal, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Customers can access support through the web portal, by contacting Vocal’s customer service, or through AUTOMAiTE’s technical assistance.
Usage and Scalability
Yes, VOXY® AI Voice services are fully scalable, allowing you to add more agents or increase call volumes as your business grows.
VOXY® is designed for businesses of all sizes, from small home offices to large multi-site enterprises. It scales to meet the needs of different business types.
Yes, VOXY® can handle multiple locations under a single account, making it ideal for businesses with multiple offices or branches.
Security and Privacy
VOXY® AI Voice services follow strict security protocols to ensure your data is secure, complying with Australian privacy laws and GDPR regulations.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised personnel have access to recorded calls, and any sensitive data is protected following privacy laws and data protection standards.
Performance and Limitations
While VOXY® provides high-quality call handling, performance may be impacted by factors such as internet connectivity, network latency, or infrastructure issues.
VOXY® requires a stable broadband connection for optimal performance. In areas with poor network connectivity, there may be delays or quality issues in AI interactions.
VOXY® can handle multiple concurrent calls, depending on your plan, and automatically routes calls or responds based on its AI-driven functionalities.
Future Developments
Future features include enhanced CRM integrations, more advanced AI-driven functions, and real-time language translation capabilities for multi-language support.
Yes, customers are encouraged to provide feedback during the beta phase to help shape future features and improvements of VOXY® AI Voice services.
